*

Dawn R. Buchanan 614-***-**** • ad46p6@r.postjobfree.com • Columbus, Ohio

CMQ/OE, Senior Member, ASQ

Education

and Training

Almeda University, BBA

Management

U.S. NAVY

Military Veteran (YN1/

E-6)

Certified Manager of

Quality/Organizational

Excellence through ASQ

(Certificate # 9317)

through 2023

IATF 16949:2016 & ISO

9001:2015 Lead Internal

Auditor, VDA, AS

9100:2016, Core Tools,

Federal-Mogul/Plexus

Hoshin Kanri, OBS/SBS

Leader Training

Six Sigma Green Belt

training, Federal Mogul

Japanese, German, and

American OEM Quality

Systems Experience

Volvo Production System

(VPS) Trainer, Group

Trucks Operations

The Looking Glass

Experience, Center for

Creative Leadership, San

Diego, California

Certified Examiner,

Malcolm Baldrige

National Quality Award -

Greater Austin & State of

Texas

Certified Lean

Implementation Leader,

Advanced Integrated

Technologies Group

RCRA/OSHA

Documentation

Requirements, Volvo

FCA Supplier Training

Week (SAP programs-

NCT, EBSC, CQMS,

WIS/QNA)

Total Quality

Transformation, PQ

Systems

QAD/Cebos/MQ1 System

Administrator

PROFESSIONAL PROFILE

U.S. Navy veteran and experienced executive quality assurance, operations, change management and process improvement leader with a demonstrated record of employee and customer satisfaction. Highly skilled in utilizing creative re-engineering and process improvement strategies, initiatives (systems), and metrics to reduce cost and improve operational efficiency in service/call centers, medical devices, R&D, military/government, warehousing/distribution/logistics, telecommunications/data centers and manufacturing (stamping/molding, cutting/sewing/assembly, seating, foaming/FIP, welding) & electro-powder coating, ceramics (spark plug), consulting, pressure sensor/temperature, CNC Machining/Contract Manufacturing, construction and the software development industries. Expertise in evaluating and applying leading-edge information systems and related technology to gain maximum organization benefits, and ensuring return on investment. Recognized as an accomplished facilitator and trainer, demonstrating proficiency in motivating employees to achieve personal growth and professional success, using skill development, training plans and teaming. MES/MESHWORKS (QMS Software Development), Lewis Center, Ohio 2023 - 2023 Senior Business Consultant/Quality Management System Product Manager Lead the successful implementation of both the ISO 9001:2015 and IATF16949:2016 assessments pre-registration at MES/MeshWorks to help define the organization as a leading software development and logistics solutions provider. Responsibilities include:

• Develop/build relationships with the facility to enable mutual communication and maximize involvement in the Quality Management System

• Lead IATF 16949:2016 gap analysis assessment in the Effingham, IL facility

• Conduct Internal Audits of the System, Product and Process for the Effingham, IL facility

• Lead the software system development to address gaps in meeting the requirements for both ISO and IATF using Click-up, Confluence and Azure

OMEGA ENGINEERING (Pressure/Temperature Sensor Manufacturer), Sunbury, Ohio 2020 - 2023 Quality Manager

Lead the successful implementation of both 3-A sanitary certifications and ISO 9001:2015 registration at Omega Engineering to help define the organization as a leading contender and differentiator as a pressure/temperature sensor provider to the Aerospace, Department of Defense/Government, Food/Beverage, Educational and commercial industries. Responsibilities include:

• Develop/build relationships with the facility to enable mutual communication and maximize involvement in the Quality Management System

• Led the onsite recertification to the 3A sanitary standard through a third-party remote audit

• Develop plan to implement ISO 9001:2015 in Sunbury - successfully achieved on-time, full compliance to the standard o Generated gap analysis of missing areas to be addressed, assigned owners - full onsite audit by BSI completed June 2021

o Worked with Process Owners to develop actions and plans to support the development of documentation o Developed new processes and procedures required by the new standard-contingency planning/testing, and risk assessment

o Implemented Jira software to manage the corrective and preventive action processes while participating in Engineering scrum activities

o Led the cross-functional team evaluation and selection of QMS software for implementation – QT9

• Implemented Internal, External and Supplier corrective action processes from ground zero - Work with team members to focus on problem solving (8D, 5 Why, A3PS, Kaizen) to drive improvements to reduce internal and external quality issues

• Lead quality involvement and actively participate in the Hoshin Kanri (HK) process along with Kaizen and continual improvement activities – achieved quality focused goals to improve our score by 10% - daily reviews completed

• Assess and evaluate government contract requirements using FAR/DOD guidelines to ensure company compliance (U.S. Navy, FM, Electric Boat, DCMA, NNS, SpaceX) and comply with AS 9100 SINGLETON CONSTRUCTION, LLC. (General Contractor/Construction), Canal Winchester/Lancaster, Ohio 2018 - 2022 Senior Business Consultant/Contractor

Lead the implementation of ISO 9001:2015 at Singleton Construction, LLC to help define the organization as a leading contender and differentiator as a General Contractor construction provider. Responsibilities include:

• Develop/build relationships with the facility to enable mutual communication and corrective action results

• Develop plans to implement ISO 9001:2015 in the Canal Winchester facility-successfully achieved full compliance to the standard:

o Generated gap analysis of missing areas to be addressed, assigned owners o Worked with Process Owners to develop actions and plans to support 2

Plex/Quality Modules

System Administrator

SAP Quality Module

System Administrator

Achieved Supplier

Authorized

Representative (SAR)

certification through

Nissan/Renault

Honors and

Achievements

Awarded U.S. Air Force

Joint Service

Commendation Medal for

meritorious service in

Korea

Received Navy

Achievement Medal for

outstanding leadership

and technical knowledge

Awarded Meritorious Unit

Commendation

Selected by U.S. Navy as

MSC Sailor of the Year -

competed with over

250,000 sailors world-

wide

Awarded Rockwell

Automation Business

Impact Award for

outstanding project

management

Professional and

Service

Organizations

Senior Member, American

Society for Quality (ASQ)

Served as classroom

Quality SME for Ohio

University/Zane State

College ISET Program

Employee Engagement

Committee Team Leader

o Developed new processes and procedures required by the new standard-contingency planning/testing, risk assessment

• Work with team members to focus on problem solving (8D, 5why) to drive improvements to reduce internal and external quality issues

• Lead and develop KPI measurements for key processes to uncover and resolve deficiencies before reaching customer

• Develop and implement aggressive plan to implement systems to manage, improve, and automate the approval process for documents using DocuSign, Adobe Sign and Box

• Ongoing management of the company Internal Audit plan/execution FEDERAL MOGUL (Automotive/Champion spark plug), Cambridge, Ohio 2017 - 2018 Quality Manager

Business operations consultant supporting quality management systems and continuous improvement efforts for Federal Mogul, successfully achieving cost reductions from efficiencies, improvements and streamlining operations. Responsibilities included:

• Develop/build relationships with customer plants to enable mutual communication and corrective action results

• Develop plans to transition from TS 16949 to IATF 16949 in the Cambridge facility-successfully achieved re-registration May 2018-2 minor non-conformances:

o Generated gap analysis of missing areas to be addressed, assigned owners, and completed on-time o Developed new processes and procedures required by the new standard-contingency planning/testing, and risk assessment

• Reenergize and redirect resources to focus on problem solving (8D, 5why, FM TiPs, & SSGB projects) to drive improvements to reduce internal and external quality issues

• Lead and develop KPI measurements internally/externally to uncover and resolve deficiencies before reaching customer through implementation of product/process auditors

• Reduced customer complaints from 35+ per month to the current state of six per month (initial target was less than eight)

• Developed and implemented aggressive plan to implement the Plex Quality Management Document Control System module to manage, improve, and automate the approval process for documents QMS: Quality Management System Plex; implemented the Problem Corrector module to manage and maintain the corrective/preventive action system, automate the workflow, assigning responsibilities and documenting problem-solving and action items

• Improved document revision control and accuracy through reduced hard copy binders from 350 to ZERO INTELLIGRATION (Consulting Company), Columbus, Ohio 2016 – 2017 President/Consultant

Supported quality management systems and continuous improvement efforts of day-to-day businesses, looking for cost reductions from efficiencies, KPI’s, improvements, software and streamlining operations and successfully addressing requirements based upon needs.

MIDWEST ACOUST-A-FIBER (Automotive/Thermal & Acoustical), Delaware, Ohio 2015 – 2016 Director of Quality

Served as a quality systems and process improvement Director in the manufacturing environment of thermal and acoustical

(woven/non-woven fabric/fiberglass/metal stamping) products, which served as a Tier 1 provider to Stellantis (Chrysler), GM, Ford, Toyota, DMAX, Subaru, and Honda.

Responsibilities included:

Managed three multi-national locations’ TS 16949 registration, quality team members and all matters related to part/process/product quality

• Leading key corrective actions to improve FCA quality score from 0% to current state of 100% in a six-month timeframe o Developed/build relationships with customer plants to enable mutual communication and corrective action results

o Led internal warranty analysis to improve customer performance and understand/dispute invalid claims

• Developed & executed expanded plan to implement TS 16949 in Mexico and ISO 14001 in accordance with customer requirements using QAD/Cebos/MQ1 software modules

• Led and developed KPI measurements internally/externally, uncovering and resolving deficiencies before reaching customer through implementation of “roving” internal auditors

• Reduced GM PRR’s from three every month to less than one every six months

• Led/participated in quality activities for new and existing product launches VOLVO PARTS NORTH AMERICA (Automotive/Heavy Truck & Construction Equipment), Lewis Center, Ohio 2012 – 2014 Manager, Operational Development/Volvo Production System & Quality, Goods In Top quality leader in the main/largest North American central parts aftermarket distribution warehouse for Volvo Inbound logistics encompassing over 250,000 part numbers and 1M square feet. Responsibilities included:

• Led continual improvement activities to support Goods In processes, upgrading to SAP/DLx Warehouse Management System

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• Led development and implementation of the Volvo Production System (VPS) in accordance with corporate roadmap o Trained all employees to implement 5S techniques to support workplace organization as the cornerstone o Worked with process owners to develop appropriate standardized work instructions and KPI’s/PI’s relating to the Volvo Production System

o Served as “key user” and performed User Acceptance Testing (UAT) for Reverse Logistics process for buybacks and returns, working with IT, Global Process Owners and documenting software defects using HP Test Director

• Implemented Quality Alert and Quality Hold processes to address issues with product/process and improve communication

• Collaboratively reviewed and led accounts payable process improvement to reduce missing receipts and shortages by 85%

• Collaboratively worked to reduce trailer que from 100 to under 10 and within one day of unloading

• Worked with suppliers to improve internal performance with packaging, damage and delivery

• Resurrected ISO 9001:2008 and ISO 14001:2004 systems, bringing them up to a functional standard o Successfully achieved facility recertification for corporate registration o Served as Management Representative for both ISO 14001 and ISO 9001 INTELLIGRATION (Consulting Company), Columbus, Ohio 2012 – 2012 MISSION ESSENTIAL PERSONNEL (Government Contractor/Security Personnel, Cyber Security, Intelligence, Language) President

Served as a Consultant supporting the CNTPO and miscellaneous government contracts to develop and implement an ISO 9001:2008 compliant Quality Management System across MEP reporting to the Corporate Director of Quality Assurance. Responsibilities included:

• Responded to contractual requirements with statement of work responses and process flows to assist in the contract response process

• Conducted a gap analysis to determine areas of deficiency of all required procedures of ISO 9001

• Developed, identified resources, and managed ISO 9001 project implementation plan over course of 6 months o Worked with process owners to capture information to develop procedures and processes

• Developed training materials to support the education of employees for internal audit, corrective/preventive action and root cause analysis (Powerpoint and voice over tools used to reduce live training costs)

• Achieved required targets on time or ahead of schedule, achieving costs savings in the consultancy budget

• Upon departure, ensured that all documentation was explained and clarified to ease the transition of work completed into the organization

HFI (Automotive/Cutting, Sewing, Assembly, Seating, Welding, Foam), Groveport, Ohio 2008 – 2011 Corporate Quality Manager

Top quality executive in the manufacturing environment of cut & sew, seating, foaming (conventional/foam in place), welding and assembling interior trim products as a Tier 2 provider to Honda, Toyota, GM, TS Tech/Trim, and Nissan in Columbus, Ohio. Responsibilities included:

• Quality oversight and leadership of multi-site (5) operations

• Conducted a gap analysis to determine areas of deficiency in all manufacturing facilities – focus on P&L Improvement, achieved 20% - implemented Cost of Poor Quality (COPQ) o Developed corporate quality strategy internally and with customer base o Developed SWOT analysis to identify opportunities to improve and leverage strengths and corporate continual improvement action plan to address issues

• Identified and led team to purchase and implement “leading edge” technology in 5 manufacturing facilities to automate the quality management system – served as operations overall project manager and implementation lead - now a part of QAD (www.cebos.com)

• Developed and implemented “Top 5” approach to improve performance and build stronger relationships with largest and/or key strategic customers:

o Quarterly reviews/visits with Top 3 customers to review performance o Within nine months, achieved release from customer-imposed quality improvement plan o Achieved ZERO ppm’s for eighteen months

• Served as lead quality representative for all high impact quality issues o Negotiated cost avoidances more than $1M

• Led in supplier management reengineering; development process-achieved 32% improvement in PPM reduction o Improve management of suppliers and results of the product launch process o Focus on balanced approach to measuring supply base (severity ranking, ppms, delivery) o Held Supplier Summit with Top 60 suppliers to communicate performance expectations MIDWEST ACOUST-A-FIBER, (Automotive/Thermal & Acoustical), Delaware, Ohio 2004 – 2008 Director of Quality/Consultant

Served as a quality systems and process improvement consultant/Director in the manufacturing environment of thermal and acoustical (woven/non-woven fabric/fiberglass/metal stamping) products that serves as a Tier 1 provider to GM and Chrysler in Columbus, Ohio.

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Responsibilities included:

• Led the transition to TS 16949 from QS9000 with an aggressive implementation timeline

• Conducted a gap analysis to determine areas of deficiency in support of transitioning the quality system o Developed SWOT analysis to identify opportunities for improvement and leverage strengths

• Educated executive leadership and key management members in the requirements of ISO/TS 16949

• Led successful implementation of TS 16949 from QS9000 within an aggressive 130 day project management timeline o Led in the development and implementation of industry standard APQP and PPAP processes o Developed and delivered curriculum to train qualified internal auditors

• Led in the development and implementation of a supplier management and development process o Implemented balanced scorecard and improved supplier performance by 20%

• Led team to select a “world class” software quality management system – served as project lead working with process owners to successfully implement/customize each module (www.cebos.com) - now a part of QAD - to include APQP, FMEA, Control Plan, Problem Solver, Calibration, Document Control, Maintenance and Supplier Management/Portal

• Facilitated Management Review process focused on continual improvement o Led cross-functional corrective action team, targeted defect reduction and elimination o Collaboratively achieved ZERO ppm’s with both General Motors and Chrysler

• Developed and improved internal part calibration process

• Achieved company recognition in Q100 list in Quality Magazine; ranked as number 12 in the U.S. INDUSTRIAL POWDER COATINGS (Automotive/Powder/Electro-Coating), Norwalk, Ohio 2003 – 2004 Quality Assurance & Continuous Improvement Manager E^DELTACOM/ITC^DELTACOM (Professional/Managed Services/Data Center), Atlanta, Georgia 2000 – 2002 Director, Customer Care & Performance Management

SEARS CUSTOMER CARE NETWORK (Service/Call Center), Austin, Texas 1999 – 2000 Network Quality Management Operations Manager

FIRST AIR EXPRESS (Service/OTR Trucking/Warehousing), Austin, Texas 1997 – 1999 Quality Manager

ERNST & YOUNG LLP (Service/Marketing/Consulting), Cleveland, Ohio 1996 – 1997 Operations Manager

ROCKWELL/ALLEN-BRADLEY COMPANY (Industrial Automation/Manufacturer/R&D), Cleveland, Ohio 1989 – 1996 Business Processes Analyst

UNITED STATES NAVY (Military), California, Florida, Korea, United Kingdom Yeoman First Class (YN1/E-6)

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