Kenneth E. Clark

614-***-****(m) ad40of@r.postjobfree.com linkedin.com/in/kennethclarkpmp

Information Technology Senior Program/Project Manager

Certified Project Management Professional (PMP) whose skill set includes Information Technology Infrastructure Library (ITIL) based process development, relationship building, issue resolution, data conversion and mergers, and technical training

Managed multiple projects and programs in the Banking and Insurance industries through all life cycle phases. Projects delivered increased quality, productivity and customer satisfaction

Primary strengths are communication, leadership, relationship building and facilitation

Core Competencies

SOFT SKILLS

Communication

Relationship Building

Leadership

Coaching

Facilitation

PROJECT MANAGEMENT

Issue and Risk Management

Scope Management

Budget Management

Resource Management

Project Schedule Creation and Tracking

METHODOLOGIES AND TOOLS

SDLC HP PPM

ESDm ServiceNow

MS Office SharePoint

Clarity Smartsheet

Lotus Notes Miro

Certifications, Affiliations and Accomplishments

Earned Scrum Master Certified, (SMC) certification from SCRUMstudy (2020)

Implemented a Continuous Improvement Process Improvement update to the Huntington National Bank estimation model to minimize Project Manager navigation within the model (2014)

Currently pursuing Stanford Advanced Project Management (SAPM) certification

Project Management Institute Central Ohio Chapter (PMICOC)

oDirector of Marketing, (2010)

oVice President of Membership, (2007 – 2010)

Published Nationwide Formalizes Capacity Management in Network World Magazine (2005)

http://www.networkworld.com/careers/2005/111405-man.html

Earned Project Management Professional, (PMP) certification from the Project Management Institute (PMI) (2004)

Earned Master’s Certificate in Project Management, (MCPM) from Educational Services Institute (ESI) and the George Washington University (2002)

Earned ITIL Foundations Certification (2002)

Education

DUQUESNE UNIVERSITY — Pittsburgh, PA

Bachelor of Science, Business Administration (BSBA)

Professional Consultant Experience

NiSource (05/23/2023 – Present)

FIRM: Pacer Staffing – Senior Project Manager – Columbus, OH

Independently verify project scope and establish management methods

Plan, estimate, schedule and track project progress

Oversee project budget, forecasting, resource allocation and detailed project financials using the ServiceNow tool

Facilitate project phase gate reviews to ensure readiness for next project phase

Identify, track and mitigate project risks

Mentor team members on project management methodologies

Foster team collaboration with business, IT, offshore and external vendor resources

Professional Consultant Experience (continued)

Truist (09/06/2022 – 03/17/2023)

FIRM: Collabera – Senior Project Manager – Worthington, OH

Managed Association Services Upgrade Program containing multiple product releases that included:

oCancellation of Multiple Stop Payments

oAllowing the ACH Cancel Request to store past deadline

oEstablishing ACH Unit Record Access by Users

oAdding ability for user to upload documents to department mailbox

Created a formal change control process to engage when new project scope is introduced

Built and maintained project plan that aligned with the active Sprint schedule

Documented and communicated status to all stakeholders

State of Ohio Department of Rehabilitation and Corrections (12/20/2021 – 03/03/2022)

FIRM: American Business Solutions - Program Manager III – Lewis Center, OH

Directed a diverse portfolio of Waterfall and Agile projects and initiatives, ensuring timely delivery and alignment with business goals

Expanded the project portfolio by identifying and securing new opportunities, fostering growth and innovation

Assembled and managed high-performing project teams, effectively delegating tasks and responsibilities to drive success

Acted as the primary point of contact to proactively identify and resolve blockers for Business Analysts and Developers, enabling a smooth project workflow

Led daily stand-up meetings to monitor progress, assess risks, and address issues, promoting team collaboration and transparency

Consistently provided comprehensive status updates to all stakeholders, fostering open communication and keeping everyone informed of project developments

American Electric Power (3/1/2021 – 9/24/2021)

FIRM: Manifest Solutions Corporation - Senior Project Manager– Upper Arlington, OH

Successfully managed multiple end-to-end Waterfall/Agile hybrid projects, ensuring seamless execution and alignment with objectives

Established and nurtured strong working relationships with both internal project stakeholders and external vendors, promoting collaboration and mutual success

Diligently maintained project budget forecasts and ensured financial accountability throughout the project lifecycle

Collaborated with Scrum Master and Business Analyst to develop a comprehensive project plan for delivering a Commercial-Off-The-Shelf (COTS) solution

Actively participated in daily stand-up Scrum meetings in the IT Project Manager capacity, monitoring progress, risks, and issues to ensure timely resolution

Engaged in Agile refinement and sprint planning sessions, contributing to the successful and on-time completion of tasks

Provided expert guidance to managers and stakeholders during issue resolution, leveraging experience and knowledge to drive project success

Consistently communicated project status updates to all stakeholders, maintaining transparency and fostering informed decision-making

Sedgwick Claims Management Services (3/25/2019 – 5/7/2020)

FIRM: Objectwin Technology, Inc – IT Project Manager Advisor – Dublin, OH

Successfully executed multiple Waterfall/Agile hybrid projects, fostering strong working relationships with project teams and management.

Delegated tasks and responsibilities, guiding Agile project teams throughout the project lifecycle.

Collaborated closely with Technical Development Lead, leveraging Azure and Git for efficient source code development.

Actively participated in daily scrum meetings, Agile grooming sessions, and sprint planning meetings to ensure on-time task completion.

Provided well-informed recommendations to management to accelerate project delivery and improve overall efficiency.

Consistently communicated project status to all stakeholders, maintaining transparency and facilitating informed decision-making.

Effectively resolved issues and minimized project disruption by coordinating with team members and stakeholders.

Diligently monitored project budget and timeline, ensuring cost-effectiveness and timely delivery.

Professional Consultant Experience (continued)

Huntington National Bank (9/17/2018 – 2/6/2019)

FIRM: THE PARAGON GROUP – SENIOR PROJECT MANAGER – GAHANNA, OH

Managed waterfall projects within the Corporate Banking department, ensuring efficient execution and alignment with business objectives

Employed Microsoft Project to:

oAlign and schedule project activities and tasks in accordance with the Solution Delivery Life Cycle

oEstablish traceability for business requirements

Leveraged the ServiceNow tool to:

oRequest and manage project resources effectively

oMonitor and control project expenses and overall budget

oObtain stakeholder approval for essential project artifacts

oCollaborate with Business and Technical Analysts to identify business and system requirements

oDevelop work breakdown structures, followed by detailed project plans using Microsoft Project

oEngage with Business and IT Leadership to accurately define project scope and expectations

JPMorgan Chase & Co. (1/2/2018 – 9/14/2018)

Vice President, Project Execution – Columbus, OH (Full-Time Employee)

Collaborated with key business partners to gain insights into their strategy, direction, and program objectives, ensuring alignment with overall business goals.

Spearheaded multiple infrastructure server build projects within a larger program, involving:

oConducting comprehensive impact analyses for each input stream

oAligning all project areas with the infrastructure objectives

oIdentifying and allocating appropriate project resources and effort levels

oNegotiating and influencing external vendors and business partners to drive technology initiatives

oConsolidating data from impacted input streams to create a comprehensive program/project plan using Microsoft Project.

Effectively managed programs from initiation to implementation, encompassing planning, analysis, design, development, and implementation phases, governed by Agile or Waterfall methodologies.

Ensured the successful completion of infrastructure projects in accordance with risk, architecture, and other relevant best practices, maintaining quality and compliance standards.

PNC Financial Services Group (6/27/2016 – 9/25/2017)

FIRM: Triple e Partners – Senior Project Manager – Columbus, OH

Oversaw projects from inception to final implementation, including post-project evaluation, ensuring project objectives were met within established timelines.

Strategized resource allocation, budgeting, process development, and provided support to the project management team, fostering a collaborative work environment.

Collaborated with internal project liaisons to secure resources, delegate tasks, direct activities, and monitor project execution, while coaching and mentoring team members.

Monitored and reported project progress, conducting data-driven analyses, defining project deliverables, and forecasting future trends to optimize project outcomes.

Proactively managed changes in project scope, identifying potential issues and developing contingency plans to mitigate risks and ensure project success.

Established clear and timely communication with governing bodies and interested parties, setting project expectations for team members and stakeholders.

Franklin County Auditor (9/14/2015 – 3/25/2016)

FIRM: PROTEAM SOLUTIONS, INC. – EXECUTIVE PROJECT MANAGER – COLUMBUS, OH

Led the $1.8M Computer Assisted Mass Appraisal project as the Executive Project Manager, taking full responsibility for:

oStrengthening and expanding productive working relationships between client leadership and external vendor teams

oEnsuring clear and concise communication with the Appraisal Director, Subject Matter Experts (SMEs), and developers

oOffering coaching and guidance to Business Analysts and SMEs as needed, fostering skill development and knowledge sharing

oProactively facilitating issue resolution and root cause analysis sessions to eliminate blockers and maintain project momentum

oPromptly addressed development issues with the team, defining and implementing effective resolution strategies

oEntrusted with managing a challenging client manager, resulting in a productive meeting that ultimately benefited the entire team

oDelivered comprehensive and accurate status reporting to executive leadership, ensuring informed decision-making and transparency

Professional Consultant Experience (continued)

JPMorgan Chase & Co. (2/2/2015 – 9/11/2015)

FIRM: THE JUDGE GROUP – SENIOR PROJECT MANAGER – Columbus, OH

Managed projects within the Chase 360 program during pre-initiation focusing on enhancing customer and employee experiences

Harmonized policies, procedures, and terminology across Card, Retail, Auto, and Mortgage service centers to ensure consistency and streamline operations

Developed a unified module enabling Servicing Specialists to access comprehensive customer banking information, fostering efficiency and improved support

Established a consistent customer and employee experience by bridging gaps between various organizational departments

Employed Agile and Waterfall methodologies to:

oStandardize small balance write-off and fee reversal processes, integrating them seamlessly into screen flows

oAlign fee types and definitions across different lines of business, promoting clarity and cohesion

oEquip Servicing Specialists with insights into self-service actions and empower them to assist customers with various functions effectively

Huntington National Bank (10/30/2013 – 12/23/2014)

FIRM: Apex Systems, Inc. – Senior Project Manager – Columbus, OH

Oversaw ten Corporate Risk application development projects, ranging in size from $80K to $525K, focusing on efficient resource allocation and timely execution

Employed Microsoft Project to:

oAlign project activities and tasks with the Solution Delivery Life Cycle,

oEnsure accountability for on-time task delivery,

oEstablish traceability to business requirements.

Facilitated transition toward future state architecture for Anti-Money Laundering (AML) risk assessment, addressing necessary changes

Conducted detailed risk analysis by gathering bank-specific data, improving overall risk assessment capabilities

Implemented the FiServ Fraudlink Kite application, empowering Huntington National Bank to gain valuable insights through enhanced customer monitoring

Developed data controls to resolve random deletion of mortgage denial reasons in the Home Mortgage Disclosure Act (HMDA) reporting

Effectively managed and maintained project data integrity during the conversion to the SharePoint tool, ensuring a seamless transition

Cardinal Health (5/6/2013 – 8/9/2013)

FIRM: FAST SWITCH, LTD. – PROJECT MANAGER III - Dublin, OH

Oversaw a team of 12 professionals on the $160K ReimbursementConsulting Services project, ensuring effective resource management and project success

oDetermined necessary project artifacts and documentation to streamline reference and improve efficiency

oRefined project plan using Microsoft Project, incorporating estimated IT efforts for accurate scheduling and resource allocation

oEstablished strong working relationships with Business and IT leadership, fostering collaboration and alignment of objectives

oConsistently provided comprehensive bi-weekly reports for the 2013 Retail Business Convention, keeping stakeholders informed and up-to-date on project progress

Nationwide Insurance (5/1/2000 – 3/19/2013)

SPECIALIST, IT PROJECT MANAGEMENT – COLUMBUS OH (FULL-TIME EMPLOYEE)

Managed four projects within Nationwide Financial PMO/Agency Solutions BSA, with labor budgets ranging from $17K to $135K, delivering:

oNew data bridging functionality for North Carolina agents

oRevised accident and violation incident overrides for agents

oCompliance form revisions in response to Maryland House Bill 301 (Auto and Property)

Led a six-member onshore team for the $140K Nationwide Better Health Absence Integration, enhancing the time off reporting process by capturing additional absence details

Served as a Process Consultant for Nationwide Bank's $250K Payroll Deduction project and Nationwide Financial's cross-company, $300K Capacity Management Process Development project, which delivered:

oAn updated enterprise-wide Capacity Management process

oFormalized training for practitioners and a Capacity Management Handbook

Performed Project Management duties for the Office of Foreign Asset Control (OFAC) project

Facilitated Root Cause Analysis (RCA) sessions for various projects and contributed to ITIL process development and implementation

Assisted in the implementation of the IT Service Announcement (ITSA) communication process and provided consulting on all Program Office product and tool rollouts

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