| Resume alert | Resumes 41 - 50 of 1068 |
Call Center Systems Engineer
Eaton, OH
... Utilized Avaya Definity G3SI, CMS, WFM, Micro-call, Avaya CentreVu Advocate, CentreVu Supervisor, Avaya, and Avaya Message Care Systems. Managed change process activity for voice and data systems; ordered and provisioned IT services. IT Technician – ... - Feb 20
... Utilized Avaya Definity G3SI, CMS, WFM, Micro-call, Avaya CentreVu Advocate, CentreVu Supervisor, Avaya, and Avaya Message Care Systems. Managed change process activity for voice and data systems; ordered and provisioned IT services. IT Technician – ... - Feb 20
Real Estate Project Management
Perris, CA
... Extensive experience in Call Center Operations Management: Workforce management (forecasting using Aspect/WFM software, scheduling), skill-based call distribution and routing, voice and menu IVR design. Cisco certification Business knowledge of ... - Feb 18
... Extensive experience in Call Center Operations Management: Workforce management (forecasting using Aspect/WFM software, scheduling), skill-based call distribution and routing, voice and menu IVR design. Cisco certification Business knowledge of ... - Feb 18
Radiology Technologist Medical Billing
Green Lane, PA
... Accountable for quality of digital images sent to PACS/WFM. Maintains confidentiality of all materials handled within the Network as well as proper release of information. Demonstrates financial responsibility and accountability through the ... - Feb 16
... Accountable for quality of digital images sent to PACS/WFM. Maintains confidentiality of all materials handled within the Network as well as proper release of information. Demonstrates financial responsibility and accountability through the ... - Feb 16
Front End Project Management
Las Vegas, NV
... Manager-Online Training Basic Routing- LinkedIn Online Training Genesys PureCloud ACD Call Routing - LinkedIn Online Training WFM-Work Force Management-Forecasting, Planning, Managing, Analysing Agent Data-LinkedIn Training-Verizon online University ... - Feb 15
... Manager-Online Training Basic Routing- LinkedIn Online Training Genesys PureCloud ACD Call Routing - LinkedIn Online Training WFM-Work Force Management-Forecasting, Planning, Managing, Analysing Agent Data-LinkedIn Training-Verizon online University ... - Feb 15
Customer Experience Service
Bagong Katipunan, 1600, Philippines
... ● Assist WFM in solving any SLA issues. Provides feedback on forecasting, scheduling and staffing. Creates break/lunch schedule for chat and inbound/outbound call team. ● Created process document for inbound and outbound calls. ● Handles escalations ... - Feb 15
... ● Assist WFM in solving any SLA issues. Provides feedback on forecasting, scheduling and staffing. Creates break/lunch schedule for chat and inbound/outbound call team. ● Created process document for inbound and outbound calls. ● Handles escalations ... - Feb 15
Customer Service Project Manager
Duluth, GA
... Quick Book Problem-solving and conflict resolution skills Multiple systems knowledge (ECPD, ACSS, WFM) Strong mathematical and statistical skills Knowledge/experience in a high-volume production environment Knowledge /experience with SAP software. - Feb 14
... Quick Book Problem-solving and conflict resolution skills Multiple systems knowledge (ECPD, ACSS, WFM) Strong mathematical and statistical skills Knowledge/experience in a high-volume production environment Knowledge /experience with SAP software. - Feb 14
Sales Manager Team
Bunker Hill, WV
... SALES EXECUTIVE (REMOTE) KRONOS INC/UKG 12.2017 – 11.2020 • Prospected, qualified account opportunities for IT software cloud/SaaS solutions for human capital management (HCM) and workforce management (WFM). • Developed pipeline of new opportunities ... - Feb 13
... SALES EXECUTIVE (REMOTE) KRONOS INC/UKG 12.2017 – 11.2020 • Prospected, qualified account opportunities for IT software cloud/SaaS solutions for human capital management (HCM) and workforce management (WFM). • Developed pipeline of new opportunities ... - Feb 13
Customer Service Representative
San Rafael, CA, 94901
... Verint Impact 360, Forecasting and Scheduling, Desktop & Process Analytics WFM. Call Ticket logs: ServiceNow, Salesforce, HEAT, Remedy, and McAfee Helpdesk. Mobile Devices iPad, iPhone, MacBook Pro, Android tablet and phone; Myfi wireless hub. ... - Feb 11
... Verint Impact 360, Forecasting and Scheduling, Desktop & Process Analytics WFM. Call Ticket logs: ServiceNow, Salesforce, HEAT, Remedy, and McAfee Helpdesk. Mobile Devices iPad, iPhone, MacBook Pro, Android tablet and phone; Myfi wireless hub. ... - Feb 11
Technical IT
Prangins, Vaud, Switzerland
... Genesys v5 CTI (Computer & Telephony integration foundation) Calabrio Training Center Certificate “Calabrio One” QM/WFM Learning Tree International Schools Certificate UNIX Hand on training Nestscopeme Training Center Certificate Cisco CCNA ... - Feb 11
... Genesys v5 CTI (Computer & Telephony integration foundation) Calabrio Training Center Certificate “Calabrio One” QM/WFM Learning Tree International Schools Certificate UNIX Hand on training Nestscopeme Training Center Certificate Cisco CCNA ... - Feb 11
Operations Supervisor/Manager
Indianapolis, IN
... Communicate effective program/policy updates that can impact the entire team or program as whole Submit IT issues/system issues to WFM so that agent schedules are update to reflect the correct issues Meet with Leadership Team (Sup Huddles) daily and ... - Feb 09
... Communicate effective program/policy updates that can impact the entire team or program as whole Submit IT issues/system issues to WFM so that agent schedules are update to reflect the correct issues Meet with Leadership Team (Sup Huddles) daily and ... - Feb 09