RESUME WITH WORK CERTIFICATES – MR ANGREZ SANGHERRA

(CV KEY: PERSONAL INFO-RED EDUCATION AND CERTIFICATION-BLUE SKILLS-GREEN EMPLOYERS – BLACK) Name

Angrez Sangherra

Contact address

1197. Prangins, Vaud

Switzerland

Telephone

Mobile +417********

Email

ad3jya@r.postjobfree.com

Languages

English mother tongue

French

German

Nationality

Switzerland – (naturalized Swiss 2004)

United Kingdom – (Born)

Education College/Schools

Stratford upon Avon Technical College, UK

Certificate – Electronics City & Guilds 2240

and Electrical - Eastern Electricity Board EEB

North East Worcestershire College, UK

Certificate - Computing City & Guilds 7261

Ashcroft High School

Luton, Bedfordshire, UK

Rothschilds Infants/Junior

Acton, London, UK

Professional Certifications

Alcatel Technical University

Certificate STP/SCP Media gateways SS7/C7 network

signaling

Avaya Technical University

Certificate Avaya Media gateways Telephony systems Genesys Technical University

Certificate Genesys v5 CTI (Computer & Telephony

integration foundation)

Calabrio Training Center

Certificate “Calabrio One” QM/WFM

Learning Tree International Schools

Certificate UNIX

Hand on training

Nestscopeme Training Center

Certificate Cisco CCNA

Nortel Training Centre

Certificate MPS1000 IVR

Altran training Centers

Certificate PMP CAPM

Project Management

Certificate ITILV3 Foundation

Online training world LTD

Credential ID Comp TIA A+ Certificate

Zurich BWI GmbH

Certificate Project Management – Methodology

British Telecom

Service View BT Telemarketing services

Cisco

Black Belt Activeo Partner training Sales accreditation 700-240 CESO Cisco Environmental Sustainability

Overview Certification

700-245 Environmental Sustainability Specialization Activeo - Partner Certification

Skills and product experience

Product education and training by employers and providers of Avaya, Alcatel, Calabrio, Genesys, Nortel, Nice, E-Talk, Melita, Cisco, AWS, Verint, AudioCodes, Tiger, Witness Eyretel, Harris. Multiple years of experience in 1st/2nd level Telephony support and project rollout leading across EMEA. Skilled in managing cross-functional UCC for ACD PBX, Call centers, IVR-DTMF& Speech recognition/TTS, CTI-Voice, Workforce Management (WFM), Session Border Controllers (SBC), Predictive dialers.

Knowledge and support of voice and data networks DPNSS, H.323, (Avaya H.248), SIP, RTP, BRI, SS7/C7,,PSTN E1/T1, DASS/CASS/ISDN Q.931, SDN, MPLS, G.7XX. VOIP, SIP. RTP. Management skills - experienced in building, managing, and coordinating project teams, Administration (ERP) MS Business Central accountancy and billing platforms and Customer Engagement. SAAS JIRA

Employment History

Activeo Suisse Sàrl 03/2023 – 11/2023

Post – Customer Engagement Manager Permanent, Rolle Switzerland Whilst working for Activeo as a part of my work duties were to detect and qualify new opportunities by promoting the company's complete offerings whilst providing advice, support as a technical expert, I also participated in the build of commercial proposals with a focus on the project delivery process the met expectations of the end client and I liaised with Activeo internal teams globally. I developed solid relationships for Activeo Switzerland with the stakeholders in our Activeo ecosystem partners and I regularly worked with the on going issues the company's ERP systems Microsoft Dynamics Business Central, tasks such as data fill for customer for billing purposes to end clients also for internal teams. I was also requested to undertake the company's internal projects such as project move to new offices. Activeo is known as an integrator of IT services such as Audiovisual collaboration and WFM/WFO utilizing business partners such as CISCO, VERINT, GENESYS, AMAZON. For Activeo I achieve Cisco Certification for return of Cisco products to be approved of the refresh cycle plan of the Cisco Circular economy. Swiss Interim Management Gmbh 04/2022 – 09/2022

Post - Technical Support Engineer Avaya Freelance – Remote Hired to Co-ordinate and assist Infosys team from India to decommission the Avaya voice services platform to end clients UPC-Sunrise, I worked mainly remotely offsite was contacted via Sunrise Remedy help desk ticketing system and I attended Infosys and Sunrise management team meetings and provide weekly progress on the project assignments

Field Engineer.com 11/2021 – 03/2022

Post - IT Engineer Freelance – Remote

Please visit this link FE.com I worked on a freelance basis per job assignments to end customer sites for installation of IT hardware at remote sites for installation of devices to end customers Swiss Interim Management Gmbh 05/2021 - 10/2021

Post - Support Engineer Avaya and SDWAN Freelance – Remote I provided support team co-Ordinator for the business partner NTT Data for the support of the Avaya voice telephony and Experio Videns for SDWAN, for end customer Daikin EMEA, my attendance was hybrid working at Ostend Belgium and from (HMO) Switzerland, I was responsible for being the SPOC for any incidents or site activity across the EMEA region. Field Engineer 05/2019 - 04/2021

Post - IT Engineer Freelance – Remote

Please visit this link FE.com to end customer sites for installation of IT hardware at remote sites for installation of devices to end customer sites and NOC’s

Calabrio Inc 04/2018 - 04/2019

Post - L2 WFM Engineer Permanent - Remote EMEA

As a Calabrio remote support engineer level 2, I worked as SPOC for support issues related to Workforce Management including SQL DB issues for on prem or cloud rollouts or currently installed operating platform, Maersk shipping. My tasks were to assist with either direct or triage support with T3 to end customers across the EMEA regions whilst be based from home.

Mercedes Benz AG 12/2016 to 11/2017

Post - Senior IT Engineer Avaya Freelance – Netherlands Senior Engineer supporting the Avaya and if required Genesys Voice systems environment for the Mercedes Benz Customer contact centers EMEA, also the CAB meetings team member and working in projects. Swiss Interim Management GmbH 03/2016 to 11/2016

Post - Technical Support Engineer Avaya Freelance – Germany Support and coordination with external suppliers of UCC voice telephony systems: Avaya CM R.6.3 – working in a back office and clean room environment for an end customer Ratio-Pharma, Ulm, Germany. Employment history from 2015 - 1994

GM/Vauxhall/Opel/OnStar Europe Ltd - Post - Avaya & CTI Lead Engineer - UK/Germany 05.2014 to 05.2015 Avant Money – Post - Avaya Telephony Engineer – Ireland 07.2013 to 10.2013 MITC SA – Post - Avaya Voice Engineer – Switzerland 04.2012 to 03.2013 Tresag AG - Post - Nortel PBX & Avaya DECT Engineer - Remote 11.2011 to 03.2012 Swisscom AG - Post - Avaya Telecom UC Engineer - Switzerland 03/2011 to 07.2011 Avaya AG – Post - Avaya Remote L2 UC Engineer - Switzerland 01.2007 to 07-2011 Fluency Voice Technology- Post - Nortel IVR & Avaya Engineer - UK 01.2006 to 12.2006 Hargreaves Lansdown Plc - Post - Avaya Telephony Engineer - UK 01.2005 to 12.2005 British Telecom Plc - Post - Avaya L2 Engineer - UK 07.2004 to 12.2004 Michael Bailey Associates – Post - Genesys CTI Project Consultant - Switzerland 01.2004 to 03.2004 Spark Response Ltd, - Post - Nortel/Avaya Telephony Engineer - UK 01.2003 to 08.2003 Sunrise / DiAx AG – Post - Project Manager Nortel IVR Genesys CTI - Switzerland 03.2001 to 07.2002 Carlson Wagonlit Travel GIE- Post - Call Centre Telephony Analyst – France 06.2000 to 02.2001 Alcatel PLC – Post - L1 Engineer for SS7/C7 STP/SCP E1 CASS/DASS gateway- UK 07.1999 to 06.2000 SITEL Plc - UK – Post - Telephony Engineer ACD Harriss/DPNSS – UK 09.1994 to 06.1999

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