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Downers Grove, IL
... Each month receive new member files and campaign lasts 90 days Conduent – CIS Care Integration Services- Upgrading Avaya software to support new functionality. Implementing this call center upgrade was critical and improved customer service quality, ...
- May 02
Des Plaines, IL
... Oversaw the implementation of a new Avaya phone system. Designed and implemented handhelds for technicians. Deliver daily support for 150 users. Certifications IBM Certified System Administrator - WebSphere Application Server Network Deployment V7.0 ...
- May 02
Oswego, IL
... Avaya ACD; Work Force Management; Reporting; VOIP; Screenpop; Verint for the MW Business Communication Services (1400 Reps) and Southeast Consumer, Business, Credit & Collections (8000Reps). ASAP Professional Services (AT&T) Sept 2004 – Dec 2005 ...
- Apr 19
Chicago, IL
... / Journalism SYSTEMS Paychex, Workday, JazzHR, The Wire, People Soft, Banner 9, Argos, PTalent, Altair, Siebel, Avaya, Taleo, ADP EV5, Hire Right, Silk Road, E-Verify APPLICATION Microsoft Office Suite: Microsoft Word, Excel, PowerPoint and Outlook
- Apr 06
Bolingbrook, IL
... services for 1000 users Successfully completed deployment of Time & Attendance System (CTI) with corporation, utilizing PBX (Avaya G3sSI) Administered Cisco switches and routers in order to establish effective and secure communications Performed ...
- Apr 04
Arlington Heights, IL
... Great Plains, Oracle, Cisco VPN, Safend, Mobile-Iron, Airwatch, Sharepoint,, Dell KACE, Avaya IPO console / VOIP Support, Various Ticketing systems, Vendor communications and purchasing systems. Microsoft Office, Access, IOS/Android Professional ...
- Mar 29
Chicago, IL
... Teams, Zoom, WebEx, Salesforce, CRM/Database Administration, Fonteva, Jira, Avaya, Workday, Concur, ADP, Knowledgebase and proprietary systems, HIPAA Compliance, FMLA Administration FOREIGN LANGUAGE: Spanish, (fluent-read, write, fluently speak); ...
- Mar 23
Chicago, IL
... CELTEL Lagos Nigeria Project Coordinator/Call Center Associate June 2004 – Sept 2008 Took inbound calls and promptly resolved issues via Avaya, Citrix and Genesys phone platforms. Worked collaboratively with Centralized Planning, Supply Chain, ...
- Feb 28
Chicago, IL
... Technical Summary Hardware Laptops – Dell Lenovo Toshiba HP Desktops – Dell Lenovo HP Compaq Omnitech Printers – HP Ricoh Canon Konica Lexmark Xerox MFP’s Cisco (IP) Avaya (IP) RingCentral (IP) 8 by 8 (IP) Android Phones iPhones iPads Software Cisco ...
- Feb 26
Chicago, IL
... Performed upgrades, MAC (moves, adds and changes) to Siemens telephone system – Avaya, Nortel, Hicom 150/Hicom 300, NiceLog, etc. Produced daily and/or monthly reports for network management and department billing of telecom services. MESIROW ...
- Feb 20