Project Manager Program

Diane Kasper

IT PROJECT MANAGER

630-***-**** ************@*****.*** Diane Kasper, PMI-ACP LinkedIn

Summary

20+ of IT experience, as an IT Project Manager delivering: FinTech Digital Wealth SaaS custom software applications, Cloud Migration implementation from PCF to RedHat OpenShift, 4 years of Data Center rack and stack builds, Apple iOS configuration and installation, and deployment of custom software releases.

Digital Wealth solutions delivery manager of customized portfolio management financial trading software initiatives.

oFinancial Clients include Voya Financial, Invesco, State Farm, Chicago Board of Trade

oHealthCare software releases for Blue Cross Blue Shield, Humana, Florida Blue

oDigital release for Redbox streaming application

Hardware Application & Infrastructure Project Manager that manages and delivers custom technology for corporate initiatives on time, with quality and in budget.

oData Center Builds for State Farm & T-Mobile

oKiosk installation for Panera Bread and Disney

Strong ability to develop, update and manage general project management documentation related to charter, scope, schedule, budget and quality management of project deliverables.

Creates artifacts and templates for program teams including charter, project plan, scope, change requests, weekly status, report requirements, production fix, deployment checklist, internal release notes, client release notes and retrospective documentation.

Strong experience working with product owners and Information Technology teams working with Agile and Waterfall implementation techniques.

Outstanding communication skills and ability to work in a faced paced, rapidly changing environment.

Oversees the day-to-day project activities such as managing vendor deliverables including software, hardware, mobile equipment implementations.

Responsible for managing activities of internal resources such as developers, quality assurance, business analysts, product owners, field engineers and also general vendor management upon execution of a contract.

Plan, monitor and report on resource activities to ensure project deliverables are met.

Establish, track and report on project metrics (including financials) and measures to determine project success and deliverable acceptance during the course of project activities.

Professional Experience

Feb 2023 to Feb 2024

Senior Project Manager

Voya Financial, Windsor, CT

Digital workstream project manager for cloud migration projects. Responsible for 40 Application releases in 2023 for two major project initiatives. Each of the two projects with a $2M budget per year.

One project delivered $3M cost savings to Voya Financial in 2024. I managed two cloud on prem migration projects. The operational releases will convert the core Voya applications from Pivotal Cloud Foundry (PCF) to Red Hat OpenShift (ie. Hybrid-cloud containerization software). The project goal is to prepare the internal business applications in advance as the corporation initiates a move to OpenShift in Azure Cloud.

The second operational project includes NePIS to Conjur remediation for Voya business applications. All applications obtaining security credentials from NePIS migrated to get the credentials from Conjur CyberArk. The project goal is to migrate the ServiceID’s while not impacting the business applications to improve security.

As the project manager I am responsible for all budgets, day to day project management, release management and executive steering committee communications. Remote contractor position.

Apr 2021 to Jan 2023

Project Manager

Invesco, Chicago, Illinois

Delivered first release of integrated digital wealth platform for State Farm Agent portfolio management software for client financial services

Responsible for managing large programmatic initiatives, engaging regularly with senior stakeholders and mentoring/ supporting interns and project managers. Position led Steering Committee and Core/ Working Group meetings, creation/management of overall plan and managing action items in addition to program deliverables.

Acted as consultative recommendation on program management, structure, communication planning, change management and stakeholder analysis.

Risk management collection, expert team facilitation, communication, organizational and planning skills using agile methodology.

Full-Time Equivalent, Remotely

Manage large sized programs through a complete lifecycle with minimum supervision

Plans, prepares and hosts Steering Committee and Working Group meetings to elicit and manage program deliverables.

Acts as a liaison to State Farm for software delivery priorities among other internal and external teams.

Provides recommendations and coaching on program management methodology, including Agile practices and interaction models.

Leads the team in development of program roadmap and underlying tasks using either waterfall or agile project management methodology or a combination of both

Drives the Invesco project approval processes

Lead reviews of requirements and designs with relevant stakeholders to obtain agreement and sign off

Assist in prioritization of program phases and deliverables

Develop and manage communications plans supporting the project; including but not limited, to status reporting, management of issues and risks

Scope/Change management

Orderly close-out of programs, including, but not limited to, conducting Sponsor Satisfaction Survey and ‘lessons learnt’ as appropriate

Lead and motivate members on the program team

Jan 2018 to Mar 2021

Senior Project Manager

Zones, Carol Stream, Illinois

Manage the day to day operational activities of large-scale, high budget projects across various internal functional departments within Zones

Projects included: Data center rack and stack build outs for State Farm Insurance

Budget $100,000,000 annually

Team size- 10 resources

Project Duration- Ongoing

Implemented over 3,000 iPads for Panera Bread LLC for customer order entry and special projects

Budget $10,000,000 annually

Team size- 10 resources

Project Duration- Ongoing

Upgraded CISCO UC software and moved a data center for Country Financial

Budget $200,000

Team size- 20 resources

Project Duration- 5 months

Responsible for a successful delivery in a matrix resource environment for all of the project deliverables.

Software used Office 365, CRM, Project, Excel, SmartSheets, Internal technician management program and billing software for budgeting, Logistics management.

Set and continually manage project expectations with team members and other stakeholders to receive the highest customer service stats

Develop and execute project plans for major initiatives

Present recommendations for effective consensus decision making, taking into consideration risk analysis and impact assessment for project milestones.

Forecast revenue and costs of each project on weekly basis for timely budget reporting

Weekly status reports delivered to clients and c level management

Maintain effective communication and coordination with the project sponsor/business owner to ensure that business objectives are met and any changes are clearly communicated.

Lead and Manage teams of multi skilled resources to ensure goals and deliverables for the projects are being met and or exceeded

Recommend and implement improvements to existing technical procedures based on understanding of new technologies.

Full-Time Equivalent, Hybrid

May 2014 to Dec 2017

IT Project Manager

Xerox, Naperville, Illinois

Responsible for the successful delivery of technology solutions to new and existing clients. This role focused on call center software that supports medical insurance clients like CVS, Nationwide, Humana, WellCare, CareSource, HCSC and Florida Blue business systems. Custom technology releases related to new application and program development.

Manage technical teams to create .NET and SQL custom XML solutions, that implement on a two-week release cycle focusing on back end and file exchange management.

Advanced planning that ensures team readiness, drives alignment on priorities and requirements across business and client teams.

Influence teams to meet delivery milestones, while building positive relationships across the team. Using agile methodologies, I always am able to deliver on time.

•New clients in 2017 include CVS and Care Source with over 30 deliveries to clients

•Delivered 600 change requests to one client in 2015 and managed 30 client releases in 2015

•Onboarded 3 new clients in 2016 with deployments every two weeks

Created artifacts and templates for project teams including Agile charter, project plan, scope, change requests, weekly status, report requirements, production fix, deployment checklist, internal release notes, client release notes and retrospective documentation.

Met business needs to improve and maintain existing client releases of customized customer service applications on time and with high quality deliverables.

Managed and participating in internal improvement initiatives, including automating customer service request submission and tracking project efforts in 2016.

Mentored and trained Client Project Management Team in Governance, PMO processes to deliver new applications to the market using Agile/SCRUM and iterative development.

Humana Provider Medical Gap Compliance for Medicare - Inform member of needed annual screenings, schedule appt for member to close identified gap and assist in finding a provider when needed, send test kits, flu shot reminder and appointment reminder. Budget $5,000,000 annually, Team size- 15 resources and Project Duration- 10-15 weeks per campaign.

HCSC Retail Open Enrollment Welcome Call- Responsible for onboarding new member to medical insurance program, educate member regarding benefits and help members find a doctor. Budget $12,000,000 annually, Team size- 25 resources.

HCSC Medicaid Health Risk Assessment (HRA)Existing client where we reach out telephonically to member population of 3,000,000 to conduct health risk assessments annually through telephone, website, mail for Medicaid in Illinois and New Mexico. Each month receive new member files and campaign lasts 90 days

Conduent – CIS Care Integration Services- Upgrading Avaya software to support new functionality. Implementing this call center upgrade was critical and improved customer service quality, accuracy of call metrics and reporting.

May 2011 to Jun 2013

Project Manager

Redbox, Oak Brook Terrace, Illinois

Agile custom software implementation of streaming video initiatives and implementation coordinator for various enterprise environments for Digital 1 and Digital 2 release.

Created and collaborated on the creation of Program and Project Management processes for PMO.

Contractor

Jun 2003 to May 2011

Office Manger

JDK Consulting, LaGrange Park, Illinois

Managed billing, general office and administration for consulting firm

Jun 1987 to Jun 2003

IT Business Analyst

The Chicago Board of Trade, Chicago, Illinois

Responsible for implementation of new CBOT/LIFFE Electronic Trading System (ETS)

Created detailed functional design specification in support of new electronic system

Translate raw business requirements into usable functional designs that developers used as the basis for technical designs

Implementation of PeopleSoft Software for CBOT focusing on Accounting and Security

Security Manager of PeopleSoft Software for all CBOT allowing account access and setup

Business Analyst – Electronic Trading System implementation

Installation and Procedure Setup Manager for a/c/e Market Operations Help Desk

Provided a/c/e Business Requirements, and Project Approach for multiple ETS projects

Responsible for documentation of Business Process flows of a/c/e

Act as a liaison between Information Technology and Business Management team

Business Analyst – Implementation Specialist for OR Releases

Integration/System Test Manager for Order Routing (OR) Releases

Responsible for overall direction of test planning and project reporting

Provided release requirements to development team and identified software defects and enhancements.

Created release documentation to business team and assisted in planning the execution of the release into the production environment.

Technical Skills

10+ years of experience managing major IT projects in complex stakeholder environments utilizing PMP standards and methodologies (waterfall /SDLC & Agile)

PMI-ACP certified by the Project Management Institute in Feb 2016, ID 2282610

Technical Project and Program management, Vendor Liaison, Change Management, Cross-functional leadership, Risk Management, Agile/Scrum Methodology, Custom Software Development, Business Analysis, Team Hiring, Mentoring, Call Center IT Support, Management of Secure file transfers of PHI/PII, Training and Evaluation, Full SDLC, Agile methodologist, and QA/SIT/UAT Testing.

Jira, Confluence, SmartSheets, TFS: Team Foundation Server, SQL report manager, OctoDeploy, Avaya Phone Systems, Adobe Insight, Test and Target, Exact Target, Cheetahmail, Confluence, Jira, Mingle defect, Remedy and Agile project tracking.

Experienced user in all Microsoft Office Products, (Word, Excel, Access, PowerPoint, Project, Visio)

Electronic Order Entry Systems: (LIFFE/Connect, a/c/e, Eurex 4.0, COMET, EC, TOPS/Route, FLAPI, ORAPI, Project A, OR Admin)

10+ years of experience interacting with the highest levels of an organization (C-Suite executives) and highly developed negotiation, facilitation, and consensus building skills

Highly developed organization skills

Highly developed oral and written communication and presentation skills

Excellent ability to build and manage relationships across business silos

Experienced managing and mentoring junior-level personnel

Comfortable making decisions and being accountable for them

Highly professional and polished presenter

Incident, Problem, and Change Management Leadership.

Education

Illinois Institute of Technology, Chicago, Illinois: 1995-1997, MS in Financial Markets and Trading

DePaul University, Chicago, Illinois: 1987-1991, BS in Finance

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