Dasmarinas, Cavite, Philippines
... resetting network access profile in Active Directory whenever required ●Software and Hardware installation ●RDP, Workday, OKTA, GoogleSuite management and assistance ●PureCloud / Avaya troubleshooting ●Citrix troubleshooting ●Genesys Configuration. ...
- Jun 13
San Mateo, CA
... Genesys Telecommunications Laboratories, Inc. Senior Software Engineer Daly City, CA June 1996 - October 2007 Developed historical and real-time reporting applications for exposing telephone statistical data. Added an ETL data aggregation feature ...
- Jun 12
Richmond, CA
... Knowledge in Genesys cloud for development and implementation project . TECHNICAL SKILLS UCCE Cisco IVR, Genesys Cloud IVR Object Oriented Concept Tool –Cisco Call Studio, Eclipse, Maven Language: -Java Database: -MySQL, Sql Operating System: ...
- Jun 11
Portland, OR
... Implementation of a new WFM platform (Genesys) and statistical management reporting structure. o LiveOps – Outbound Telesales Program Management to include sales, service, and market research-oriented programs. o Liberty Mutual – Performance ...
- Jun 10
Stockton, CA
... at Mandaluyong High School Philippines-06/2010 Skills Customer Service Technical Support Call Center Salesforce Navigation Genesys AVD (Virtual Desktop) Management Account Management Order Processing CRM Software SaaS Appointment and reservation ...
- Jun 10
San Jose, CA
... and KPIs using Genesys Call Center App in pivot tables ● Monitored specialist performance and created individual development plans EDUCATION ● Master’s Degree: Management, Ulyanovsk State Technical University REFERENCES AVAILABLE UPON REQUEST
- Jun 07
Inglewood, CA
... • CCA • IDT • Office ally • QNXT • MEIS • Workforce • EZ CAP • DOFR (Division of Financial Responsibility) • GFI FaxMaker • Genesys Cloud • CMS.GOV • Encoder - Plus Win10 Pricers(ASC,DRG,APC) • IDX {Edit Claims, Adjust Claims, Pending Claims} • Epic ...
- Jun 06
Pittsburgh, PA
... Customer Service Agent ibex Global - Pittsburgh, PA March 2024 to Present I resolve customer issues through the use of CMS, Genesys, and Salesforce. I also utilize Slack, IKB, EKB, Microsoft, Macros, and Google Chrome. Mail Carrier Post Office USPS ...
- Jun 06
Coimbatore, Tamil Nadu, India
... SOFTWARE DEVELOPER GENESYS TECH SOLUTION – TIRUNELVELI,INDIA JAN 2013 – JULY 2015 . Developing web application using PHP Developed application using server side scripting language Creating Responsive webpage using Bootstrap, Html5. Developed web ...
- Jun 06
Brooklyn, NY
... Quality Assurance Detail Orientated Project Execution Team Development Financial Data Analysis Creative Thinker Adaptabile ATS FAMIS CAASS Omni, TSYS, Lexis Nexis Lean, IAP, SharePoint, Synergy, Genesys TECHNICAL SKILLS JAMAICA, NY KENNESAW, GA
- Jun 05