Office Manager Administrative Support
Resume:
BACHELORS OF PSYCHOLOGY AND HUMAN SERVICES
Pace University
EDUCATION
O P E R A T I O N S & B U S I N E S S M A N A G E R Samira Stephens
Microsoft Office
Google Workspace
Virtual Meeting Platforms
Provide administrative support, assist in special or ad-hoc projects, and operate an annual budget of up to $150k
Coordinate ISD meetings, luncheons, training, events, and outings 50+ staff size, 100-400 meeting sizes, 10 annual events Work closely with the administration to create and implement outreach strategies Created the Student Engagement store that aids in keeping students on task by providing them with incentives such as school merchandise DEPARTMENT OF EDUCATION - MIDDLE SCHOOL 358
BUSINESS OFFICE MANAGER 2016 - PRESENT
Managed a team of 17 Fraud Analysts
Achieved Top Performing Team for over six consecutive months Created the Mentor Playbook
Led and instructed the Fraud Detection Task Force Team Received and delivered 360 coaching feedback for self and department improvement
Created and facilitated associate engagement activities to improve employee morale Increased employee retention by 8%
Performed quality audits for associates
BANK OF AMERICA 2006 - 2016
FRAUD DEPARTMENT MANAGER 2011 - 2016
TELLER MANAGER 2010
CUSTOMER ASSISTANCE ACCOUNT MANAGER 2009 -2010
PERSONAL BANKER 2006 - 2009
Brooklyn NY, 11218
**************@****.***
RECENT EXPERIENCE
Ambitious
Problem Solver
Quality Assurance
Detail Orientated
Project Execution
Team Development
Financial Data Analysis
Creative Thinker
Adaptabile
ATS
FAMIS
CAASS
Omni, TSYS, Lexis Nexis
Lean, IAP, SharePoint,
Synergy, Genesys
TECHNICAL SKILLS
JAMAICA, NY
KENNESAW, GA
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