Support Engineer Desktop

Goal-Oriented IT Desktop/Application Support Engineer with a proven track record of delivering technical support and customer care to clients. Possess excellent communication skills and are proficient in analytical and logical troubleshooting. Recommend solutions that facilitate IT business processes and have experience in testing, system and network administration.

PROFESSIONAL EXPERIENCE

IT-DESKTOP SUPPORT ENGINEER/NETWORK SERVICE SUPPORTER. KM TRADING CO PARTNER LLC- MUSCAT,OMAN APRIL 2020 – MAY 2024 -KM HYPERMARKET RUWI-HO

Responsible for the installation and maintenance of IT equipment including printers, scanners and workstations.

Supporting customers using remote access technologies and also by visiting client sites.

Diagnosis of desktop, application, networking and infrastructure issues. Experience of supporting a wide and varied client base.

Troubleshooting PC’s, laptops and mobile devices. Providing 1st/2nd line support to users.

Administering the IT department’s policies and procedures.

Installation and support of telecommunication equipment. Maintaining a log of all problems detected and system backups.

Responsible for maintaining backups and for project work such as new builds. Working closely with software suppliers to resolve operational issues.

Networking services - NFS, Telnet, FTP, DNS, DHCP, ROUTING, NAT, HTTP, SAMBA.

Routing - Configuring Routing protocols -Static, EIGRP, OSPF.

Configuring Site To Site VPN and Remote VPN.

Security - Fortient Firewall,WAN & LAN Techologies : Leased Line, VLAN.

Installation and configuring Virtual machineVMware, OracleVM.

Window Server 2008, R2,2012, Installating Configuring Server Role, Windows Firewall.

Active Directory, Group Policy Management.

DHCP, DNS, Hyper-V,Configuring WSUS Policies.

Network Service Backup Management, Mail Services,Outlook,Web Servers Apache Tomcat, IIS. DESKTOP SUPPORT ENGINEER/APPLICATION SUPPORT ENGINEER. KM TRADING CO PARTNER LLC- MUSCAT,OMAN APRIL 2018 – MAY 2020 . ALSAFA CENTER,AL AMERAT.

Install and Maintain POS Application, Corporate Management System, HR Payroll System and Warehouse Management system.

Technical Support and Assistance to end Users. User Complaints, Identify Problems core issue and determine appropriate solutions.

Optimized software application performance installed updates and performed debugging procedures.

Collaborated with development team to resolve software bugs and issues.

Assisted in the Maintenance and installed of software applications.

POS, ERP, CMS&WMS Application - Installing and Maintaining the Application

WMS - Creating Stock Inventory Data Reports, ERP - Creating Sales Reports

Payroll Application using Attendance Management System

Data Visualizing using Power BI,E-Commerce Website Managment. JENIFER GIDEON

DESKTOP SUPPORT ENGINEER/APPLICATION SUPPORT ENGINEER Mobile No:+968-********,+91-994*******, Email-ID:**********@*****.*** DESKTOP SUPPORT ENGINEER

FUTURENET COMPUTERS COIMBATORE,INDIA JAN 2016 – MARCH 2017

Technical Support-Troubleshooting,HelpDesk Mangement,Remote support.

Installation and Configuration-Operating System installing and Configuration.

Maintenance and Update-Hardware Mainteance and System Update,Performance Monitor.

Security-AntiVirus Managment,Security Policies,Access Control.

Network Configuration:Routers,Switches.

Managment Tools-Active Directory,Group Policy.

Network Support- Remote Desktop,Ticketing System,Diagnostic Tools. SOFTWARE DEVELOPER

GENESYS TECH SOLUTION – TIRUNELVELI,INDIA JAN 2013 – JULY 2015 .

Developing web application using PHP

Developed application using server side scripting language

Creating Responsive webpage using Bootstrap, Html5.

Developed web application Content Management system (Wordpress,Joomla,CakePHP).

Hand On Experience In E-commerce Open Source like (Opencart,PrestaShop).

Developing appilication of Payment Gateway (Paypal,Checkout)

Web application testing by Manual Testing and Test Automation (Automation Testing).

Automation tools- Selenium IDE.QTP.

EDUCATION

Bachelor of Science in Information Technology- 2016

Diploma in Computer Science Engineering(Polytechnic) -2009

Higher Secondary School(Computer Science) -2007

CERTIFICATIONS & TECHNICAL DETAILS

JAVA/JEE.

CCNA.

MCSA & MCSE.

Diploma in Hardware & Networking Technology.

Web Developer.

Programming Languages: Java Fundamentals.

Web Development: HTML, CSS, JAVA

Databases: Oracle,SQL

Networking: CCNA,MCSA (System Administration & Network Administration )

Version Control: Git

Software Tools: Visual Studio Code.

PERSONAL DETAILS

Date of Birth: 20/05/1990.

Languages Known: English, Hindi, Tamil, and Malayalam.

Current Location: Tirunelveli, Tamil Nadu,India-627152 I do here by declare that the details furnished above true to the best my knowledge S. Jenifer Gideon

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