Stafford, VA
... Uses internal ticketing system to track investigated incidents and capture relevant details. Conducts threat hunting activities based on internal and external threat intelligence. Assists with service requests from customers and internal teams. ...
- 2023 Oct 27
Fairfax, VA, 22030
... DHCP, TCP/IP, DNS, SSH, TCP/UDP and SMTP • Virtualization: VMWare EXSi, VMware vSphere /VMware vCenter Server • Ticketing Tools: Jira, ServiceNow • Other: Slack, Active Directory, Microsoft Office Suite, VPN WORK EXPERIENCE DevOps Engineer ...
- 2023 Oct 26
Chantilly, VA
... Linux System Administrator/Cloud Administrator Lift Web Strategy September 2019 - Present •Managed user accounts, permissions, and access control on Linux system •Troubleshooting and resolving customer issues following a Jira ticketing system. ...
- 2023 Oct 20
Lorton, VA
... Worked and resolved trouble tickets created in the Remedy Ticketing System Researched, troubleshot and resolved issues regarding customer’s cell phone devices and connection cards. Monitored and tracked issues to ensure an accurate resolution. ...
- 2023 Oct 19
Manassas, VA
... Used Remedy-Helix ticketing system for user requests, managed hardware and software, operated unit-specific IT systems. ALF Designs Manassas VA 5/2016 – 04/2019 Graphic Design General Manager Graphic Design Printing Supervisor Graphic Design ...
- 2023 Oct 18
Reston, VA, 20190
... ●Experienced with CTS and RFS ticketing systems. ●Experienced with NetAnalyst and TBERD GUI test management tools. ●Self-motivated, versatile, organized, and responsible team player. ●Tested across multiple browsers such as Chrome, Edge, IE, Firefox ...
- 2023 Oct 18
Vienna, VA
... City-wide IP Camera Surveillance / Security System, Traffic Ticketing Management System, Prison Management System, Digital Labs Network in public schools, Campus Management System in 15 colleges, Biometric Attendance System in several hundred ...
- 2023 Oct 18
Alexandria, VA
... queries and escalating serious technical issues to IT developers ●Providing customers with step-by-step guidance to resolve technical problems ●Using ticketing system JIRAA for troubleshooting software issues by asking customers targeted questions. ...
- 2023 Oct 13
Stafford, VA
... Documentation: Document customer issues, resolutions, and other important information in a timely and accurate manner using SWIFT's ticketing system or other relevant tools. Escalation Management: Escalate complex technical issues to higher-level ...
- 2023 Oct 12
Reston, VA
... Languages Salesforce (Apex Language, Apex Classes, Apex Triggers, Apex Scheduler, Visualforce pages, Visualforce component, and controllers Lightning Components, Custom Setting) SQL, PL/SQL, UNIX, Shell Scripting, Java Ticketing Tool Asana, Jira ...
- 2023 Oct 09