Victor Nyankah

Tel: 703-***-****) E-mail: ad0cae@r.postjobfree.com

PROFILE

Information Security Professional with 5+ years of experience in IT compliance, vulnerability assessments and management. Specialties in Risk Management, Certification & Accreditation (C&A), Information Assurance,, National Institute of Standards & Technology (NIST), Federal Information Processing Standards (FIPS) and SP-800 Series Guidance, Federal Information Security Management Act (FISMA), system Security Monitoring and Auditing, Audit engagements, Testing of Information Technology controls and developing Security policies, procedures and guidelines.

A highly skilled Network Engineer with over seven years of experience in designing, implementing and maintaining complex network infrastructure. Possess expertise in routing, switching, firewall configuration, and network security. Capable of working independently or as part of a team to deliver projects on time and within budget.

Certifications

1.CompTIA Security +

2.Scrum Master Accredited Certification

Key Competence

Information Security Knowledge of Networking Technologies

Vulnerability Assessment Understanding of Network Architecture

Network Security Experience with Network Devices

Information Assurance Troubleshooting Skills

Project Management FISMA/NIST 800-53/FISCAM/FIPS/STIG/ISO 17779

PROFESSIONAL EXPERIENCE

SWIFT (2022-Present)

Customer Support Engineer

Technical Support: Provide technical support to customers who use SWIFT products and services. You will be responsible for diagnosing and troubleshooting technical issues, identifying the root cause, and resolving them in a timely and efficient manner.

Customer Relationship Management: Build and maintain strong relationships with customers by understanding their business needs, providing timely and effective solutions to their issues, and ensuring customer satisfaction.

Product Knowledge: Stay up-to-date with SWIFT products and services, and ensure that you have a thorough understanding of their features, functionalities, and technical specifications.

Documentation: Document customer issues, resolutions, and other important information in a timely and accurate manner using SWIFT's ticketing system or other relevant tools.

Escalation Management: Escalate complex technical issues to higher-level support teams or product development teams, as needed, and work closely with them to ensure a prompt resolution.

Training and Knowledge Sharing: Conduct training sessions and share knowledge with other team members to ensure that everyone has a thorough understanding of SWIFT products and services.

CVS CareMark (08/2015-10/2022)

Store Technical Support

Possessed a clear understanding of network architecture and how different components of a network work together.

Experience with various network devices such as routers, switches, firewalls, load balancers, and network security appliances.

Excellent troubleshooting skills to identify and resolve network issues quickly.

Identify security risks through the analysis of known information Assess the Cyber Security risk of IT

systems

Implement IT security solutions and assure successful implementation Apply knowledge of security principles

Documenting formal risk assessments and supporting artifacts associated with the A&A process

Risk Management Responsible for over forty stores in different cities in northern Virginia in the area of technical support

Documents problems, completes problem tickets and requests information in the support tools

Maintains knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.

Effectively manage call workload.

Provide superior customer support by analyzing, diagnosing and resolving problems and request within service level agreements.

Excellent project management skills to plan, execute, and deliver network projects within the given timeline and budget.

Certification required and performance standards include:

Calls handled per shift

Schedule Adherence/Utilization

Average QA Score

Troubleshooting Accuracy

Top Block Customer Satisfaction

Prominent Developer LLC (05/2012-08/2015)

IT Security Auditor (FISMA/C&A)

Is a clear advocate for the customer (internal and external) and a steward for the company

Experienced with managing and resolving high-pressure customer issues, including product performance issues and Technical Escalations

Drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”

Excellent follow-up skills to insure we exceed customer expectations, and close all outstanding issues

Strong communication and listening skills

Understands customer perception and the associated business impacts, and is commercially capable of resolving customer issues in a rapid fashion

SOX 404 Compliance testing Analyst

Highly skilled at employee development, including coaching, mentoring and seeing opportunities for improvement

Creates a culture of ownership and accountability – ensures associates understand their objectives and are provided the tools and guidance to be successful

Constantly works to build the best team via detailed employee development plans and by recruiting the best internal and external talent

Creates followership via action and integrity – builds a winning team culture and participates in driving the success

RELATED PROFESSIONAL EXPERIENCE

Locate Technician S&N COMMUNICATIONS 04/2011---2013

Responsible for scheduling service orders for underground utility for company daily

Locate Domestic and Industrial service orders

Liaison between customers/home owner and the installation companies (Verizon and S&N)

F.I.T Solutions (2010-2012)

IT Compliance Analyst, Richmond, Virginia

Developed, reviewed and updated Information Security System Policies, System Security Plans and Security baseline in accordance with NIST, FISMA, and OMB App.

Established schedules and deadlines for assessment activities.

Prepared and submitted Security Assessment Plan (SAP) to CISO for approval.

Conducted Security Assessment using NIST 800-53A

Developed and conducted Contingency Plan and Test

Developed and updated system security plan (SSP), plan of action and milestone (POA&M).

Continuous monitoring and assessment for compliance.

Managed vulnerabilities using Retina, Nessus and MBSA vulnerability scanners to detect potential risks on a single and multiple assets across the enterprise network.

EDUCATION

EDUCATION QUALIFICATIONS

Bachelor of Science ISC (Cyber Security) ITT-Tech, Springfield VA 2016

Associate Degree Computer Network Systems ITT-Tech, Springfield VA; 2011

Bachelor of Education Degree Education, Sociology, Economics University of Cape Coast, Ghana; 1998

Continuing Education Management Trainee Courses Lexington, KY; 1999-2000

KEY SKILLS

Proficient with all concepts, terminologies, methodologies, analytical tools, related to software, hardware and networking applications.

Outstanding logical thinking abilities along with sound interpretational skills.

Excellent problem solving abilities that aide in analyzing problems, finding root cause, researching alternatives and finding satisfactory solutions

Brilliant communication, leadership and coordination skills

Ability to work efficiently as an individual and as a team player

Member of National Technical Honors Society.

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