Andre McMurray

Capitol Heights, MD *****

ad0gxs@r.postjobfree.com

Summary

Seeking a position as a Quality Assurance Tester. Systematized and detailed Software Tester with 7+ years of support in application, software quality, and performance through improved quality testing. Proficient in software development processes and possesses professional-level competency in QA methodologies. Adept in designing and executing detailed, comprehensive, and well-structured test cases according to business requirements. Skilled in documenting and reporting defects and maintaining test plans. Strong ability to collaborate with cross-functional teams and contribute to the Agile Scrum development process. Excited to land a new role where I can continue to use and advance my current skillset.

Relevant Skills

●Knowledge and familiar with Jira Test Case management and Zephyr testing platform.

●Experienced in testing Web and Mobile applications.

●Monitor network and program performance to ensure efficient and problem-free operations.

●Knowledge of Agile software testing methodology.

●Participated in Agile software testing environment.

●Knowledge of the SDLC / Knowledge of the STLC.

●Excellent communication and listening skills. Always eager to learn new job related skills.

●Knowledge of generating test data and performing functional testing.

●Wrote and executed positive and negative test cases.

●Knowledge of SQL and basic GET queries.

●Skilled in analyzing complex data and information to identify trends and opportunities for efficiency.

●Performed UI, Black-Box, Functional, Smoke and Regression testing.

●Experienced with CTS and RFS ticketing systems.

●Experienced with NetAnalyst and TBERD GUI test management tools.

●Self-motivated, versatile, organized, and responsible team player.

●Tested across multiple browsers such as Chrome, Edge, IE, Firefox, Safari

●Drove defect resolution with the product and development teams for issues impacting integration and end-to-end testing.

Employment History

Diversociete, Atlanta, GA

June, 2023 – Present / Contract

Quality Assurance Tester

Responsible for testing Web and Mobile applications, created User Stories, created test cases based on user stories. Responsible for creating defect reports. Attended daily SCRUM meetings to provide updates, receive new data and provide future plans in the testing phase/process. Reviewed Business Requirement Documents to aid in creating test cases. Performed cross-browser testing via BrowserStack.

Whaley Food Service, Springfield, VA

September, 2022 – June, 2023

Refrigeration Technician 1

Responsible for performing preventative maintenance, analyzing, troubleshooting and repair on restaurant and commercial kitchen cooking and refrigeration equipment, assisted senior technicians in the repair of restaurant ovens, ice machines, walk-in freezers, walk-in coolers and cooking equipment, assisted senior technicians in the repair of restaurant plumbing issues. Assisted with the installation of restaurant equipment and accessories.

EMR Services, Beltsville, MD

April, 2021 – September, 2022

PM Technician

Responsible for performing preventative maintenance services for restaurant and commercial kitchen refrigeration and cooking equipment. Performed troubleshooting, diagnosis on walk-in coolers/freezers and reach-in coolers, freezers and ice machines. Inspected/changed water filters and cartridges servicing steamers and ice machines. Assisted Senior Technicians with installing rooftop and walk-in refrigeration application condensers, combi ovens and ice machines. Replaced failed parts on multiple pieces of cooking and refrigeration equipment.

CroppMetcalffe, Fairfax, VA

April, 2020 – April, 2021

Maintenance Technician

Responsible for performing maintenance and repair on residential HVAC systems. Removed and replaced HVAC failed components, performed diagnosis on furnace and condenser units, installed thermostats. Performed condenser coil cleanings and removed and replaced multiple indoor filter types. Replaced electrical components on split HVAC systems.

Whaley Food Service, Springfield, VA

August, 2019 – April, 2020

Commercial Refrigeration/HVAC Trainee

Responsible for performing preventative maintenance on restaurant HVAC systems, assisted senior technicians in the repair of restaurant ovens, ice machines, walk-in freezers, walk-in coolers and cooking equipment, assisted senior technicians in the repair of restaurant plumbing issues. Assisted with the installation of restaurant equipment and accessories.

ARS Heating and Cooling, Norcross, GA

May, 2019 – July, 2019

HVAC Service Technician

Responsible for troubleshooting and preventative maintenance on residential heating and cooling systems. Pulled air handler blower motors for cleaning and replacement, replacement of multiple heating and cooling systems, motors, parts and electrical components. Checked refrigerant levels on residential AC systems, added refrigerant to AC systems that were low on charge, performed electronic and bubble leak testing. Inspected/changed air filters, performed condenser coil cleanings, inspected/performed evap. Coil cleanings.

Fif Fifth Group Restaurants, Atlanta, GA

July, 2018 – May, 2019

Maintenance Assistant

Responsible for performing preventative maintenance on all restaurant HVAC systems, repairing of all restaurant furniture, assisted senior technicians in the repair of restaurant ovens, ice machines and cooking equipment, assisted senior technicians in the repair of restaurant plumbing issues. Installed restaurant equipment and accessories.

United Air Temp, Norcross, GA

January, 2018 – June, 2018

HVAC Technician

Responsible for troubleshooting and preventative maintenance on residential heating and cooling systems. Pulled air handler blower motors for cleaning and replacement, replacement of multiple heating and cooling system motors, parts and electrical components.

AT&T Mobility, Atlanta, GA

November, 2009 – January, 2018

Sr. Network Control Analyst

Worked with a team of 15 members where we were responsible for the coordination and routing of 15 -25 trouble tickets via CTS/Remedy ticketing system. Performed functional testing on CTS ticketing software to ensure updates were defect free. Responsible for the testing and troubleshooting of T1 circuit and connection to AT&T cell site towers throughout the United States. Verified, entered and updated cross connects in the Titan 5500, Alcatel 1631 and 1671 DACS. Verified cell sites via the Ericsson UMTS/GSM, Lucent UMTS, Nokia GSM, and Siemens GSM site verification tools. Verified Ethernet circuit connectivity and settings via ALU 7750, Cisco 2900 series SIAD/router, eMUX and ALU SIAD/router devices by logging into multiple SIAD/routers and pinging back to our MSN data switch. Verified basic settings and checked for port errors and discrepancies in the Cisco SIAD on site. Troubleshoot VLAN/EVC with LEC and carriers to resolve Ethernet circuit troubles. Responsible for the handling and troubleshooting of chronic cell site issues throughout the Unites States, responsible for restoring Ethernet backhaul circuits back to service for cell site in outage conditions.

Paetec Communications

December, 2004- November, 2009

Charlotte, North Carolina

Tier 1 NOC Analyst

Responsible for performing switch surveillance on assigned 5ESS switches in the company footprint, Utilize 5ESS TLWS to view and perform line translations and diagnostics test, worked with LECs to resolve customer line and trunk issues for customers, Performed testing on DS1 circuits as a Tier 1 Technician via Netanalyst, REACT and T-Berd test sets. Pulled PM data from 5500 and 1631 DACS systems. Provided technical support and customer support for national telecommunications accounts and worked 10 – 25 trouble tickets using M-6 ticketing system. Performed trace route and PING function for data circuits. Verified interfaces in Cisco 2600 series routers throughout the company footprint. Verified and cleared error counts on serial interfaces in the 2600 series router. Logged into Adtran 600, 608 and 624 channel banks to check status of POTS lines and performed channel bank configurations. Performed and analyzed SS7 call trap/traces via 5ESS and Genband switches to determine causes of call failures. Assisted customer PBX technicians in resolving on site PBX troubles by running diagnostics programs via 5ess and Genband switching equipment.

Education

Interactive College of Technology College, HVAC Certification (March 2019)

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