| Resume alert | Resumes 1 - 10 of 952 |
Technical Support Client Services
Cranford, NJ, 07016
... Helpdesk Analyst Bristol Myers Squibb, Skillman, NJ Assisted the Bristol Myers Corporate Help Desk in support of its global operations to its employees by assigning trouble tickets via Remedy to appropriate response personnel Executed LDAP ... - Jun 07
... Helpdesk Analyst Bristol Myers Squibb, Skillman, NJ Assisted the Bristol Myers Corporate Help Desk in support of its global operations to its employees by assigning trouble tickets via Remedy to appropriate response personnel Executed LDAP ... - Jun 07
Desktop Technical Support
Newark, NJ
... Monitored ServiceNow Ticketing queue from first level helpdesk, handled Hardware/Software issues in time efficient following SLA, either customer facing, phone or chat. Provided AV support by setting up and maintaining Audio and Video equipment when ... - Jun 06
... Monitored ServiceNow Ticketing queue from first level helpdesk, handled Hardware/Software issues in time efficient following SLA, either customer facing, phone or chat. Provided AV support by setting up and maintaining Audio and Video equipment when ... - Jun 06
Project Manager Construction
East Orange, NJ
... • Utilize BMC Remedy 8 to track incidents and request helpdesk tickets. Continually monitors queues and addresses tickets in priority order. Adheres to performance metrics. • Responsible for making initial customer contact upon receipt of a ticket ... - Jun 01
... • Utilize BMC Remedy 8 to track incidents and request helpdesk tickets. Continually monitors queues and addresses tickets in priority order. Adheres to performance metrics. • Responsible for making initial customer contact upon receipt of a ticket ... - Jun 01
Desktop Support Specialist
Carteret, NJ
... Handled tickets escalated from the helpdesk team that were more manageable with the access we had with servers and other monitoring software for PC’s, such as Aternity, Kaseya, and BigFIx. Was asked by management to handle all and any issues that ... - May 25
... Handled tickets escalated from the helpdesk team that were more manageable with the access we had with servers and other monitoring software for PC’s, such as Aternity, Kaseya, and BigFIx. Was asked by management to handle all and any issues that ... - May 25
Manager of IT Operations
Hackensack, NJ
... Hackensack, NJ July 2020 – July 2023 National Director of IT Operations: 2021 – 2023 National Manager of IT Operations: 2020 – 2021 • Directed a team of 40 IT professionals to support day to day operations via helpdesk, desktop, and network. • ... - May 23
... Hackensack, NJ July 2020 – July 2023 National Director of IT Operations: 2021 – 2023 National Manager of IT Operations: 2020 – 2021 • Directed a team of 40 IT professionals to support day to day operations via helpdesk, desktop, and network. • ... - May 23
CTO
Queens, NY
... financial company that works with other B2B companies In charge of all technology operations that includes managing the helpdesk/desktop/network/DevOps teams, working closely with other internal teams that include HR/Compliance/Sales/project ... - May 20
... financial company that works with other B2B companies In charge of all technology operations that includes managing the helpdesk/desktop/network/DevOps teams, working closely with other internal teams that include HR/Compliance/Sales/project ... - May 20
Project Management Senior It
Queens, NY
... Worked with helpdesk and network operations staff to determine and resolve issues received by clients. So Good Inc. - New York, NY 10/2006 – 06/2008 Web Designer Initiated operations along side out-sourced techs to complete a flourishing website ... - May 19
... Worked with helpdesk and network operations staff to determine and resolve issues received by clients. So Good Inc. - New York, NY 10/2006 – 06/2008 Web Designer Initiated operations along side out-sourced techs to complete a flourishing website ... - May 19
Network plus certification, knowledge of jamf azure, Active Directory
Bronx, NY, 10467
... ● Utilized Slack, JIRA, WINK, and Helpdesk to create, support, escalate and resolve tickets. ● Participated in SLOD assignment and utilized Capcom, D3+ and Live Schedule to keep an eye on market health as well as monitor performances and identify ... - May 19
... ● Utilized Slack, JIRA, WINK, and Helpdesk to create, support, escalate and resolve tickets. ● Participated in SLOD assignment and utilized Capcom, D3+ and Live Schedule to keep an eye on market health as well as monitor performances and identify ... - May 19
Active Directory Mechanical Engineering
Queens, NY
... Address all Citrix issues escalated up from the helpdesk. Tweak the Registry to make incompatible applications work in the Citrix environment. Use Filemon and Regmon to track down application issues as it relates to Citrix.. Created intranet sites ... - May 18
... Address all Citrix issues escalated up from the helpdesk. Tweak the Registry to make incompatible applications work in the Citrix environment. Use Filemon and Regmon to track down application issues as it relates to Citrix.. Created intranet sites ... - May 18
Customer Support Service Delivery
Staten Island, NY
... contracts Prepared preventive maintenance schedules for existing AMC customers and ensured their completion with the help of Helpdesk staff and co-colleagues Extended technical support for Canon Printers like IR2002, IR2002N, IR2202N, Canon Color ... - May 10
... contracts Prepared preventive maintenance schedules for existing AMC customers and ensured their completion with the help of Helpdesk staff and co-colleagues Extended technical support for Canon Printers like IR2002, IR2002N, IR2202N, Canon Color ... - May 10