Project Management Senior It
Resume:
Chima Houston
Jackson Heights, New York 11372
• Mobile: 347-***-**** • ad5s5j@r.postjobfree.com OBJECTIVE
To obtain an analytical role where I can leverage my extensive knowledge of computer IT operations and management and troubleshooting skills while maintaining the highest levels of client satisfaction. SUMMARY
Background includes more than twenty years of experience in project management, installation, break fix, upgrading, troubleshooting, Level III support, and upkeep of LAN’s/WAN’s combined with earlier sales services industry experience. Track record of rapid promotion with each employer due to performance, work ethic, multi-tasking ability, and team morale-building skills. SKILLS
Red Hat Linux 8 and 9 +, SUN Solaris 8 OS + Hardware, Shiva, Citrix WinFrame Remote Access, Microsoft Microsoft / IBM DOS – all versions, HP JetAdmin and Printers, Lotus (Notes, Smart Suite, and cc: Mail R6) Installed pre –configured disk images – using Norton/Symantec Ghost, Novell Netware 3.12 administrator, Token-Ring and Ethernet switched network, Supported 500 - 1000+ user environment. Currently attending CCNA training. IP Subnetting / Routing, RIP v1 and 2, IGRP / EIGRP, OSPF EXPERIENCE
PLS Financial Inc. 1/2017 – 8/2023
Senior IT Field Technician
Provides preventative and corrective field technical service to all store IT hardware, software, network and process equipment on site at client locations. Responsible for Providing end users-Executive support duties. Directs, coordinates, and assists with scheduled and unscheduled equipment repairs and maintenance. Demonstrates proficiency in accurately and efficiently and repairing IT problems on multiple platforms of OS’s and software. Possesses a strong knowledge of IT Hardware and OS technologies as well as comprehensive diagnostic and analytical skills. User profile management over XenApp server and active directory. Adapt to having call-out project responsibilities and responds to emergency maintenance calls. Responsible for submitting accurate Service Desk tickets and other necessary paperwork. Support for all laptops, desktops, servers, and printing/imaging solutions. Software support including core operating systems. Imaging and reimaging machines for visiting and new hire employees. Desktop assistance and troubleshooting for windows 10/11. Morgan Stanley 1/2016 – 1/2017
Senior IT Support Specialist
Daily Deskside / Desktop Support for end users including, Installation and Maintenance of PC’s and associated software. Provide support to the end users relating to hardware and software, computer applications, LAN components and peripherals. Carry out on-site analysis, identification and resolution of difficult desktop problems for end users. Supervise compliant ticketing system and allow timely resolution of all work orders interrelated hardware and software. Recommend and apply solutions including remote assistance repair for remote users. Desktop/laptop imaging(SCCM). Peak Systems Inc. - New York, NY 10/2011 – 06/2015 Regional / Pilot Phase Technical Service Lead DELL & AT&T Responsible for new store deployments, escalations and issue management concerning all aspects of digital signage hardware deployment and (POS) Point of Sale equipment within AT&T core and authorized dealer / retail locations. Handled break / fix tech level III support tickets. Performed document reviews and amendments. Break fix team web training and Q&A. Schedule weekly conference calls to ensure that our team were abreast of all current arising issues, changes to itinerary and think tank. Piloted the first design and setup of AT&T’s “Store of The Future” in ATL, NY, and PA. Assisted in the implementation of Office365, importing users and handling the next day support calls. Recognized as the company’s “A – Team” and was responsible for training the lower level technicians in our methods of deployment, installation, troubleshooting and work ethics. Dell Incorporated - Fairfield, NJ 12/2008 – 08/2011 Senior Field Technical Services Manager
Single-handedly was responsible for on-site installation, implementation, maintenance, troubleshooting and repair of company and multi-vendor systems solutions which did include hardware, software and networking products as well as operating systems. Served as company liaison with customer on administrative and technical matters. Interpreted customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. Ensured customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. Account administration and management including, resetting passwords, granting right and privileges, creating OU’s for department managers, as well as Cisco ISR router configuration, such as designating router blocks to the VLAN and general upkeep. Peak Systems Inc. - New York, NY 07/2008 – 12/2008 Level III Desktop Support Technician
Have had the privilege to provide Level III support for clients such as: Citigroup, Smith Barney, AXA Financial, McGraw Hill, Scholastic, Ann Taylor, etc. Assisted staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Interacted with numerous computer platforms in a multi-layered client server environment. Performs advanced troubleshooting techniques to address complex technical issues. Ensured desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, e-mail servers, conferencing systems, application servers, and administrative systems. Worked with helpdesk and network operations staff to determine and resolve issues received by clients.
So Good Inc. - New York, NY 10/2006 – 06/2008
Web Designer
Initiated operations along side out-sourced techs to complete a flourishing website that incorporated all of the material that they stocked with a new innovative way of marketing ribbon. Designed graphics & logos that were implemented on the site. Held tutorials for 6 employees to learn exactly what the site consisted of and how they can benefit from using it. Created a plan to integrate our vast inventory of ribbons, material, and accessories into an easily manageable excel spreadsheet. I also assisted with client sales, particularly overseas.
TTI of NY Inc. - New York, NY 02/2004 – 09/2006
Build & Deployment Technician
Worked as a level II Tech within the corporate IT department with responsibility for managing internal network infrastructure supporting hundreds of users. Technologies included Windows 98/NT4/2000/XP, SQL 2000, and MS Exchange. Provided system administration and helpdesk support which includes software and hardware installations, maintenance, upgrades, troubleshooting, user account administration, and support under stringent deadlines in a fast-paced environment. Built workstations and servers; configured laptops; and troubleshot VPN, dial-up, and WAN access issues. Served as Technical Lead on major projects, including rollover from Windows 2000 to XP. EDUCATION
Katharine Gibbs School - New York, NY 06/1998 – 12/2000 Associate’s Degree in Computer Networking Operations / Specialized Technology CERTIFICATION
Certification by CompTIA+ (2024)
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