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Boston, MA
... Page 5 of 5 WorldVision Sri Lanka, Sri Lanka National IT Coordinator (2007–2008) IT Helpdesk Coordinator – Lanka Tsunami Response Team (2005–2007) IT Helpdesk Engineer (2002–2005) • Managed IT operations, including network installations, ...
- Aug 04
Boston, MA
... Diagnosed and resolved diverse hardware/software incidents on 200 workstations, cutting unplanned downtime by 30% and keeping helpdesk ticket queues consistently under SLA targets Monitored traffic, troubleshot bottlenecks, & implemented firmware ...
- Jul 21
Malden, MA
... Client: NYU Langone Medical Center & Covidien (2012 – 2014) - Designed and delivered HR Helpdesk platforms with ERMS workflows, integrations, and service request automation. Senior Project Leader / Solution Architect Oracle Corporation 2005 – 2012 - ...
- Jul 17
Waltham, MA
... Wellesley College, Wellesley, MA January 2023 - May 2023 IT Helpdesk Support(Contract) ●Monitored, managed assets, and resolved tickets using Salesforce to provide prompt technical support to end-users. ●Deployed security upgrade BitLocker within ...
- Jul 13
Weymouth, MA
... Desktop Support Technician Voya Financial • Braintree, MA 02/2017 - 02/2018 • Field incoming helpdesk requests from end users via telephone, email, face to face and service now ticket work orders in a courteous manner. • Record, track, and document ...
- Jul 10
Wakefield, MA, 01880
... Prep • Staff task assignments and measurements Directly Responsible for • Overseeing the day-to-day operations of the IT Helpdesk group • Managing the Audiovisual network and staff • Working independently on assigned projects and initiatives • ...
- Jul 03
Boston, MA
... Technical Skills : Responsibilities included working as helpdesk and Desktop support Specialists Helping user’s onsite and remotely Using tools like Service now to support Dell and HP and IBM products Answer calls and provide the highest level of ...
- Jun 30
Inman Square, MA, 02139
... ●Applications/Concepts ●PC Hardware and Software ●Windows Operating Systems ●Cisco Networking ●Helpdesk Techniques Business Communication Computer Technician Certificate 2009 - 2011 CETEH Honduras C.A RELATED EXPERIENCE Network Technician Mass ...
- Jun 28
Boston, MA, 02129
BJAR ORAMARI IT Coordinator Technical Support Analyst IT Helpdesk Analyst P: 617-***-**** *******.****@*****.*** linkedin.com/in/bjaroramari Authorized to work in the USA for any employer. (Permanent Resident) PROFESSIONAL SUMMARY Hands-on IT ...
- Jun 21
Wakefield, MA
... Work with customer to document/maintain/update all processes and procedures for all helpdesk tickets. Approve new work requests. Configure and deploy PC’s. Train new Technician’s. Liaison with vendor for warranty repairs and services on printers, PC ...
- Jun 06