Program Director Enterprise Applications

Shanti Chilukuri

Boston, MA ***** 781-***-**** **********@*****.*** LinkedIn: ShantiChilukuri CAREER SUMMARY

Strategic IT Transformation Leader and Program Director with 15+ years of experience architecting and executing enterprise-scale innovation initiatives across Oracle Cloud, SAP, and AI-powered platforms. Proven ability to define and lead AI and digital roadmaps, drive value realization, and embed intelligent solutions across business functions. Adept at leading cross- functional teams, influencing senior stakeholders, and fostering collaboration in fast-paced, regulated, and complex environments. Passionate about translating business strategy into operational impact through data-driven innovation and enterprise enablement. CORE COMPETENCIES

• AI Strategy & Enablement

• Enterprise Transformation & Roadmapping

• Value Realization & Business Case Development

• Digital Process Automation (RPA, OCR, NLP)

• Agile & Scaled Program Leadership

• Cross-functional Team Development

• Organizational Change Management

• API & Integration Architecture (MuleSoft, OIC)

• Governance & Regulatory Compliance (SOX, GxP)

• Strategic Partnerships & Vendor Management

SELECTED ACHIEVEMENTS

• Led a multi-year Oracle Fusion transformation at UniFirst, delivering AI-enabled automation, supply chain optimization, and scalable integration via MuleSoft CloudHub 2.0.

• Launched enterprise-wide UAT strategy at Hologic using ServiceNow, aligning 3,500 scripts with Oracle user stories and regulatory standards (SOX, GxP).

• Delivered AI-powered customer experience automation, integrating real-time CSAT feedback loops to reduce response times by 60%.

• Enabled omnichannel service delivery models at Hologic through a case management transformation and customer data governance.

• Redesigned Order-to-Cash processes at Corning, improving speed and accuracy across capital orders and driving measurable revenue growth.

PROFESSIONAL EXPERIENCE

Director / IT Program Manager / Enterprise Solution Architect Shanti Consulting Services Inc. Boston, MA 2012 – Present Client: UniFirst – ERP & AI Enablement (2023 – 2025)

- Delivered Oracle Cloud Fusion roadmap and platform integrations supporting planning optimization, inventory management, and finance operations.

- Launched MuleSoft CloudHub 2.0 enterprise platform; embedded AI feedback loops into CX workflows for real-time service automation.

- Led cross-functional teams in a matrixed environment, driving timeline alignment, architecture definition, and scalable test automation.

Client: Hologic – Global ERP Upgrade & CX Transformation (2020 – 2023)

- Directed $10M Oracle ERP program focused on business continuity, subscription billing, and revenue recognition; ensured compliance with GxP and SOX.

- Built and executed a scalable UAT library with 3,500+ test scripts across global business units; aligned with audit and controls teams (E&Y).

- Enabled omnichannel customer engagement through feasibility analysis and implementation of case management and customer 360 initiatives.

Client: Corning Inc. – Order to Cash Modernization & M&A Integration (2014 – 2020)

- Led re-launch of OTC process, improving adoption and reducing capital order cycle times; drove efficiency gains across BOM, order, logistics, and finance.

- Managed Fieldglass implementation and integration with SAP and PeopleSoft; led enterprise- wide merger integration initiatives.

- Oversaw global phased EDI rollout post-acquisition, supporting five business units and delivery teams across North America, EMEA, and Japan.

Client: NYU Langone Medical Center & Covidien (2012 – 2014)

- Designed and delivered HR Helpdesk platforms with ERMS workflows, integrations, and service request automation.

Senior Project Leader / Solution Architect

Oracle Corporation 2005 – 2012

- Delivered Oracle CRM, HCM, and FSCM implementations across public sector, healthcare, and manufacturing verticals.

- Collaborated with Oracle Cloud CRM product team on CPQ beta initiatives and omnichannel support experiences.

EDUCATION

• M.S., Engineering Management, Tufts University Gordon Institute, Medford, MA

• B.S., Mathematics & Information Systems, Osmania University, India

• MIT Professional Education – Tackling the Challenges of Big Data CERTIFICATIONS

• Oracle Cloud Infrastructure 2025 Generative AI Professional

• PMP – Project Management Institute

• Agile Hybrid Project Pro – Project Management Institute

• Salesforce Certified (5x)

TECHNOLOGIES & PLATFORMS

• ERP & Cloud: Oracle Cloud Fusion (FSCM, CRM, HCM), SAP S/4HANA, Salesforce

• AI & Automation: OCR, NLP, RPA, Generative AI, Power BI

• Integration & DevOps: MuleSoft, Oracle Integration Cloud (OIC), Azure DevOps

• Tools & Methods: Agile, DevOps, ServiceNow, Data Governance, API Management

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