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Dublin, OH
... • Creating and updating Remedy/ServiceNow tickets for change and incident management to document monitoring and recovery steps. • Capturing incident follow-ups and completing formal post implementation reviews. • Escalating and communicating the ...
- 2019 Feb 26
Columbus, OH
... Continued to troubleshoot operations concerns within the spa and set structured plans and timelines to remedy these problems. Maintained a staff of 20+ employees, setting goals, and managed day to day operations. MASSAGE ENVY SPA CLINIC ...
- 2019 Feb 15
Hilliard, OH
... for MS-CRM application • Responsible for maintenance and support of SQL Server databases for MES, BPC, BizTalk, and BMC-Remedy, and various other applications • Managed user access/permissions on the SQL Server instance and/or databases • Managed ...
- 2019 Feb 05
Columbus, OH
... •Incident Management, Change Management using Remedy •Weekly/Monthly Maintenance tasks like Patching, installing Service Packs •Database related issues like T-log full, Disk full, DB Suspect state, recovering corrupt databases, point in time ...
- 2019 Jan 30
Columbus, OH
... Rational Requisite Pro, LucidChart, Draw.io Databases : MS Access 2003/2007, Microsoft SQL Server Software Tools : JIRA, BM Remedy, SysAid, Issue Tracker, Confluence, Blueprint Testing Tools : SOAP UI, Postman, Version One, HP Quality Center, Load ...
- 2019 Jan 21
Columbus, OH
... Applications: Crystal Reports, MS Office 2000, Jenkins, TradeSphere Testing tools: Silk Test, Silk Radar, Test Track, Starts, Remedy, Mercury Quality Center, Toad, QTP, UFT, Quality Center, Rally, SnagIt, Snipping Tool Operating System: Microsoft ...
- 2018 Sep 30
Dublin, OH
... We used Remedy ticketing system to allow support for customers orders to make sure those orders are entered and fulfilled properly. Tickets are created and transferred to CenturyLink's IT department via Remedy to help with correction of orders with ...
- 2018 Jun 28
Columbus, OH
... Environment: Cucumber BDD, Ruby, Watir, HP ALM 12(Quality Center), Oracle 12G, Salesforce, Siebel, Web services, SOAP UI, UNIX, SQL, Windows 7, Jenkins, Docker, GitHub West Coast Consulting, CA Nov 2012 – Apr 2017 During my tenure here, it was a ...
- 2018 Jun 26
Columbus, OH
... (MS) Suite: Word/Excel- PowerPoint/IE 11 -Outlook 2013 - Visio 2013 - SharePoint 2010 –- CA Unicenter – Zendesk –- SAP ECC 6.0 Remedy - Lotus Notes 7.0 – Snagit - RWD uPerform 4.0 – QlikView – Chrome – Mozilla - IBM Suite: Rational Requisite Pro – ...
- 2018 May 20
Columbus, OH
... of various network and hardware/software operations management activities Resolves complex assigned trouble tickets using Remedy within the established time frames while providing quality customer service, Supporting Tuttle Store, Tuttle Kiosk and ...
- 2018 Apr 03