Software Technician

Jeff Zaleha

Tier * PC Services Technical Support Services Specialist - ATOS and NSCGlobal at Ashland Inc

Columbus, OH 43229 *******@*****.*** 614-***-****

Authorized to work in the US for any employer

Work Experience

Tier 3 PC Services Technical Support Services Specialist

ATOS and NSCGlobal at Ashland Inc - Dublin, CA July 2017 to Present

Provided Tier 3 support for Laptop and Desktop computer users within Ashland Inc.. The support provided is face to face in a designated room called the Pit Stop, using the Service Now ticketing system. Support can also be provided at the users desktop when necessary. Issues are related to both hardware and software issues of any type. Also participating in a refresh (about One thousand machines) project of Lenovo Laptops and Desktops. Out of warranty T430's, T440p;s and X230's. Laptops are being replaced with X1 Carbons both fourth and fifth generations. The goal of the refresh is to allow for higher security by loading BitLocker software to create a secure pin number upon login. The goal of this support is to provide the best customer service in the quickest and most professional manner.

Prebill Auditor

Apex Systems Inc. at CenturyLink Inc

April 2017 to July 2017

Audining billing orders for correct pricing from negotiated contracts. Informimg the billing orderers of any errors created in the billing process.

Dispatcher

The Judge Group at Affiliated Resources Group

March 2017 to April 2017

Distributed tickets to three technicians using the Connect Wise ticketing system. Closed resolved tickets in the same ststem.

Help Desk Technician

Apex Systems Inc. at CenturyLink Inc

July 2016 to February 2017

Now working on a project for CenturyLink to facilitate the processing of purchase orders for their customers. We used Remedy ticketing system to allow support for customers orders to make sure those orders are entered and fulfilled properly. Tickets are created and transferred to CenturyLink's IT department via Remedy to help with correction of orders with errors.

Windows XP to Windows 7 Technician

Insight Global at Express Scripts

January 2015 to March 2016

ReImaged Lenovo M71 and M83 desktops from Win XP to Win 7 using SCCM 2012. Performed cable management. Loaded favorites file in the public desktop with all updated software needed for use in Windows 7. Used Configuration Manager to load software unique to Express Scripts, Ran gpupdate from the command line. Configured and deployed Wyse VDI terminals. Processed decommissioned machines for return to salvage.

Regional Deployment Installer I

Tolt Solutions Inc

June 2015 to December 2015

Deployed various POS equipment and networking equipment at Kroger and Kroger Marketplace stores throughout Ohio, West Virgina, Kentucky and Michigan. Installed and deinstalled IBM POS equipment, Ingenico Pin Pads and receipt printers. Replaced Lenovo thin clients at Kroger pharmacies. Maintained Kroger portable registers by making sure they had wireless connectivity.

Contractor

H L Yoh at Sprint

April 2015 to June 2015

Desktop Client Support I

Provided Desk top support for Sprint employees at the Columbus, Ohio Sprint office. This includes supporting and trouble shooting Windows 7 Professional as well as Microsoft Office 2013 software. The ticketing software Sprint uses is a custom version of HP Service Now. Also configuring and distributing new Toshiba R930 and Toshiba Tecra Laptops to new employees. I am also supporting Sprint POS Hardware and Software at their retail stores across using remote software called Dameware. I am also participating in a project for the install of Sprint POS equipment in various Radio Shack stores in the Columbus, Ohio area

Contractor

Longview Systems at Agrium Inc December 2014 to January 2015

Worked on a project to migrate Dell 7010 Desktops and various Dell Laptops from Windows XP to Windows 7 Professional. Some of the machines were re imaged and some were replaced. The re images were completed with Kodiak version 2.1 software. Data was saved from the previous XP software (Desktop, Favorites, My Documents files) and transferred to Windows 7 after the re image or replacement. Outlook files were configured as well (NK2, proof, and Signatures files) were placed in App Data, roaming file. Some users files were backed up with Symantec Ghost as a precautionary measure.

Contractor

Insight at J P Morgan Chase

October 2014 to November 2014

Provided Tier II help desk support for technicians at JPMC branches across the country. I supported the installation of Cash Recyclers at the branches by pushing new firmware to those machines and validating that the installation was correct. Also, any HP workstations that needed uninstalled or moved to another location in the branch were supported. Teller workstations that were moved in the branch to other areas were re imaged to platform configurations. Instant Issue devices (Credit Card printers) were setup and configured at the branches as well. I also participated in support of an upgrade of ATM workstations from Windows XP to Windows 7.

Technician for Network Data Systems

different schools June 2014 to July 2014

Consolidated and replaced different models of Cisco Switches (Models 4507 and 2950 48 and 24 port switches, 3560G 24 port switch) for new models of HP switches (5412 chassis based switch,

2920 48 port switch) in closets at different schools within the Reynoldsburg School District. Also, Decommissioned Nortel and Avaya (4524GT 24 port switch) and Aruba (S3500 24 port switch) wireless into the new HP switches for both VoIP and wireless. Removed and consolidated extra fiber optic cabling. Made sure cable management in the closets was as neat as possible.

Windows 7 Migrations Specialist

Randstad at Emerson Network Power Inc

March 2014 to May 2014

Participated in the upgrade of 1000 PC's from Windows XP to Windows 7. The PC's upgraded were for Customer Engineers who used Panasonic CF-19's that were re imaged. Some of the CF-19's were decommissioned and replaced with Panasonic CF-53's. All the Panasonic PC's were imaged to Windows

7 using boot able thumb drives. The names of the PC's were changed using Active Directory following Emerson's naming standards. Each Customer Engineer was made an administrator to allow them to use the software required for their jobs. Software was loaded through a custom IT Batch program and through LAN Desk deployment software. Software deployed was Symantec Endpoint protection, PowerDB database, CE.mobile.

Analyst, IT Operations

Modis IT at Nationwide One IT

October 2013 to November 2013

Participated in Customer Contact, Survey/Gather information relative to client's current PC, Order equipment as needed, Back-up client data, Deploy/configure new PC and client data Augmented current staff to facilitate the deployment of Windows 7 based computers replacing Windows XP based units. User State Migration tool was used for the deployments. Under moderate supervision, performed moderately complex tasks associated with IT Operations. Tasks include monitoring and operating a computer console and/or online terminals, provisioning and providing first and second tier technical support to end users on moderately complex issues regarding computer operations and networks, installations, setups, error messages, on-line transactions, system status, and downtime procedures, etc. Participates in problem/change management activities to minimize impact of service disruptions on end users.

IT Technician

Tek Systems at the GAP Inc

September 2013 to October 2013

This project was to help with their "Pop-Up" DC's (distribution centers). Gap started receiving a much higher call volume starting October and was getting getting ready for an over flow of orders which required an extra "pop warehouse" to fill those orders. Support was provided for approximately 75 work stations and probably a total of 120 users. Over 70 Motorola wireless terminals were supported as well. On-Site Technical Support was provided for MS Windows 7 workstations, MS Windows Server 2000/2003, Active Directory and Cisco IP network troubleshooting. Supported peripherals such as; Symbol PDTs, Datamax and Zebra label printers, and HP / Xerox laser printers.

Deployment Technician

Insight at J P Morgan Chase

November 2012 to September 2013 for Native Staffing at J P Morgan Chase

Participating in deployments of VDI's and laptops through the Atos project team at JP Morgan Chase facilities in the Columbus, Ohio area. The VDI's deployed and installed are Cisco and Devon thin clients replacing Dell and HP workstation machines. The laptops (Dell, HP, IBM Lenovo) are being re imaged and upgraded from Windows XP to Windows 7. Dell and HP workstations are also being upgraded from XP to Windows 7.

Deployment Technician

Insight at J P Morgan Chase May 2013 to August 2013

for Pomeroy Inc. at American Electric Power Inc.

Deployed and replaced older Dell workstations and laptops with Windows XP OS with all new HP equipment with Windows 7 OS at various AEP power plant facilities. The new machines were imaged using SCCM tools customized to capture and restore images from the old machines to the new ones. Software that did not transfer from the old machines was reloaded manually if necessary. Users of equipment were given support for any questions they had about their new machines, new software, and Windows 7.

March 2009 to November 2012

I have provided both laptop and workstation hardware and software repairs, upgrades for individual users (friends, family, and other individuals). I have also been a care giver to my wife. Her health issues with multiple sclerosis and heart disease have required me to help with home care up to the present.

Lately, I have obtained in home care for her which allows me to pursue full time employment.

Freelance Computer Work

Self Employed - Dublin, OH

2001 to 2012

Contract Positions

Loaded, unloaded and upgraded software for home computer users.

Trouble shooted PC Hardware and software problems using utility software such as The Norton Utilities.

Installed PC Hardware repairs and upgrades such as new hard drives, RAM, and video cards.

Installed and trouble shooted ISP and Browser software as well as Telephone, DSL, and Cable Modems. Have set up basic and wireless computer networks for home PC uses.

Technician

Ohio Valley Cable Services

August 2007 to March 2009

Tested various brands of Cable Modems sent from various vendors of OVCS using Promptlink equipment and software.

The modems were tested for signal to noise ratio, upstream and downstream throughput, and voice and network connections.

Tested a variety of cable box converters for functionality using various diagnostic programs.

Changed or upgraded hard drives for DVR cable converters.

Did repair on various cable converter box motherboards using through hole soldiering to replace capacitors and various components.

Used a BGA machine to replace various chips on circuit boards for cable converters.

Migration Technician

Pomeroy Inc - Granville, OH

July 2007 to August 2007

Deinstalled users IBM laptops and replaced them with Dell desktops or tower models.

Migrated user data from from IBM laptops to the Dell systems.

Installed new systems on the users desktops.

Tutored users on the features of the new Dell machines.

Desktop Support Technician At Morgan Chase

AmerisourceBergen Inc

March 2007 to June 2007

March 26, 2007 to June 13, 2007

Customer Systems Support

Supporting by phone AmerisourceBergen software in retail and hospital pharmacy environments. Software supported is called Echo, allowing pharmacist's to reorder and inventory drugs and other supplies for their pharmacy.

Password resets for access to echo and other AmerisourceBergen assets. Assisting pharmacies in loading and configuring Echo in their computers.

The Computer Merchant Inc. February 16, 2007

Desktop Support Technician At Morgan Chase

Performed Hardware installations, resolve networking issues, replaced disk drives, NIC cards and video cards, installing new systems and load sets.

Installed HP and Dell printers.

Installing/upgrading various standard software packages.

Helped setup basic network TCP/IP addresses for the new machines.

Kelly Services Inc

November 2006 to January 2007

Temporary at McGraw-Hill

Entered invoice information into McGraw-Hill database. Updated invoice information into an Excel spreadsheet.

Inventory Technician

Tek Systems at the GAP Inc - Columbus, OH

October 2005 to October 2006

Contract Position

Inventoried various types of computer and communications equipment at NiSource sites (Columbia Gas) in the Columbus, Ohio area.

The equipment was bar coded and scanned into hand held scanner units, then downloaded into laptops.

The equipment consisted of Dell laptops and desktops, various printers, and radio communications equipment.

Macintosh Service Agent

Teleperformance Inc

September 2006 to September 2006

Provided Mactintosh Computer tech support via incoming telephone calls. Supported both Macintosh hardware and software for warranty and service.

PC Repair Technician

Insourcenow Inc - King of Prussia, PA

August 2006 to September 2006

Contract Position

Repaired or replaced field replaceable unit parts in Dell Computers at various corporate businesses and private homes.

Solved any issues the Customer would have regarding hardware or software problems.

SmartSource Inc. Phoenix, Arizona

Backup POS Technician August 10, 2006 Contract Position

Acted as a fill in Technician for a POS installation at LifeTime Fitness in Dublin, Ohio. Installed a Dell Pos Computer.

Installation Tech

IBM POS - Erlanger, KY

January 2006 to May 2006

Contract Position

Installed new IBM POS computers into cash registers at fifty Kroger locations.

The BIOS of the new computers was reflashed to Kroger's specification.

Reprogrammed front register scanners for proper operation.

Participated in the installation of new IBM register equipment

NCR - Houston, TX

July 2005 to August 2005

Contract Position

Replaced old NCR POS computers at various Meijer and WalMart stores in the Columbus, Ohio area.

Replaced old CRT monitors with new LCD flat panel displays.

Moved PCI dynakey cards to the new machines.

Changed settings on the new machines BIOS.

Updated cabling (both electrical and data) for the new machines.

Financial Services Representative

Nationwide Retirement Solutions - Dublin, OH

December 2000 to July 2001

Received calls from individuals in various retirement state plans (Mutual Funds, 457, and 401k) to request information or make changes to their accounts. Answered e-mail questions from participants using Lotus notes.

Used both IBM AS/400 and Nationwide provided desktop software to enter account information and exchanges for individual retirement plans.

Reset customer passwords and assisted with navigation on various Nationwide websites.

Cellular Phone Entry Analyst

Volt Services Inc - Columbus, OH

September 1999 to November 2000

Contract Position

Created a process using Microsoft Access to enter and send cell phone bills to Bank One employees by connecting their names to their individual cell phones.

Phone numbers in each bill were cross-referenced by using telephone number reverse lookup in web sites such as Infospace.com and the Bank One Monies system.

Once the cell phone number was confirmed, it was entered into a Microsoft Access database along with users name.

Entered telephone invoices into Microsoft Excel and moved them as tab delimited files into the Monies system.

Accountants on Call - Columbus, OH

June 1999 to July 1999

Contract Position

Analyzed and collected information on foreclosed mortgages according to FHA rules for Chase Mortgage.

Contacted attorneys representing Chase Mortgage to gather information about the progress of foreclosure of individual properties.

Entered the foreclosure information into Excel spreadsheets. Created foreclosure loan histories on Chase's IBM 3270 mainframe. Created physical files with all foreclosure information.

Intermediate Clerk

American Electric Power - Columbus, OH

March 1998 to March 1999

Executed back office activities for Energy Trading (natural gas and electricity) at A.E.P.

Telephoned counter parties (other companies that traded energy with AEP) to compare and confirm contract details using the zainet database.

Downloaded daily electricity prices into excel spreadsheets as needed.

Converted zainet report of daily trade activity for download into an Access Database. Updated the fields and quieries in Access to reflect changes in daily trading activity.

Data Entry Tech

CSR Inc. at the Limited - Columbus, OH

1997 to 1997

1997 Contract Position

Entered trucking data for an engineering project at the Limited. Built the data into an excel spreadsheet.

Conversion Tech

Aerotek Inc - Columbus, OH 1997 to 1997

1997 Contract Position

Replaced computer hardware at various REVCO stores to facilitate the conversion of the store to CVS pharmacies.

Swapped hard drives in the front store and pharmacy to convert REVCO formatting to CVS format. Reconfigured and upgraded the connection of the front store computer to the satellite uplink unit in each store.

Upgraded cash registers to accept CVS data.

Connected new monitor and printer to the front store printer. Downloaded CVS pharmacy information to pharmacy server.

Inventory Clerk

RHI Consulting - Columbus, OH

1997 to 1997

1997 Contract Position

Applied bar codes and scanned computer inventory at various Lucent Technology plants in the

Columbus area.

Ran utility software to analyze each computer system for type of processor, amount of RAM, and size of the hard drive.

Discussed the satisfaction level of computer equipment with each user.

Student Tutor

Washington State Community College - Marietta, OH 1996 to 1996

1996

Tutored students in various computer languages offered at W.S.C.C.

Student Internship

Washington State Community College - Marietta, OH 1995 to 1996

Responsible for daily maintenance of computer labs at WSCC. Assisted students with any computer use questions.

Education

Associate in Computer Science

Washington State Community College - Marietta, OH

A.S. in Environmental Quality Control

Zane State College - Zanesville, OH

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