Customer Service Administrative Assistant

KESHAV (Keesh) FULENA

*** - * ***** ***** ****

Brampton, ON L6T 3X6

Phone: 905-***-****, Cell: 647-***-****

E-mail: *******@*****.***

Highlights of Qualification:

. Over 6 years experience as a Bilingual Customer Service Administrator.

. Fully bilingual in English and French (written and spoken).

. Excellent communication, team building and interpersonal skills.

. Self motivated, fast learner, excellent work ethic.

. Very good problem solving and investigative skills.

. Ability to work in a fast paced environment.

. Excellent ability to build rapport with clients.

. Customer focused and detail oriented.

. Very good knowledge and experience with Windows OS, MS Word, MS Excel

and Outlook.

Professional Experience

Senior Bilingual Customer Service Administrator July 2006 -

present

DGN Marketing Services Ltd. (Mississauga, ON)

. Process orders received by phone, e-mail and fax as required.

. Provide assistance to customers in navigating websites to place their

orders and searching for products.

. Primary point of contact for customers on all order related activities

for key accounts.

. Communicate with customers regarding product information, back orders,

stock availability and delivery inquiries.

. Maintain communication with sales, distribution, supply chain

planning, inventory control, and accounts receivable to ensure

customer requirements are met.

. Assemble information, initiate the processing of returns and related

customer inquiries.

. Assess customer issues and recommend appropriate solutions.

. Support customer focused teams and other company initiatives.

. Manage a broad portfolio of key accounts.

. Assist Account Manager in running month end billing reports for

clients.

. Assist IT department by providing recommendations to improve and test

web based order management systems.

. Provide training and assistance to customer service administrators.

. Provide backup support and coverage when necessary.

Research Officer

Capital Asset Management Ltd. (Mauritius) July 2004 - April 2006

. Assist financial analysts in assessing investments and in fund

management.

. Collect data and re-structure with regards to securities, funds,

markets and the economy (local and international).

. Input data in different databases maintained or subscribed by the

company.

. Perform other administrative duties, including publicity campaign and

website updates.

Administrative Assistant

Asian Paints Ltd. (Mauritius) September 2003 to December 2003

. Data entry of customer invoices in company database.

. Verify inbound and outbound customer payments.

. Perform physical count of inventory and reporting.

. Assist clients in person or by phone on product enquiries.

Education

University of London, UK

Bachelor of Science in Mathematics with Operational Research (2003)

University of Cambridge, UK

Higher School Certificate (1999)

University of Cambridge, UK

School Certificate (1997)

Hobbies, Interests and Activities

. Soccer

. Badminton

. Tennis

. Music

. Reading books about self-improvement, spirituality and health

REFERENCES

Available upon request

Contact this candidate