Human Resources Customer Service

S***** Moe Road

Mondovi, WI ***** 715-***-****

*************@****.***

http://www.linkedin.com/in/tinalanderson

Tina Anderson

Objective Dedicated professional with over ten years administrative, human resource, and health care office experience is seeking a challenging position within the health care industry.

Experience 11/10 - Present Sacred Heart Hospital Eau Claire, WI

Payor Credentialing Specialist

• Creating/Updating/Maintaining CAQH profiles.

• Applying for Medicare and/or Medicaid #’s.

• Payor Credentialing & Re-credentialing for hospital medical provider applications.

* Includes MD, PA & NP type providers.

* For multiple major carriers such as Blue Cross, HealthPartners, Medica, Medicare & State plans.

10/08 – 08/11 Sacred Heart & St Josephs Hospitals Eau Claire, WI

Appointment Coordinator/Secretary

• Support Regional Director, Medical Director with administrative items.

• Provide excellent service to injured employees and employers.

• Medical records, billing, appointment coordination.

05/07 – 10/08 FISERV, Inc. Eleva, WI

Technical Support Representative

• Provide excellent service to insurance agents.

• Troubleshoot software issues quickly and efficiently.

• Enthusiastically working as part of a team to provide the best service possible.

09/06 – 07/07 Target Corporation – HQ0510 Brooklyn Park, MN

Sr LOA Specialist

• Provide excellent service to Target team members, answering their leave of absence questions in the Human Resources department.

• Document data accurately and in detail.

01/06 – 09/06 Mary T., Inc. Coon Rapids, MN

Human Resources Coordinator

Achievements:

• Develop procedure books for several key office positions.

• Develop filing system for personnel files.

• Compliance improvement in area of trainings, paperwork, etc.

• Develop On-Call Networking Pool to fill urgent shift openings.

Responsibilities:

• Human Resources: new hires, discipline, training, terms, insurance, payroll.

• Generalist duties: filing, compliance tracking, reception.

• On Call Pool supervision and supervision of 30+ PCA's – includes scheduling homecare staff regular shifts and on-call.

• Trainings - Facilitation and coordination.

10/05 – 12/05 Correctional Medical Services Roseville, MN

Administrative Assistant – temporary position.

• Schedule provider coverage at seven different state correctional facilities.

• Receptionist duties: phones, mail, etc.

• Petty cash reconciliation.

• Expense reports.

• Administrative duties for Regional Manager and Medical Director.

09/03 – 09/05 Family Life Mental Health Center Coon Rapids, MN

Executive Assistant / HR Manager

Achievements:

• Develop procedure books for several key office positions.

• Develop filing system for personnel & credentialing files.

• Worked w/insurance broker to save 10% on health insurance benefits.

Responsibilities:

• Assist Executive Director with letters, memos, meeting minutes, etc.

• Board meeting preparation, mailings, communication.

• HR: new hires, discipline, training, terms, insurance, payroll.

• Credentialing of practitioners with HMO’s.

• Fundraising and grant writing/seeking.

Education Anticipated: December 2011 Globe University Eau Claire, WI

• BA – Healthcare Management.

Completed 173.5 of 180 credits. Current GPA 3.62

1994 Western WI Technical College La Crosse, WI

• Certificate: Office Computer Specialist.

• Graduated with Academic Honors.

Currently pursuing certification through NAMSS as a Certified Providers Credentials Specialist (CPCS).

Skills 50+ wpm Customer Service 10-key Worker Compensation Managed Care

Human Resources FMLA Laws HIPAA Privacy Recruiting/Training Insurance - Health

Implementing/writing procedures Billing/Invoicing/Deposits Team Player

Public Speaking Website editing Excellent Communication Skills Dedicated & Hardworking

Knowledge of over 10+ computer programs such as Word, Excel, PowerPoint, FAMIS, Outlook, Meditech, Softmed.

Contact this candidate