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Customer Service Manager

Memphis, TN, 38141
August 30, 2012

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Dorothy L Simmons **** Cranbury Park Dr. Memphis, TN United States 38141


OBJECTIVE: To work in a challenge and stimulating environment with the opportunity to use my current experience and to enrich my knowledge and enhance my experience. To contribute towards the achievement of organizational objective by applying my professional and educational skills.


Internal Revenue Service, Memphis, TN United States 03/2011 – 06/15/012 Tax Examiner Technician I implemented in analyzing and applying personal business financial data. I performed excellent in reviewing tax returns, applications, and records for completeness and accuracy. Review information from various sources to identify potential non-filers. Contact taxpayers in writing or by telephone for variety of reasons include clarifying assessments made against them. Discuss and explain various tax forms, laws, and policies with taxpayers and their representatives. Calculates the amount of sales, excise, income dealing in confrontational situation and other taxes due to make assessment. Working independently under limited supervision and handling multiple tasks priorities. Database and complied data in order to prepare worksheet, reports or to provide information experience. Knowledge of accounting procedure and system and debt collection by judicial process.

Internal Revenue Service, Memphis, TN United States 03/2008 – 10/2008 Customer Service Representative,

My duties include answering general/tax questions, registration, payment/account changes, and directing media, partner, government inquiries to appropriate responsible parties. Duties include collecting missing information regarding customer registration and account update information via outbound calls to customers. Duties include distributing general correspondence, paper registrations, proof of health coverage documentation, power of attorney (IRS Form 2848), Undeliverable/Return to Sender and Misdirected Mail. Receives customers' requests by telephone or mail, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person. Analyzes transactions, corrects records, and adjusts errors. Searches company records under ZIP code, name, and account number, etc., using CRT, computer printout, or requisition information from factory. Traces status of orders through Expediting Department. Maintains liaison with other departments for order completion. Writes up order, mails catalog, samples, price quotations, and similar data to customer, as required. Has knowledge of product line, prices, delivery time, drop ship items, various marketing Promotional services, and similar data, as required. Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders and gifts not received.

Internal Revenue Service, Memphis, TN United States 01/2001 – 03/2011 Automated Administrative Clerk Performed excellent using word processing software to create,copy,edit,store,retrieve, and print forms, memos, and letters use for the company database or spreadsheet to software to create,enter,reuse,sort or calculate and retrieve data for reports; and use graphics software to provide graphs and charts for reports and presentation, and bookeeping Implement in screening incoming mail to identify any error that may bring the manager attention. Establishes suspended dates as directed by manager to make sure dates are met. Develop in reviewing outgoing correspondence for procedural and grammatical accuracy and conformance with administrative requirements.Performing all the clerical and data processing procedures. Filing incoming and outgoing mail in different status code. Purguring the correspondence in timely manner on a file wall and check the Examiner correspondence to mail and update for analyzing process. Making sure correspondence is file and purgured by date order and social security order.


Excel Warehouse (Prologistic Service) 12/2011thru 2/2012 packing and picking on assembling line on production

FedEx 09/2009 thru 04/2010 Material Handling, working on assembling line by hand unloading, and sorting mail

KM Logistic (Prologistic Service) 10/2009 thru 03/2010 Shipping&Receiving picking and packing and shipping order in timely manner through FedEx, USP and other shipping service. Receiving order and checking the inventory and counting and products for accuracy incoming.

Other Warehouse job since 1997 thru 2012


Strayer University Memphis, TN United States 2010 - Present Bachelor in Criminal Justice, GPA: 2.5 Develop my skills on society and diversity in workplace and school. Gain more experience skills in managing systems security strategy and apply this in my future career. Use my work skills in develop technical knowledge in emerging technologies, computer security, networking administration, data governance and compliance and professional project management

Remington College of Technology Memphis, TN United States 2003 - 2005 Associate in Computer Program, GPA: 2.7 I have Associate Degree in Computer Information System

SKILLS (COMPUTER SKILLS): Microsoft Word, Power Point, Excel, and Word Process (OPERATING SYSTEM): Window XP, Window NT, Windows 2000, Mac OSX, UNIX, and Mac OS8.6 (SOFTWARE APPLICATION): Microsoft Office XP,2000,1997, MS Word, MS Access, MS Excel, Dream Weaver, Power Point, Outlook, Internet Explorer, Turbo Tax, Oracle, Broad Vision, SQL Server, Adobe Illustrator, Microsoft Outlook (Hardware): All Brand Computer, Printers, Fax Machine, Scanner (CERTIFICATION): Associate Degree Computer Information System

(PROFESSIONAL AND COLLEGE SKILLS): Analytical, Interpersonal, Organizational, Leadership, Managements, Technical, Filing, Purguring. Updating Correspondence, Clerical Customer Service, Excellent Math Skill Statistics and Account, Communication, Active Listen, Problem Solving, Creativity, Teamwork, Compute, Multicultural Sensitivity, Work Ethic, Great People, Communicate effectively both Oral and Writing, Will to learn, Flexible, Energetic, Professional, Critical Thinking, Detail Oriented, Reading Comprehension, Motivated, Intro to Criminal Justice, Juvenile Delinquency, Sociology, Business, Auditing, Answer multiple phone line, Diverse Background, Retail, Cashier


Picking, packing, shipping&receiving, RL scanner, sorting, assembling line, QA, inventory control, material handler


I received Clerical Performance Award at IRS 2008, 2010, 2011. Certificate in Tax Examiner Technician for Complete 2011, Customer Service Certificate in 2008, Associate Degree in Computer Information System 2005,

REFERENCE: Upon requested

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