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Strong Customer Service Skills

Location:
134 Third Street, OH, 43912
Salary:
25000.00
Posted:
September 03, 2008

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Resume:

Lisa M. Zavatsky

*** ***** ******

Bridgeport,OH 43912

740-***-****

vt6z9y@r.postjobfree.com

September 3, 2008

RE: Sales / Customer Service

Dear Hiring Manager,

My experience and management skills are surpassed, only by my enthusiasm to effectively meet the challenges before me. I am seeking new and stimulating opportunities within a corporation that offers opportunity for advancement . An organization such as yours that prides itself on empowering its staff would be ideal. The enclosed résumé reflects a dynamic achiever eager to put knowledge and expertise to work in a fast-paced environment where performance affects the bottom line.

As you will discover, I am a highly capable individual with eight years of customer service experience. A style that incorporates motivation through positive feedback and support plus straightforwardness and open communication that build trust and fairness precedes me. Additionally, the following personal characteristics would benefit any employer:

· Strong belief in company loyalty and professional integrity support a superior work ethic

· Logical thinking and ability to determine overall picture aid in making decisions and solving problems

· A strong leadership model and positive attitude motivate others to higher levels of performance

· Ability to effectively delegate and monitor employees and tasks simultaneously increases efficiency

· Follow-up and follow-through ensure positive outcomes

· Readiness to accept change and embrace new ideas illustrates flexibility

· Friendly, personable, yet professional demeanor, enhances peer, employee, and customer relations

You will find me an excellent candidate with whom a personal interview would be beneficial. I will confirm receipt of this correspondence within the week and perhaps set up an appointment to meet with you at your convenience. In the meantime, thank you for your time and consideration.

Sincerely,

Lisa M. Zavatsky

Enclosure: Résumé

Lisa M. Zavatsky

134 Third Street

Bridgeport, OH 43912

740-***-****

vt6z9y@r.postjobfree.com

Objective

To find a stable and reliable position in a well established company. Growth potential within the company is a plus but not a requirement. I have well over 5 years of customer service experience that I am looking to apply to my future employer while gaining and perfecting my skills and/or experience.

Qualifications

Strong customer service skills

Knowledge of product

Ms Word, Excel (most basic computer programs)

Type 40WPM, Data Entry, Filing and General Office.

Sales, Supervision, Management, Scheduling.

Education

Belmont Technical College 1998

Degree, Applied Science-Building Preservation Technology

Belmont - Harrison Joint Vocational School 1980

Certificate, Computer Data Processing

Relevant Experience

04/2008 - 08/2008 Global Contract Services Wheeling, WV

Telephone Sales Representative (TSR)

Out-bound sales calls, business-to-business credit card sales and supplemental insurance.

Customer service in a call center environment.

Met daily, weekly, and monthly sales goals with very little to no errors.

02/2008 - 04/2008 Epixtar Wheeling, WV

Telephone Sales Representative (TSR)

Out-bound sales calls, business to business credit card sales.

Customer service in a call center environment.

Met daily, weekly, and monthly sales goals with very little to no errors.

03/2007 - 02/2008 Burger King St. Clairsville, OH

Assistant Manager

Certified by Serv-Safe.

Arranged and coordinated a work plan for up to nine crewmembers.

Completed daily inventory.

Worked directly the public / customer service.

Balanced all cash drawers and safe at the end of shift

Monitored employees log in times and all breaks and lunches

02/2001 - 12/2005 Robinson Collision Center Wheeling, WV

Receptionist / Assistant

Customer service for the Collision Center.

Assisted existing and new clients with any questions.

Processed credit card and check payments, insurance claims and collection accounts.

Was responsible for all phone and correspondence

09/2000 - 02/2001 Martins Ferry Optometry Martins Ferry, OH

Receptionist / Assistant

Customer service.

Assisted existing and new clients with any questions.

Processed credit card and check payments, insurance claims and collection accounts.

Was responsible for all phone and correspondence

Other Experience

Office Skills

Switchboard Filing Requisitions Travel

Scheduling Faxing Presentations

Computer Skills

Windows 95 Excel Windows XP Word

Other Skills (Construction)

Research Presentations Blacksmithing Stained Glass

Flooring Plaster Public Office Wood

Deco. Finishes Masonry Metals Stone Carving

Paints Wall coverings Finishes Parquetry

Drafting Plumbing Electrical Roofing

Volunteer Experience

Wheeling Amateur Hockey Association (W.A.H.A) Senior Division Commissioner, 1997 - 2000

Wheeling Amateur Hockey Association (W.A.H.A) Board Member, 1999 - 2000

References

Debbie Long well - General Manager/ Burger King

St. Clairsville, OH

Business Number 740-***-****

Harold Clemmons - Robinson Automotive Group

Wheeling, WV

Business Number 304-***-****

Cas Rybkowski - General Manager - Robinson Collision Center

Wheeling, WV

Business Number 304-***-****

Marsha Howard - Supervisor - GCS

Wheeling, WV 26003

Cell Phone 304-***-****

V. Carla Mirch - Personal - Sedgwicks

Providence Village, TX 76227

Home Phone 940-***-****



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