Resume

Rosa Hernandez

***** *.*. **** ******

Miami, Florida 33175

Phone: (305) ***-**** Cell: (305) ***-****

E-Mail: vpeizp@r.postjobfree.com

Qualifications:

Organized with the ability to maintain composure under stress. Highly adaptable and versatile.Reliable, energetic, motivated and a team player.

Experience:

State Farm Insurance Agency. Miami, FL

August 2005 – July 30, 2009, Laid-Off

Receptionist: Responsibilities included the switchboard for 22 incoming lines. Answer the lines in 3 rings or less. Sending messages through e-mail to the proper personnel. Retrieve messages from the voice mail office phone and also the overnight service. Responsible for the office supplies inventory, placing the orders and also all the returns and apply proper credits for the returns of the office merchandise. Filing, including the organizing of the file cabinets. Open new files. Customer service by informing the customers of their due dates amounts for their auto policies and also the homeowners policies. Taking credit card payments by phone for the auto policies. Sending towing letters with customer’s reimbursement checks. Attach customer’s claim numbers to their files. Update the customer’s information. Update the replacement pages for the office manual books. Responsible for all the incoming and outgoing faxes. Log in all the faxes. Incoming and outgoing mail, the postage machine and all the maintenance for all the office equipment.

Future Tech/Bell Microproducts Latin America. Miami. FL

Nov 1993-July 2005

Accounts Receivable: Responsibilities included, cash balance for two registers, daily computer entry of cash reports, check reports, credit memos, bank accounts, process all the customer's payments and process all the invoices for the sales department. Bank wire transfers. Also prepared daily bank deposits and maintained department's files.

Receptionist: Fully responsible for the entire switchboard (Meridian System) including 44 lines for approximately 150 employees. Assisting the Sales Department by sending the Merchandise Inventory Reports daily, via e-mail. Greeting customers and insuring that each one is taken care of promptly.

Puerto Rico Marine Management, Miami FL ( Port Of Miami )

July 1990 – June 1993

Secretary: Responsibilities included the switchboard, mail, customer service, inserted maintenance and repair information into the system for cost analysis. Assisted the documentation clerk. Prepared bills of ladings. Assist all the walk in customers with the delivery of their vehicles to the proper destinations. Entry of all the container’s destinations in detail. Composed various letters for the Executive Staff and also responsible for all the Port Manager’s files.

Education: Miami Senior High School

Florida National College: Phlebotomy Technician

Computer Skills: Microsoft Excel, Microsoft Word, Outlook & Necho

Languages: Spanish