SUMMARY of QUALIFICATIONS

 Ability to quickly learn new processes

 Passion for quality and attention to detail

 Strong work ethic with a positive attitude

 Mechanical attitude and abilities

 Experienced in various training methods

 Capable of training at on-site locations

 Strong organizational skills

 Effectively work from a home office

 Proficient at listening to and working with all levels of customer service personnel

 Extensive travel and training background

 Adaptive at working with a diverse customer base

 Uphold a high level of integrity

 Experienced automotive parts and service professional

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PROFESSIONAL EXPERIENCE

R.S.C. Red Oak, TX 2005 – Present

President

 Provide software training for a national automotive parts distributor

 Implement successful performance targets and process improvements

 Create supporting documentation and reference material

 Recommend solutions to achieve parts and service operating targets

 Follow up with senior level management regarding efficiency goals

KARMAK, Inc. Carlinville, IL 2003 - 2005

Consultant

 Developed software business objective solutions for OEM dealership operations

 Analyzed data and designed process and efficiency improvement plans

 Created and maintained long term relationships with customers

 Interfaced with all levels of dealership management team and service personnel

 Trained new and existing users on proprietary business system software

 Responsible for all travel arrangements

 Documented all activities with reports to home office and clients

CLEARLY PERFECT POOLS Waxahachie, TX 2001 - 2003

Manager

 Arranged work flow processes for sub-contractors

 Managed and trained route technicians

 Worked with customers to resolve past due payment issues

 Diagnosed and repaired pool and equipment problems

ROBERTSON FLEET SERVICE Dallas, TX 1979 - 2001

Vice-President

 Responsible for all operational management of warehouse and branches

 Implemented programs to drive revenue growth

 Worked with vendors to develop sales and training programs

 Assisted in setting direction for company policies and projects

 Responsible for profit margins and pricing strategies

 Adherence to proper accounting practices of coding and entries

 Designed an implemented internal training programs

 Created inventory control and ordering standards

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EDUCATION

MOUNTAIN VIEW COLLEGE DALLAS, TX.

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