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Training Director, Training Manager, Performance Improvement, Trainer

Location:
Ballwin, Missouri, United States
Salary:
Open to negotiate
Posted:
May 27, 2010

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BENEDICT J. DUMONCEAUX

(314) ***-****

tnrh0y@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Designed, developed and lead the creation of national training programs. Experience in Training Management, Stand-up Presentations, Performance Improvement, Instructional Design, Instructional Systems Development, Leadership Assessment, Design and Development, Training Administration, Project Management, Online Training Development. Proficient in Experiential Learning. Certified facilitator/trainer in Achieve Global (formerly Zenger Miller) & Development Dimensions International leadership courses. Experience in the development and implementation of the various organizations' training and development strategic business plans. Experience in creating and managing training standards, expectations and measurements that build employee competencies and an environment of continuous learning. Experience in developing cost effective training options to meet specific business needs of the organization and create a high performance workforce. Experience in ensuring the quality of training through effective needs assessments, course design, qualified instructors, evaluation, training resource materials, and learning reinforcement strategies.

EXPERIENCE

Learning Unlimited Inc. 2008 --- Present

CONSULTANT AND FACILITATOR

Present top quality programs on the latest leadership techniques and tools. Provide consultative services to clients on leadership challenges and practical solutions.

McCarthy Building Company, Inc. 1997 - 2008

SENIOR TRAINING MANAGER

Assess training needs of 1,500 employees within a national company. Design, write and present training programs in a variety of construction business areas for a national construction company where none existed in its 150 year history. Instrumental in establishing the company’s first training department and developmental curriculum. Participated in annual strategic planning sessions of company executives for the advancement of training and performance improvement. Develop strategies in knowledge management with Information Systems specialists. Provided O.D. services and support to five business units. Broker training delivered by internal and external training suppliers.

Curriculum:

leadership negotiating

customer service supervisory skills

presentation skills management development skills

problem solving/decision making conflict management

mechanical, electrical and plumbing job cost accounting

performance appraisals and coaching performance improvement

time management & organizational skills project management

coaching & mentoring quality/process improvement tools

software applications team development and management

Accomplishments:

• Created the company’s first corporate training department.

• Developed first-of-a-kind career programs for field engineers, superintendents, project managers, business development directors, and executives.

• Created company training intranet

• Redesigned and developed company internet

• Developed and presented programs for high potential leaders as part of company’s succession plan.

• Developed on-line training programs for Oracle

Swank Audio Visuals 1993 - 1997

NATIONAL TRAINING DIRECTOR

Determined training needs, designed, wrote, presented and evaluated professional development programs for a 60 year old national company where none existed. Developed a first-of-a-kind performance improvement structure and training curriculum. The company had 80 offices in major cities across the United States. Designed and used experiential learning activities in training programs. Instrumental in assisting the company CEO, president, vice presidents, area and divisional managers think through performance problems and facilitated problem solving teams. Brokered training delivered by internal and external suppliers. Wrote and revised technical equipment guides on audiovisual equipment. Provided Organizational Development support to departments. Directed the activities of one Performance Improvement Manager and six trainers.

Curriculum:

leadership negotiating

superior customer service supervisory skills

presentation skills management development skills

problem solving/decision making conflict management

hiring and interviewing communication skills

performance appraisals and coaching running a small business

time management & organizational skills meeting planning

coaching & mentoring quality/process improvement tools

software applications team development and management

Accomplishments:

• Created the company’s first training department.

• Developed first-of-a-kind career programs for directors, executives and administration staff.

• Developed leadership assessment and training programs.

• Customer service improved by 60%, employee retention increased by 45%.

• Reduction in costs from repeated mistakes was reduced by 50%.

Maritz Communications Company 1990 - 1993

TRAINING MANAGER Assessed organizational and program needs, developed work plans for training and educational programs, developed budgets, coordinated work of design and production staff. Assured the application of effective training principles, evaluated the instructional design, development and delivery of training programs. Managed leadership development and assessment programs. Produced effective solutions and provided leadership to training staff. Assured actions were consistent with goals and objectives of training programs for Fortune 500 clients. Provided O.D. services and project management to internal and external clients. Selected, hired, trained and evaluated professional trainers.

Accomplishments:

• All projects were completed on time and within budget.

INSTRUCTIONAL DESIGNER Designed videos, audio programs, trainer and participant guides for various product and service industries. Conducted needs assessments and job/task analysis. Designed validation, testing and evaluation procedures. Planned and managed instructional design projects.

Curriculum:

leadership negotiating

quality improvement processes and tools supervisory skills

presentation skills management development skills

selling and persuasion skills conflict management

hiring and interviewing professional communication skills

performance appraisals and coaching problem solving

time management & organizational skills meeting planning

coaching & mentoring team development and management

software applications training-the-trainer

decision making

McDonnell Douglas Information Systems Company 1986 - 1990

INSTRUCTIONAL DESIGNER/SENIOR INSTRUCTOR

Instructed and planned the activities between students, instructors and seminar training materials in structured techniques of analysis, development, implementation and evaluation of information systems. Designed quality/process improvement procedures for computer systems. Supervised the selection, training, and scheduling of 20 instructors. These instructors provided consultation services to 400 outside clients of Fortune 500 companies. Designed and presented programs in selling of services and products. Taught customized software application programs.

Accomplishments:

• Redesigned software training curriculum. Increased sales of curriculum by 40%.

• Increased hiring and training of contracted instructor pool which increased consultative sales by 50%.

U.S. Army 1979 - 1986

SENIOR TRAINING MANAGER Coordinated and supervised the administration of training programs for 5000 people. Conducted needs assessments and evaluation of training programs. Developed curriculum, pilot, validation, testing and evaluation procedures. Scheduled training, negotiated contracts with outside vendors, managed budgets and staff members. Facilitated problem-solving teams.

TRAINING & LEARNING STRATEGIST Developed learning strategies using various learning and training methodologies. Prepared objectives, defined content, selected and sequenced activities of training programs for 800 managers, administrators and instructors within a 20-state region. Evaluated the effectiveness of course materials, training programs, participant performance, and instructional methodologies. Developed and taught leadership assessment and development skills, team building, problem solving, time management, experiential learning, management skills, leadership, safety, presentation/public speaking, problem solving/decision making, supervisory skills and software applications.

INSTRUCTOR TRAINING SPECIALIST Trained instructors in presentation and teaching techniques. Instructed managers and supervisors in Leadership, project management, negotiating, team building, persuasion skills, conducting effective meetings, supervision skills, leadership techniques, conflict resolution, communication skills, creative thinking, time management, safety, equipment operation, presentation skills, and performance appraisals. Assessed skills and potential of future leaders. Wrote and revised instructor and participant guides, technical manuals, curriculum, testing and evaluation materials.

EDUCATION

DOCTORAL STUDIES IN ADULT LEARNING AND EDUCATION

University of Missouri

MASTER OF SCIENCE IN SYSTEMS MANAGEMENT

University of Southern California

BACHELOR OF SCIENCE IN PSYCHOLOGY

St. John’s University

PROFESSIONAL DEVELOPMENT TRAINING ATTENDED

Achieve Global (formerly Zenger Miller) Skills Development Trainer Certification, Development Dimensions International Trainer Certification, Creative Training Techniques I & II, Accelerated Learning, AGC Supervisory Training Program Trainer Course, Web-based Instructional Design Workshops, DiSC Trainer Certification, CPLP

SOFTWARE APPLICATIONS

Microsoft Office Professional 2007, Windows NT & WebEx, Oracle, Captivate

OUTSIDE TEACHING

Teach business, leadership and O.D. courses at local colleges and universities at undergraduate and graduate levels.



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