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Customer Service Project

Springboro, OH, 45066
August 14, 2012

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Brian A. Blizzard

Objective Seeking a position where I can utilize my customer service skills and leadership abilities in a technical, customer oriented environment.

Experience 2010–2012 Kettering Health Network Miamisburg, Ohio

Epic Security Analyst

Created, modified Epic user accounts, modified user templates, Provider records, Imported and Exported EMP and SER data between various environments, created/supported Text and Hyperspace Epic accounts. Worked with all other Epic Teams to determine user needs. Have also been trained in the Epic Welcome Kiosk application, Epic Clarity and Epic Cadence.

RSA Remote Token Support. Provisioning and troubleshooting various Remote Token issues. Modified Active Directory accounts for user access for software applications.

2000–2010 Kettering Health Network Kettering, Ohio

Client Server Analyst

Supported many Hospital specific applications including TempusOne (Scheduling), PWS (Physician Web Scheduler) ePremis (Hospital/Professional Billing), RadNet (Radiology), This included all application upgrades on clients and well as servers, testing with Power Users before upgrades and working closely with end-users to assist and troubleshoot daily issues. Created detailed documentation on all applications that I supported in case of my absence.

Trained new analysts on taking over applications.

1996–2000 EDS/Moraine Truck and Bus Moraine, Ohio

Project Leader

Managed the project for timely completion of standardizing of all required Health and Safety placards for the GM Truck and Bus Assembly Plant. This was a result of an OSHA inspection of the plant and the possibility of a $250,000.00 safety fine if all required equipment did not have an accurate placard on it within a six month period. This consisted of directing 3 contract employees on a process I developed using MS Powerpoint rather than AutoCad to produce the placards, and meet the deadline. I was the primary interface with the Engineering staff and the Plant Floor Supervision and gave them weekly updates on the status of the project. This new method worked so well that the Plant Safety Director took the idea to Detroit, MI. to recommend that all GM Assembly Plants in North America create their placards this way. Completed over 2000 placards on time and avoided the possible OSHA fine.

1988–1996 EDS/Delphi Kettering, Ohio

Team Leader

In February 1992, I was named Team Leader for the OA Group at the Delco Chassis Kettering facility. This team was responsible for all PC hardware and software support. Duties included resolving daily technical, business and/or customer issues that arose and leveraging support resources. I was also responsible for the LAN Administration group at the Kettering facility.

Education 1983–1985 RETS Technical College Centerville, Ohio

Associates Degree in Electrical Engineering Technology.

Taught Boolean Algebra and Digital Electronic Theory at RETS Technical College in 1987.

Education (cont.) Have been professionally trained in 90+ software and hardware systems in my career. This includes UNIX, MS Server 2003 and 2007, most of the MS Suite (Word, Excel, Powerpoint, Outlook, Project, etc.) HTML, XML, Novell, Windows NT, Visio, Cerner Radnet, CAMH compliance software, HEDI Billing, EHR/EMR applications and HIPPA Standards.

Accomplishments Saved GM Moraine Assembly a fine of $250,000.00 (above)

Was responsible for assisting in the creation of, and distribution of the new Delphi Automotive wordmark/letterhead and logo in June, 1995. This was a result of “Delco” changing their name to “Delphi” which affected seven different divisions world-wide and all of the North American Operations.

Have received extremely high customer satisfaction ratings throughout my career.

Am professional in both conduct and appearance.


Charles Robinson – Manager Kettering Health Network – Scheduling Dept.

Work: 937-***-****

Cell: 937-***-****

Tasha Taha – Team Lead – Epic Cadence Team

Cell: 523-***-****

Dawn Day – Liaison – Epic Care Link

Gary Peyton – Senior Systems Analyst – Client Server Group

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