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Customer Service Manager

Detroit, Michigan, United States
$12.00 - $16.00
March 07, 2011

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Tonya S. Ali

***** **** **.

Detroit ,Michigan **227



Objective: To obtain a position as a Clerical/ Customer Service position in a fast paced office environment where I can utilize my interpersonal and technical skills with open opportunities for advancement.

Experience: Customer Service Rep Team Leader

AT&T 10-99-01-08

Detroit, Michigan

I successfully provided support services for the last ten years. I‘ve had the ability to execute programs using limited resources. Problem solving, leadership and communication skills are some of the qualities developed from my experience as an able customer relations representative. Managed customers accounts. To resolve questions to ensure accuracy. I have experienced handling high call volumes. Taking inbound calls and making outbound calls. Assist customers with question on there bills and verify services. Taken payments also help with payment arrangements, restore services. Team Leader Handling calls that requested by customers to speak to supervisor to resolve issues on their accounts. Review metrics (handle time, calls taken, AUX/ACW time, adherence and QA scores.) monthly to identify strength areas and those requiring coaching. Top collector for several years awarded many employee of the month awards.

Education: Mackenzie High Graduated 1986

Diploma obtained

Interest: Working to help Customers understand that me as a rep I am here to assist them.

References: References are available on request.

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