APRIL ARFORD

OBJECTIVE

Executive support or administrative role that will benefit from initiative, organizational skills, strong work ethic, and multi-tasking abilities.

QUALIFICATIONS SUMMARY

Experienced, flexible, and highly motivated Administrative Professional with over 10 years experience providing exceptional support in a variety of industries.

● Excellent Time Management & Organizational Skills ● Superior Writing & Communications Skills

● Handle Competing Priorities with Ease ● Successful in Independent & Team Environments

● Polished & Professional Telephone Skills ● Proficient in MS Word, Outlook, Excel

WORK EXPERIENCE

San Bernardino County Public Defender's Office Barstow, California

Office Assistant 12/2007 - 09/2008

● Receive/Screen incoming calls for Attorneys; assist clients over the phone and at the front desk

● Retrieve, prepare, and update files and Facts system for next day’s court calendar, ensuring completeness and accuracy

● File quickly and accurately, prepare new files, date stamp and distribute incoming mail

Accomplishments:

Reorganized and restored closed files and bench warrants to streamline the file management and location process

San Bernardino County Transitional Assistance Department Hesperia, California

Office Assistant 06/2007-12/2007

● Receive/Screen incoming calls for Childcare workers, assist clients, take accurate messages

● Maintain log-in/log-out books for transferred cases, correspondence, and Childcare billings

● File correspondence and completed Childcare billings quickly and accurately

● Cataloged and closed files on a monthly basis

● Assisted with and processed special projects for supervisor

Accomplishments:

Developed and implemented new log sheets and procedures for closed files. Successfully trained the new office assistant.

Victor Valley Personnel Services/Home Gallery Furniture Store Victorville, California

Administrative Assistant 2/2006-04/2007

● Answered incoming calls quickly and with proper etiquette ● Called vendors to confirm orders and date of delivery

● Matched purchase orders with invoices to check for accuracy ● Filed quickly and accurately ● Opened, date stamped, and distributed incoming mail daily

Accomplishments:

Successfully completed six months of back filing in less than two weeks. Prepared the previous year's filing for storage.

Apple One/HSBC Montclair, California

Clerk 07/2006-10/2006

Opened and categorized payments and correspondence for various Department stores

Greene County Juvenile Office Springfield, Missouri

Secretary 03/2004-11/2005

New case intake

Law Enforcement/Children's Services report requests

Processed Attorney billing

Office supply management

Express Personnel/Liberty Bank Springfield, Missouri

Office Clerk 06/2003-01/2004

Check/Deposit processing, balancing & reconciliation

Encoding checks and deposit slips on proof machine

Prepare monthly statements for mailing

MJ Kelly Insurance Brokers Springfield, Missouri

Receptionist 10/2001-11/2002

Answered incoming calls and greeted visitors

High-volume incoming and outgoing mail

Received and sent faxes

Excess and Surplus Lines Insurance Brokers Sherman Oaks, California

Receptionist 09/1998-05/2001

Answered high-volume incoming calls

Heavy incoming/outgoing mail & faxes

Prepared packages UPS/FedEx shipping

Processed daily bank deposits

EDUCATION

A.A., Paralegal May, 2004

Everest College Springfield, Missouri

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