EMPLOYMENT HIGHLIGHTS

Hampton Inn & Suites – General Manager 04-2006 to Present

Holiday Inn Express & Suites – General Manager 03-2010 to 09-2011

Hampton Inn & Suites Assistant General Manager/Sales & Marketing 12-2004 to 04-2006

NM Department of Labor - Employment Representative II 11-2003 to 12-2004

Leprino Foods Company – Human Resource Safety/Training Assistant 10-1998 to 06-2003

Leprino Foods Company – Staff Management Secretary 02-1997 to 10-1998

Hospital Service Corporation – Workers’ Compensation Adjuster 07-1995 to 01-1997

Hospital Service Corporation – Program Assistant 04-1994 to 07-1995

Marion J. Craig III P.C. – Administrative Assistant 03-1993 to 04-1994

PROFESSIONAL EXPERIENCE

Organizational Development/Hotel Management:

Responsible for creating a tracking system for “quality teams” to record and track monthly meetings and annual goals.

Ensured team leaders and facilitators received proper training in team and quality concepts.

Ensured that supervisors and managers received Introduction to Leprino Manangement Training.

Trained Human Resource Department - Staff Management Secretary, HR Clerk, and HR Supervisor on policies and procedures.

Responsible preparing pre-opening and post –opening documentation for Hampton Inn & Suites and Holiday Inn Express & Suites.

Successfully opened the Hampton Inn & Suites and Holiday Inn Express & Suites hotels.

Train all team members on Hampton and IHG Brand Standards.

Motivate; encourage; and develop team members and focus on their natural strengths.

Responsible for Guest Relations and Guest Satisfaction Scores.

Responsible ensuring hotels in ownership portfolio are following and implementing Quality Assurance requirements.

Responsible for ensuring hotel preventative maintenance program; landscaping; and cleanliness.

Recruitment:

Managed all aspects of recruiting-advertising, career fairs, open interview events, resume and application review, interviews, and selection.

Managed pre-employment process to include reference checks, drug and medical screening.

Conducted new hire orientation, which consisted of training new employees on all plant and company policies and procedures, compensation and benefit information.

Conducted new hire safety orientation, which consisted of training new employees on all plant and company safety policies and procedures.

Managed internal job bidding program.

Budget and Revenue Management:

Assisted in the preparation of the training budget to included corporate, vendor and new training initiatives.

Assisted in the preparation of department budget.

Manage Accounts Receivable and Accounts Payable.

Manage vendor contracts.

Manage and control inventory in all departments.

Responsible for Revenue Management, strategizing and forecasting rates.

Responsible for Sales and Marketing.

Responsible for negotiating rates and responding to RFP’s (Response for Proposal).

Wage and Compensation:

Conducted local business and industry wage surveys.

Assisted in the calculations of non-exempt annual wage increase.

Trained all employees on changes with benefits and wages.

Process Payroll.

Manage and control employee overtime hours.

Conflict Management/Employee Relations:

Assist with pending legal actions.

Process employee termination notification, documentation, reports and exit interviews.

Counsel employees on professionalism; unsafe behaviors; and guest service issues.

Plan and Coordinate company functions.

Safety Training/Compliance:

Responsible for developing hotel Safety Policy and Procedures and ensure compliance with Workers Compensation Insurance guidelines.

Responsible for ensuring Safety Policy and Procedure implementation.

Ensure completion of departmental safety training topics for all employees.

Training all team members on Emergency Policies and Procedures.

Review Emergency Policies and Procedures annually.

Ensure hotel is in compliance with City, State, and Federal codes and regulations.

Other HR Generalist and Assistant General Manager and General Manager Functions:

Prepared interview and hiring reports.

Create; Implement; and Update company policies and procedures.

Maintain Active and Inactive Employee files.

Manage workers’ compensation files.

Maintained applicant flow tracking report.

Act as the Public Relations Representative and Community Liaison.

Ensure hotels are maintained within Hampton and IHG Brand Standards.

EDUCATION/TRAINING

IHG Holiday Inn Express General Manager Certification Program 2011

Hampton Lighthouse Leadership Foundation Strong Manager Program 2010

Hampton Lighthouse Leadership Foundation Hampton Ultimate Guest Experience 2010

Hampton Lighthouse Leadership Foundation Product and Service 201 2010

Hampton Lighthouse Leadership Foundation Claim Your Pitch as a Learning Coach 2009

Hampton Lighthouse Leadership Foundation Revenue Generation 101 and 201 2008

Hampton Lighthouse Leadership Foundation Revenue Management 101 and 201 2008

Hampton Leader Program 2006

Hampton Step Up Sales Techniques and Resources 2005

LANGEVIN Learning Services Instructional Techniques 2003

LANGEVIN Learning Service Training 101 2002

University of New Mexico Paralegal Certificate 1992

PROFESSIONAL AFFILIATIONS/ACHIEVEMENTS

Chaves County Development Foundation President 2006

Chaves County Development Foundation Vice-President 2004 – 2005

Chaves County Development Foundation Board Member 2003 – 2004

Roswell Hispano Chamber of Commerce President 2004 – 2005

Roswell Hispano Chamber of Commerce Vice President 2003 – 2004

Southeastern NM Human Resource Management Association Professional of the Year 2001

Southeastern NM Human Resource Management - Local and National Member 1999 – 2003

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