Resume

Business Analyst

IT Solutions/Analysis ~ Inventory Systems ~ Testing & Quality Assurance

Data Security ~ Technical Support ~ Systems Design ~ End User and Client Support

Project Coordination ~ Problem Resolution ~ Customer Focused

 Highly experienced IT professional with diversified qualifications in testing, programming, and analysis – quickly grasps newly introduced hardware and software. Consistently recognized as the technical “go to guy” in all positions held.

 Proven customer service orientation with the ability to expeditiously troubleshoot clients’ issues and design solutions that best meet their needs. Demonstrated success in interacting with customers to ensure that solutions are designed that meet the specific needs and scope of the project.

 Highly effective collaborator within diverse groups - mentoring, building consensus and improving working relationships. Recognized for leadership in the ability to develop strategies for significant business/technology integration.

 Known for ability to establish strategies for major project initiatives with accountability for the refinement and implementation of those strategies. Superior problem solver with the ability to work with customers and to understand business problems.

EDUCATION AND CERTIFICATIONS

Master of Science (currently pursuing), Management: IT/Project Management:

Colorado Technical University, Colorado Springs, CO

Bachelor of Science, Management – Park College, Parkville, MO

Bachelor of Science, Computer Science – Park College, Parkville, MO

TECHNICAL SKILLS

Platform: IBM Mainframes, IBM AS400, VAX, HP3000

Language: COBAL, RPG III, FORTRAN, VAX DCL, Cognos Quiz, IBM MVS, JCL, Cognos QTP

Academic/Practical Experience: XTL, SQL/ORACLE and C#

Application: DBASE III, Foxpro Database, HP TURBO Image, MS Word, MS Excel, MS Access,

MS PowerPoint, Visio, MS Project

PROFESSIONAL EXPERIENCE/ACCOMPLISHMENTS

Senior Systems Analyst, ACCENTURE, Greenwood, CO 2000-2008

Troubleshooting, maintenance and development of customer information tracking programs, using COBOL on VAX platform for large health care insurance organizations.

 Modified electronic payment transfers system including 100% compliance with Health Care Financing Administration (HCFA) and Sarbannes-Oxley (SOX) standards during the product integration of five major healthcare providers.

 Provided technical advisement on architecture, application design, and application development.

 Designed and coordinated technical changes to correct deficiencies in the insurance claims processing. Conducted and executed systems testing and reviewed processes to meet stringent program compliance requirements and trained clients on use modified system.

 Created electronic data interface (EDI) of monthly or on-demand medical claims data transfer file incorporating 25% more data fields and enabling timely and accurate information.

 Corrected 97% of client’s help desk issues/problems within three days including problem identification, modifications, user acceptance and documentation.

 Achieved 98% conformance rate in systems integration performance testing of 50+ routine and high impact projects, including requirements and user acceptance testing.

 Developed and delivered customized training to 30+ programmers in standards, languages, and documentation significantly raising team proficiency levels within six weeks.

Systems Analyst, EDS, Colorado Springs 1997-2000

Maintained existing and developed new programs as required in support of cutting-edge, Telecommunications Company.

 Increased information accuracy for a nationwide telecommunications client by creating COBOL on IBM platform customer information and billing program with fixed fields and edit checking.

 Developed RPG III training guide and conducted classes increasing staff programming knowledge and productivity.

 Increased phone transmission line usage efficiency over 30% by modification of COBOL programs and IBM MVS JCL scripts.

 Created customer information, fraud detection and billing information programs using RPG III on IBM AS400 platform for Canadian Telecommunications Company.

Computer Programmer, Academy School District, Colorado Springs, CO 1990-1996

Maintained the data integrity and security of the twelve databases used in the financial accounting system. Reviewed requests and granted different levels of access to the databases.

 Developed data transfer and formatting interface programs which transferred data from the accounting databases to the student enrollment system.

 Researched and recommended solutions for software and database issues.

 Designed, developed and maintained the Stores Inventory system, Payroll system and Human Resources system.

 Analyzed and designed customer and governmental requests for customized reports.

 Archived and restored the databases as required to accommodate system modifications and system recoverability.

Computer Instructor, Denver Technical College, Colorado Springs, CO 1988-1990

Developed and instructed the following computer courses:

 Data Base Management

 Systems Analysis and Design

 Introduction to Computer Science (MS Excel, MS Word, MS Access)

Military Service: United States Air Force - 20 years of Dedicated Service as an Senior Enlisted Advisor, Trainer and Quality Assurance representative, Rank – E7

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