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Sr. QA Test Analyst / Test Lead

plano, TX, 75023
September 05, 2008

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Darrell J. Dillon

Sr. QA Test Analyst / Test Lead

Accomplished quality assurance analyst, tester, and lead with twelve (12 +) years of

Professional work history. Extensive background in the full software development lifecycle (SDLC), which includes Requirements Gathering, Test case design, Test implementation cycles, automation testing, debugging, and documentation. Strengths and soft skills include:

SDLC, Client-Server Application Testing, Large Database Testing

Requirements Management, Defect Management,Testing Methodologies,System Level Testing

-----------------------------------TECHNICAL SKILLS---------------------------------------

• Over 12+ years Testing experience with 7+ years of Sr./Lead Test experience, Point of Sales (POS), TELECOM, Healthcare, QUALITY CENTER, TESTDIRECTOR 8.0, Compuware, Remedy, DDTS, Clear-Quest, SEI, CMM, RDBMS, QTP, WINRUNNER, EDI, Excel, PowerPoint, Access, Word, Visio, Microsoft Project, Windows 98, 2000, & XP, JAVA, .NET, Web Testing, PEARL and SILK testing. DEGREE: B.S in Industrial Engineering (IEE)

Minor: Computer Science

-----------------------------------PROFESSIONAL HISTORY-----------------------------------

ACS (Intellinex), Irving, TX

Company provides Learning Management Systems for a large client base.

Business Process QA Analyst / Lead (March 2006 – current)

• Senior QA Lead Engineer, play a key role in the company’s success as a provider of E-learning Software Solutions. Work closely with Development and (PM) Project Managers in identifying software requirements for new features.

• Responsible for ensuring the Quality of clients Learning Management System (LMS), (LAS) and Learning Content Management System (LCMS).

• Responsible for ensuring all the required test documents, test cases and test plans were created for Projects and held reviews for features in each release/customer release. Testing was executed in .NET environment.

• Proactive in researching and obtaining answers to questions that may arise in the test process and identify and communicate issues in a timely, concise manner effectively with onsite and offsite resources.

• Assist team members in investigating and resolving product issues. Participates in design sessions: gathering and documenting test requirements and providing feedback on potential design and user issues as required.

• Design test scenarios, cases and scripts for customizations and core enhancements, that thoroughly test the business solution provided by Client’s functionality.

• Perform functional and regression testing in local, staging and production environments.

• Creates/updates project plans regarding testing and log test results, and close issues/change requests defects (bugs).

Test Client’s products, including:

• Learning Management System (LMS) (including all associated applications and modes)

• Learning Content Management System (LCMS) 4.2 and 6.0 (including content development and administrative tools)

• Learning A System (LAS)

• Responsible for the testing of products in specialized areas, such as: ePortfolio (reporting application), Pricing, and Entitlement.


This startup company is a provider of healthcare software solutions.

Sr. QA Analyst Lead (December, 2004 – March 2006)

• Managed a team of 8 testers on various projects.

• Played a key role in the start-up company’s success as a provider of software solutions. Worked closely with Development and Business Analysts in identifying software requirements for new features.

• Parcipated in implementing the software development process.

• Was QA team’s representative on the SDLC from inception to production, to increase the QA team’s involvement and to help QA to not become the bottleneck.

• Assisted the buseinss analysts with documenting the requirements and participated in requirements review meetings.

• Responsible for ensuring the QA team created the required test documents, test cases, test plans and held reviews for features in the release.

• Responsible for setting up and maintaining the test environments. Testing was executed in .NET, JAVA, and WINDOWS environments.

• Wrote the Master Test Plan for each project I managed.

• Trained QA team on TestDirector in Quality Center in order to enter test sets. All test cases are associated to a requirement to ensure traceability.

• I wrote basic automated test scripts using Quick Test Pro (QTP).

• Participated in weekly team meetings.

• Managed defects entered by QA in Rational ClearQuest and uploaded defects daily to Quality Center.

• I tested for six weeks on the POS project. I verified all forms of payment including credit card, cash, checks, UPC validation and reconciliation. Test the register GUI for company screen standards and system failure testing.

Ciena Corp. / ONI Systems San Jose, CA & Raleigh, NC

A major provider of telecom equipment to clients Worldwide.

Sr. System Verification Test Engineer(SVT) Lead (Sept 1999 - Aug 2004)

• Acted as a Business Analyst (BA) working with Product Line Management (PLM) and System requirement group to ensure customer requirements were identified and documented.

• Evaluated WINRUNNER for (6) six months.

• As Senior Systems Verification Lead Engineer, played a key role in the start-up company’s success as a provider of optical telecommunications systems.

• Lead a team of six (6) team members.

• SVT team Lead for Online Metro 7000, 9000,

11000 DWDM Optical Switch and Online Edge 2500 Enterprise System. ONI was a start-up so I was assign multiple task, such as creating all system related documentation and configurations.

• All test plans were written to meet GR253 and industries standards.

Responsible for creating systems test plans and test cases for debugging purposes during the integration phase of systems Hardware and Software.

• Developed, documented and executed tests such as Software Security, Hardware Security, Configuration, Performance, Compatibility (Cisco and Juniper), Fault and Service Interface Management (protection switching) on a variety of optical and electrical circuit packs: 2R-WCI (OC-3/12), 3R-WCI(OC-3/12/48), OC-192, GbE, 10GLAN, ESCON, GRDM, STMX, EMUX, CWDMs, EDFAs, OADMs, Allrate WCIs and others at system level testing for BLSR, UPSR, Linear and Point-to-Point network topologies SONET/SDH. Design site-specific documentation, technical drawing and Q.A. processes for customer beta systems.

• Successfully organized and lead product certification phase for EMI and NEBS testing.

Alcatel Telecom Richardson, TX

A major provider of telecom equipment to clients Worldwide.

Systems Engineer TSM II (August 1998 - August 1999)

• Alcatel (SIT) System Integration Test team leader for 1640 DWDM Optical Switch.

• Responsible for creating systems test plans and test cases for debugging purposes during the integration phase of systems Hardware and Software.

• Responsible for setting up systems for customer demos and special test configuration to debug issues seen out in the field at customer site. Once the integration phase is complete the product is then cleared for Release (GA) General Availability.

• Prepared written material in support of all aspects of engineering, examples are site-specific documentation, technical reports, Q.A. and processes. Devise and recommend solutions to customer requirements based upon knowledge of their network applications.

Alcatel Telecom Richardson, TX

A major provider of telecom equipment to clients Worldwide.

Test & Turn-up Engineer (August 1996 - August 1998)

• Initiated new product testing. Assisted with software upgrades, hardware retrofits, reconfigurations and Network maintenance support.

• Test and turn-up 1631 (LMC) and (SMC) Digital Cross Connect Switch's. Compiled and produced the appropriate documentation to enable the installation & commissioning of equipment within the project timescales and performed customer database Hot Swaps.

Test Equipment / Software Tools:

OmniBer, OSA, SmartBits, digital Lightwave, Ixia, Finisar (fiber channel), Pattern Generators, Wavelength meter, Tektronix, VOAs, TL1, EMS, NMS, DDTS, Remedy, Clear Quest, SILK, PEARL, ProCom Plus, CLI and SNMP just to name a few.

EDS, Plano, TX

Large electronic data processing company servicing clients Worldwide.

Computer/ Network Engineer (October 1993 - May 1996)

• Responsible for monitoring company network to insure there are no outages.

• Assisted customers around the globe, in troubleshooting and resolving network or hardware issues.

• I was assign a major account (GM) General Motors, and was responsible for monitoring nightly batch jobs to ensure there were no program failures or (JCL) job control language errors. Also responsible for debugging and recoding errors in order to re-submit when necessary. Monitored executive accounts payroll batch run.

• EDS ISO 9000 auditor responsible for insuring all groups were in compliance with ISO rules before being audited by outside firm.

Professional references available upon request.

1220 Gordon Oaks Drive  Plano, TX 75023  972-***-****  ******.*.******@*****.***

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