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Manager Case

Phoenix, Arizona, 85210, United States
May 28, 2010

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Lois Polk

*** **** ********* ****

Mesa, Arizona 85210

I have extensive experience in management techniques. I possess exceptional verbal and written communication and organizational skills. I have strong networking skills and creativity. I have the ability to analyze situations and identify problems and provide professional and effective solutions. I am outgoing efficient dependable and focused.


1999-2000 Mesa College 36 credit hours

1997-1998 East Valley High School received Diploma

Military: (Current) Active National Guard MOS Qualified in Finance and Accounting

Volunteer: I worked in the Finance Dept for Shield of Faith Christian Center from 6/2003 through 7/2009 this included weekly accounts payable, banking, and invoice processing. I was involved in community coordinating for community events and managing projects. Other responsibilities include PR media coverage articles and interviews. Major projects I was involved with include a campaign, Youth Rally against Teen Violence


2007 to Current Choices Network (previously Magellan Health) Position: Case Manager

Member of the clinical team, complete assessment and service plans and implement services to consumers in accordance with their individualized service plan (ISP). Communicate and complete documents reporting consumers’ progress toward their recovery. Work collaboratively with the clinical team to engage, educate, communicate, and coordinate care. Coordinate and implement projects to stimulate productivity and growth.

8-2006 to 2007 Southwest Key Program Position: Case Manager

Work as a case manager for a direct support services program. Worked with adolescents teaching various skills such as life skills, social skills, anger management, coping techniques, substance abuse prevention and intervention, positive self esteem, community outlets, daily structure, mentoring, parenting skills, appropriate boundaries, and appropriate relationships. Develop effective service plans as well as execute the plan. Facilitate Girls group Identification and Expression for females 13-17 teaching effective communication skills, personal expression, skill to identify needs, problem solving skills and appropriate feminine behavior and manners. Provide case notes and maintain client file. Adhere to policy and procedure of program. Interact with Value options representatives, Juvenile Probation department, CPS, DES, and various agencies to ensure the progress of service plan.

9-2002 to 8-2006 B J Group Homes Position: Program Manager

Work as an administrator for a therapeutic group home. Provide clients with structured activities as well as life skills, social skills, and coping skills. Assist in the development of client treatment plans and Individual Education Plans. Train staff and enforce policy and procedure of the institution. Oversee client and staff interaction as well as staff productivity. Conduct staff performance evaluations. Review all case notes, monitor educational performance attend all educational meetings and client family team meetings. Maintain all client and staff files ensuring their compliance with State licensing agency. Conduct monthly notes and work with accounting department on invoices, payroll, and petty cash. Interact with JPO, ADJC, CPS, DES, Salt River Social Services, Gila River Social Services, and Licensing agencies.


CPR certified

First Aide Certified

Fingerprint Card Holder

Strong Computer Skills

Excellent Supervisory Skills

Professional and effective team player

Completed Juvenile Corrections Academy

Interned with Mayberry Mitigation Services locating records for capital murder


Shield Productions Marketing Team member

Completion of Basic Combat Training and Advanced Individual Training in Financial Management for the United States Army


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