Edmond, OK *****
A career in a dynamic team where I can utilize my 6 years of sales and service experience to maximize cohesion and synergy.
University of Phoenix 2006-Present
Currently a senior with a 3.7 Gpa
Cox Communications: Retention Agent September 2005 - September 2008
Responsible for monthly sales and retention quotas. Developed Lynx system to organize resources and increase call efficiency. Introduced and developed Share Point tracking programs in order to project sales and commissions. Stellar Seller Award 9 times. Cox Award of Excellence 2007. Top 10% of commissioned employees in Oklahoma 2008.
Dell Inc: Sales Team Lead November 2004 – September 2005
Developed sales team to promote new service products among consumers. Achieved the highest % penetration of PC install service for Americas Transactional Group. Developed training and organizational system to increase sales effectiveness.
Sprint PCS: CSG Specialist Jan 2003 – November 2004
Manage high value accounts to maximize customer lifetime value and minimize churn. Responsible for meeting sales goals, and customer satisfaction metrics. Trained new hires in a new call center and increased close rates by 200%.
*References available upon request