Robert C. Garrett

**** ******* ****

Audubon, PA 19403

610-***-****

***********@*****.***

Profile

IS professional with ERP, CRM, Data Warehousing and B2B solutions experience

Employment History

Garrett Consultants Inc

Audubon, PA

PROVIDING INDEPENDENT CONSULTING SERVICES (2007 – CURRENT)

Provide Web consulting and management for Ebay clients

Provide consulting services for historic home restoration company in Fort Worth

Research and provide support to startup nonprofit Foundation in Fort Worth

Vertex, Inc.

Berwyn, PA

PAYROLL, SALES AND USE TAX ECM PRODUCT MANAGER (2006 – 2007)

Responsible for Payroll product line for Oracle customers

Responsible for Sales and Use Tax Exemption Certificate Management product line

Manage issue, internal/external response and update requests

Utilize Agile and Use Case methodologies

Utilize Mercury Quality Center solution

Develop Product Opportunity Assessments utilizing Product Management Process methodology

Responsible for updating customer information portals

MEDINET, Inc.

Conshohocken, PA

Independent CONSULTANT (2005 – 2006)

Develop medical office software implementation and upgrade process

Develop ASP solution offering

Develop market planning for new vertical offering

Implement CRM and issue resolution software

Recommend and implement internet/intranet improvements

CUSTOMER SERVICE REVIEW, INC.

Berwyn, PA

PROJECT CONSULTANT – Contractor (2005)

Review IT and Telephony services systems

Develop business process flows based on operations requirements

Interview/review suitable ASP based solution providers

Develop feasibility, costs, timelines and conversion planning documents

ADDISON TECHNOLOGIES, INC.

Pottstown, PA

ACCOUNT EXECUTIVE - 100% commission CONTRACTOR (2003/2004)

Develop needs analysis and over all project scoping

Develop project plan based on software development and hosting requirements

Manage project thru customer acceptance

Primary contact for follow up and continuing customer satisfaction

Utilized MS Project and Excel to manage customer deliverables

ENCOMPASS, Inc. – ELECTRICAL AND MECHANICAL CONTRACTOR

Red Bank, NJ

MANAGER MIS (2001/2003)

Managed JD Edwards including Financials, Payroll and Human Resources

Manage Hyperion financial reporting

Develop Customer Self Service and Data Warehouse solution

Integrated Customer Self Service solution

Responsible for all network, desktop communication operations

Manage video conferencing sites

Coordinate technology planning for business units

Responsible for SLA, customer satisfaction surveys and compliance reporting

Manage Help Desk and support team

SUPPLYFORCE.COM, Inc. – MRO PROCUREMENT SOLUTIONS COMPANY

King of Prussia, PA (2000)

PROJECT MANAGER

Responsible for JD Edwards One World installation

JD Edwards applications included Financials, Distribution, Human Resources and CSMS

Managed JD Edwards Distribution integration with Requiste catalogue

Managed JD Edwards CSMS integration with Cisco IVR

Managed Web Store development contractor

Investigated Ariba and Commerce One integration requirements

Member of QA and Change Management Process teams

Member of web performance and ASP hosting teams

Develop SLA, cusomter satisfaction surveys and complince reporting

BUSINESS SOLUTIONS GROUP, INC. – JD EDWARDS BUSINESS PARTNER

Wayne, PA

PROJECT MANAGER AND APPLICATIONS CONSULTANT (1998/1999)

Managed Data Warehousing Proof of Concept projects

Implement Showcase/Essbase upgrade for national fitness center client

Manage JD Edwards implementation

Develop Showcase/Essbase Proof of Concept for manufacturing/distribution client

Support JD Edwards and Business Intelligence sales team

ACTS, Inc. – CONTINUING CARE RETIREMENT COMMUNITY MANAGEMENT COMPANY (NOT FOR PROFIT)

West Point, PA

MANAGER (1993/1997)

Managed JD Edwards World financial applications

Implemented Kronos time collection systems

Responsible for Maximo Predictive/Preventive Maintenance solution

Managed patient billing applications

Managed distributed desktop, LAN/WAN

Managed Help Desk support and training center

Responsible for multiple PBX systems

Developed and implemented disaster recovery plan

Responsible for operational and capital budget

HANSEN GROUP – COMMERICAL DEVELOPMENT AND PROPERTY MANAGEMENT COMPANY

Blue Bell, PA,

PROJECT MANAGER (1987/1993)

Implemented IBM AS/400 financial applications

Responsible for distributed Novell network

Responsible for communication network

Responsible for disaster/recovery plan

Managed desktop training center

Education and Training

The Pennsylvania State University, BS - Operations Management

The Pennsylvania State University – continuing education

University of Pennsylvania – continuing education

IBM Data Warehousing College

Technical knowledge and experience

JD Edwards, Great Plains

ERP, Business Intelligence, Customer Self Service

CRM, POS, SQL

Cognos, Essbase, Crystal Enterprise

RightFax, Trackit, Heat

ACT, Goldmine, Salesforce

Software as a Service (SaaS) solutions

Microsoft Office solutions

Other Activities

Founding Member - Lower Providence Historical Association

Member of Audubon Athletic Association – youth league

Founding Member - Friends of the Homeless in Fort Worth Foundation (startup)

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