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Customer Service

Houston, Texas, United States
August 13, 2018

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615-***-**** • •Houston, TX


Highly motivated and dynamic professional with diverse background in sales, finance, and customer service, with an exceptional ability to work with people, to assist them, educate them, refer them for special services, assistance and resolve their concerns with products and/or services provided.


Bilingual International

Customer Service Representative-Ritchie Brothers Auctioneers

November 2017-Present

Promptly respond to customer enquirers in person or via telephone, email, mail or social media.

Quickly and efficiently open customer accounts by recording account information.

Manage customize software to data entry and payments process collecting cash, credit cards, checks, and more payment options.

Front Desk Receptionist-Momentum Jaguar Volvo Land Rover Dealership

May 2017-October 2017

Kept records of customers interactions with sales associates.

Effectively managed approximately 100 incoming calls daily.

Assisted sales associates providing administrative tasks.

Greeted and welcome clients with a warm, friendly and positive attitude.

Freelance Event Specialist & Brand Ambassador-GT Employee Leasing, BR Events, Inc., Production Plus and several other companies I worked for…

October 2012-November 2016

Developed both large and small in- store home shows, and off-site events.

Quickly learned new products and developed strategies for effective demonstration and customer engagement to drive sales.

Create brand awareness and enthusiasm in every customer.

Personal Banker-Bank of America

October 2009-March 2011

Developed customers relationships by providing outstanding customer service following a focused cross-selling strategy.

Created a consistent referral business by building strong rapport with both potential and existing clients.

Educated customers on the benefits of new credit card and account programs.

Sales Associate-Macy’s

May 2008-October 2009

Provided outstanding customer service, receiving 96% in customer feedback surveys.

Consistently maintained top performance in number of credit cards openings and sales totals.

Offered ideas to management for items that should be promoted, marketing strategies, and customer satisfaction improvements.


Small Business Administration Certificate-Conexion Americas-Nashville, TN-August 2012

Finance Certificate-University of La Sabana-Bogota, Colombia-2004

Business Administration Certificate-Shell Oil Education-Bogota, Colombia-1996

Fashion Designer Internship- André Courreges & Popy Moreni Fashion Designers-Paris, France-1993

Fashion Designer & Arts-Arte Moda School-Florence, Italy-1991-1992

Fashion Designer Diploma-Escuela de Moda Arturo Tejada. Cano-Bogota, Colombia-1990


Excellent communication skills with a focus on team-building and customer relations.

Outstanding organizational, multitasking and problem solving abilities.

Fast learning, enthusiastic, reliable, punctual and responsible,

Goal oriented person.


Outstanding Customer service Award -Macy’s Star Academy-2009

Attended Macy’s Star Academy for excellency in customer service and sales

7/45 top personal bankers of the region-Bank of America-2011

Recognized for outstanding service and achieving goals.


Spanish: native language

English: fluent

Italian: fluent

French: intermediate

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