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Customer Service Office

United States
August 22, 2012

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Leslie Flores

*** ******** ***

Brooklyn, NY ****7




Self-motivated professional with the ability to increase office efficiency and productivity through office, records, and event management. Bilingual in English & Spanish, individual possesses customer service skills allowing employers to receive an employee willing to learn, ready for a challenge and looking to excel


Proficient in Microsoft Office Suites Products, TCS, Adept System, calendaring, reporting and database management


ASA Institute of Business Technology

Brooklyn, NY


Amigos Honduras Shipping, Bronx, NY 2009 – 2012

CSR / Office Assistant

Handle multifaceted clerical tasks (e.g., data entry, filing, records management and billing) in office, quickly becoming a trusted assistant known for “can-do” attitude, flexibility and high-quality work

Manage office in the supervisor’s absence providing timely, courteous and knowledgeable response to information requests, screening and transferring calls and preparing official client correspondence

Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality, ability to learn and master new concepts, positive work ethic, and commitment to providing unsurpassed service

Maggie’s Paratransit Corp., Brooklyn, NY 2002 – 2009


Maintained procedures to ensure administrative tasks were carried out in accordance to the written process and designated timing

Communicated effectively with multiple departments to plan meetings establishing strong relationships to gain support and effectively achieve results

Analyzed trips and responded to clients complaints sent to transit office

Maintained a centralized filing system

Evaluated employees job performance

Managed office team’s calendar

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