Leslie Flores
Brooklyn, NY ****7
646-***-****(H)
917-***-****(C)
mnd7zk@r.postjobfree.com
SUMMARY
Self-motivated professional with the ability to increase office efficiency and productivity through office, records, and event management. Bilingual in English & Spanish, individual possesses customer service skills allowing employers to receive an employee willing to learn, ready for a challenge and looking to excel
TECHNICAL SKILLS
Proficient in Microsoft Office Suites Products, TCS, Adept System, calendaring, reporting and database management
EDUCATION
ASA Institute of Business Technology
Brooklyn, NY
EXPERIENCE
Amigos Honduras Shipping, Bronx, NY 2009 – 2012
CSR / Office Assistant
Handle multifaceted clerical tasks (e.g., data entry, filing, records management and billing) in office, quickly becoming a trusted assistant known for “can-do” attitude, flexibility and high-quality work
Manage office in the supervisor’s absence providing timely, courteous and knowledgeable response to information requests, screening and transferring calls and preparing official client correspondence
Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality, ability to learn and master new concepts, positive work ethic, and commitment to providing unsurpassed service
Maggie’s Paratransit Corp., Brooklyn, NY 2002 – 2009
Supervisor
Maintained procedures to ensure administrative tasks were carried out in accordance to the written process and designated timing
Communicated effectively with multiple departments to plan meetings establishing strong relationships to gain support and effectively achieve results
Analyzed trips and responded to clients complaints sent to transit office
Maintained a centralized filing system
Evaluated employees job performance
Managed office team’s calendar