LEE ANN SMITH

*** ***** *** ****

Smithfield, PA 15478

724-***-****

email: ********@********.***

HIGHLIGHTS OF QUALIFICATIONS

 Possess highly proficient skills in areas of marketing and customer service

 Proven record of excellence and dependability

 Exceptional communication and interpersonal skills

 Ability to prioritize, delegate and motivate

 Sharp, quick learner; willing to get involved

 Strength in analyzing, organizing, and problem solving

RELEVANT EXPERIENCE

Sales/Marketing

 Cover an extensive territory in the state of West Virginia recruiting high school students for one of the leading post secondary institutions.

 Work collaboratively with schools, students and parents to secure placements.

 Follow-up with potential students to ensure availability of programs.

 Made cold calls on various businesses to sell advertising space in a telephone directory.

 Evaluate business goals to establish an ad that was beneficial to their operations and cost effective.

 Provided detailed price comparison quotes.

 Presented excellent presentation of advertising options.

 Maintained contact with existing customers to assure satisfaction, addressing issues and developing a rapport that was essential to generate repeat business.

 Utilized effective written and verbal communication to ensure that sales were closed.

 Built partnerships with customers by regularly demonstrating a high level of expertise and professionalism.

 Independently assessed and responded to customers’ requests.

 Maintained and exceeded monthly sales goals.

 Traveled extensively to service and establish new accounts to market hair care products.

 Established new customer accounts for radio advertising, also serviced existing accounts.

 Developed extensive marketing plans for a chiropractic clinic that successfully increased patient census, and established a reputation for outstanding chiropractic services.

 Presented innovative marketing plans, which included devising eye-catching promotional flyers that explained in detail services and benefits of services.

 Worked effectively with advertising publications to write and proof advertising material.

 Utilized cold calling techniques that provided effective word of mouth advertising.

 Scheduled business lunches and dinners with medical personnel to provide them with information that would be useful to their clients, thus gaining patient referrals.

 Presented marketing information to the community utilizing an open house function for the chiropractic facility, participated in medical seminars and solicited to various educational institutions’ sport departments.

 Handled questions from the public with assertiveness and the promotion of knowing the proper answer.

 Worked within marketing budgets and significantly increased revenue.

Customer Service

 Successfully operated a hair salon that offered various cosmetology services.

 Worked in collaboration with area assisted living homes to provide cosmetology services to the residents.

 Through education and experience, incurred product knowledge of hair care products to advise clients on what products to use.

 Handled hard to please clients with respect and diplomacy that resulted with a favorable resolution.

Page 2 of Lee Ann Smith’s Resume

10/05 to present Director Sales/Marketing Polynesian Designs, Uniontown, PA

07/02 to 10/05 Sales Representative Ogden Directories, Altoona , Pa.

03/98 to 07/02 Public Relations/Marketing Manager Smith Chiropractic Clinic, Uniontown, PA

EDUCATION

High School Diploma

Uniontown Area Senior High School, Uniontown, PA

Uniontown Beauty Academy

Westmoreland County Community College

Some college courses completed

Real Estate course completed, Greensburg, Pa.

Polly School of Real Estate

LEE ANN SMITH

875 Wymps Gap Road

Smithfield, PA 15401

724-***-****

email: ********@********.***

Dear Sir or Madam:

It is twice as hard to attract a new client as it is to maintain an existing one. Unfortunately, this fact is often overlooked by many businesses.

Delivering high-quality, responsive service is vital as a sales/marketing representative in today’s economy and that is exactly what you will get when you hire me.

My solid experience enables you to add a seasoned professional to your team – one who can begin being productive at once. Allow me to highlight my strengths:

• Over 10 year of experience dealing with the public.

• Highly effective communication skills, which I used to present information that is precise, to the point and beneficial for the consumer.

• In-depth experience developing marketing strategies and techniques. As the old saying goes, if at first you don’t succeed try again. I am persistent and I reflect a genuine concern for the consumer, instructing them that the products/services that I represent are superior, which I highly believe in and trust, and that their satisfaction is the key to my success.

• Familiarity with, and comfort in, working in various territories and locations. I have worked in many areas I am not afraid to broaden my span to increase sales and productivity.

My diverse sales/marketing experience would enable me to promote your products and enable the presentation of a highly competent and aggressive sales professional. I am eager to be a part of your organization and I know I would enjoy selling your products.

My resume provides further details on background and accomplishments. Realizing that this data cannot adequately convey my personal and professional strengths. I would appreciate the opportunity to meet with you, at which time we can discuss my qualifications and how I would be an asset to your organization.

Sincerely,

Lee Ann Smith

Enclosure

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