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Software Quality Assurance

Boca Raton, Florida, United States
May 25, 2010

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Stephen J. Young

**** ** **** *******

Delray Beach, Florida 33445

Cell: 978-***-****


* Most recent experience as a QA Analyst developing automated regression tests and performing all levels

of QA support for the web site.

* Extensive experience developing QA test processes, plans and test cases for both manual and automated


* Known as an energetic, self-motivated and easy to work with employee.


Tools: QTP , MS TFS, BEA WebLogic, UNIX and Windows Shell languages, SQL, Toad, SQL Developer

for Oracle, MS Access, MS Office Suite, MS Outlook

Languages: Java, C++, C#, Visual Basic, Basic

Systems: Solaris, HP-11, Windows-NT and Windows-2000, Windows Xp, UNIX

Vitacost Corp., Boca Raton Fl. 33487 Software Quality Analyst

* Developed Automated Regression Tests using Quick Test Pro and Team Foundation Services.

* Provide 1st line support to 50 Customer Service Reps during the initial deployment of ERP system built

on Microsoft Dynamics AX Services.

* Developed a QA Test Process for the new ERP system.

* Developed a QA Regression Test Plan for new ERP system.

* Executed Release & Regression testing of ERP system.

Hollywood Media Corp., Boca Raton Fl. 33431 Software Quality Analyst

* Providing all levels of QA support as the sole QA Analyst for the web site.

* Develop and maintain detailed test plans for web site enhancements and upgrades based on development


* Develop and maintain test cases for manual and automated testing. This includes developing test cases

for UI, functional, ad-hoc, system and data testing.

* Execute functional, regression and system testing in the development, staging and production


* Identifies, documents, and tracks all software defects.

* Maintains the integrity and stability of the QA test environments.

* Troubleshoots software defect with development teams.

* Provide off-hours support for hot-fixes, upgrades and installations.

PAREXEL International, Lowell Mass. 01701 Help Desk Support Analyst

* Analyze and address end-user problem requests to completion via email, phone and in person.

* Track open issues and provide regular status reports to management.

* Provide technical support to end-users, application development, DBAs, training and documentation and

vendor technical staff.

* Monitor and maintain application server platforms. Perform application software upgrades.

* Develop documentation and training for end-user and support staff.

* Participate in determining new release and feature requirements.

BEA Systems, Nashua NH/Burlington Mass Senior SQA Engineer

* Worked as part of team of Software Quality Engineers developing test automation and reporting systems for

BEA Tuxedo, WebLogic Enterprise and WebLogic Server across multiple platforms.

* Developed and maintained test automation system for executing regression, stress, and performance testing.

* Developed Test plans including multi-platform test matrixes and resource usage.

* Performed test execution and reporting for multiple releases of BEA Products.

* Provided test results feed back to design engineering identifying QARs associated with product failures.

* Increased Test coverage from one platform with 5k test points to five platforms with 30k test points.

The Cushing Group, Nashua, New Hampshire Software Consultant.

Worked as a consultant to Digital Equipment Corporation with ObjectBroker engineering on the design and

development of a set of product examples for ObjectBroker.

Digital Equipment Corp. Maynard Mass. Software-Hardware Engineer.

* Senior IM&T Software Consultant.

* Senior Software Engineer.


Boston University Metropolitan College

B.S Computer Science

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