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Management Manager

Raleigh, NC, 27816
August 13, 2012

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A driven associate with diverse experience in all aspects of production operations management, internal controls audit, human resource management, recruiting, and people development. A proven ability to develop ground-breaking strategy to deliver excellent results through people management, critical to successful business operations.

Operational Effectiveness & Six Sigma Change Management Operations Management Training & Retention Fulfillment & Distribution Recruiting & Staffing People Management Team Building Compensation & Benefits Design Client Relationships SAP Employee Relations Recruiting & Staffing Succession Planning Workforce Management

LEGACY, LLC, Castalia, N.C. 2010 –Present


Established western art and apparel company, taking ideas from inspiration to ecommerce and trade show retail in eight months. Selling direct-to-consumer, apparel retailers and art galleries.

Designed and created entire product line and company identity in five months.

Managed marketing and PR delivery, product development, web and graphic identity.

Developed Six Sigma warehousing and fulfillment processes for apparel line.

Managed eight vendors to complete three product lines within an $80,000 budget.

Facilitated partnership with children’s cancer organization to donate portion of Legacy proceeds.

Established sales presence at national trade shows, including the largest, National Finals Rodeo in Las Vegas.


Auditing Consultant

Consulted with business leaders to design, implement, and audit IT processes for business control requirements.

Facilitated process reviews, key control documentation, and testing implementation with PepsiCo Business Process Owners.

Reduced audit workforce by 50%, streamlining the client’s control framework and testing approach for Accounting, Tax, Purchasing, Treasury, and Inventory processes.

Conducted process validations, walk-throughs, and SAP audits in compliance with Sarbanes-Oxley quarterly and cyclical application controls.

Managed PepsiCo Release 5 and 6, Key Control documentation and IT audit testing.

HEWITT ASSOCIATES, Lincolnshire, IL 1994 – 2006

Human Resources Workforce Manager 2004 – 2006

Led strategic human resources direction for the National Supporting Service Operation of the U.S.’s largest HR and Business Process Outsourcing firm.

Reduced staffing expenses through by $1 million in one year through effective workforce management.

Facilitated training, development, and succession planning for 600+ warehouse, print production, fulfillment, shipping and record keeping employees.

Consulted with Senior Leadership to implement effective human resource staffing strategies, including recruitment, development, and performance management.

Executed management training and development program for 60 managers and senior leaders.

Exceeded goals for 600+ employees in diversity, attrition, compensation, staffing, and recruiting.

Operations Leader 2002 – 2005

Managed all aspects of inventory management, production and fulfillment of confidential print material for 90 associates and six managers with an operating budget of $9 million. Supported over 2000 global clients.

Merged inventory management, print production, and fulfillment operations of 350+ employees into one division and improved client delivery by 75%.

Exceeded all client service and delivery targets of 99.9% accuracy for Hewitt’s Production Operations.

Achieved $1.3 million cost reduction through the delivery of a co-sourcing model.

Reduced fulfillment/inventory costs by 20%, merging all outsourced production with internal operations.

Developed total delivery model, measures, and audit processes for highly confidential payroll business.

Created a delivery structure that provided consistency in inventory management through IMS, product fulfillment and distribution, achieving 99.9% accuracy in SLA delivery.

Fulfillment Leader 2001 – 2002

Firm-wide leadership of internal and vendor sourced, highly confidential printed pieces, including warehousing, print, and fulfillment of all benefits communication activity.

Established successful operating structure, aligning role portraits, competencies and staff to achieve business objectives and meet 99.99% accuracy in SLAs.

Reduced vendor expense by 20% by streamlining vendor fees, accounting for over 50% of production.

Revamped technical training for client Consultants, improving client delivery by 50%.

Coached 25 managers on client relationship management, recruitment, and employee development.

People Strategy Leader 2001 – 2002

Developed human resource strategy, and engagement, development, diversity and recruiting objectives for Client Consulting division of 250 associates.

Delivered the change management strategy for a multi-practice integration of 250 associates, resulting in 0% disruption to client service.

Achieved an all-time high engagement score, through leadership of the associate engagement team.

Produced a training framework with sole accountability for associate development in the division.

Fulfillment Manager of Managers 2000 – 2002

Managed all aspects of delivery of highly confidential print material for 2000 clients with 5 million+ pieces.

Spearheaded all aspects of fulfillment, inventory management, vendor sourcing, and distribution.

Revitalized end to end inventory management/distribution process, improving client delivery by 50%.

Developed improved organizational strategy and led ten Managers to deliver ground-breaking results.

Led reorganization, benefits and compensation restructuring, development, and change management.

Fulfillment Processor and People Manager 1996 - 2000

Northwestern University, Evanston, IL 2010

Bachelor of Science, Psychology

Member of Alpha Sigma Lambda National Honors Society

MBI, Chicago, IL 1992 – 1993

Coursework in International Ministries

Six Sigma Green Belt Certified 2003

Proficient in Spanish

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