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Computer / Helpdesk Technician

Location:
Wadesboro, NC
Salary:
Negotiable
Posted:
September 29, 2008

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Resume:

Scott E. Rogers

**** ******** ***

Wadesboro, NC 28170 **.*.*.******@*****.*** 704-***-****

SUMMARY OF QUALIFICATIONS

• Served 20 years in the U.S. military with 18 years of electronic operations/maintenance and 12 years of IT experience.

• Proven expertise in supporting and troubleshooting hardware, software and networking

• Strong leadership and management skills

• Efficient in meeting deadlines, managing projects, and prioritizing tasks.

• Strong knowledge in system administration and support in Microsoft Windows 95, 98, NT, XP and 2000

• Symantec Ghost 10.0 proficient

SECURITY CLEARANCE

• Secret Clearance

PROFESSIONAL EXPERIENCE

Porter Techical 11/2007– 08/2008 Patuxent River, MD

Mission Planning Specialist / Management Analyst

• Perform training sortie mission planning, using the Joint Mission Planning System (JMPS), to develop criteria for evaluating the effectiveness of the programs detailed plans, goals and objectives.

• Prepare test mission flight packages including electronic route of flight navigation charts and the loading, verifying and validating of mission parameters.

• Create and maintain navigation charts required for operations in military training routes and operating test ranges

• Conduct mission planning software and hardware testing on route and weapons planning

• Analyze mission data collected, prepare reports of findings and submit proposed plans to the program manager.

• Maintain configuration control of JMPS planning software.

• Capture test data using analytical systems expertise, document findings and make recommendations on findings.

• Inform program manager of mission planning software (UPC) load and configuration for JMPS system.

• Provide recommendations for specific configurations to maximize mission effectiveness.

• Analyzing findings and make recommendations on substantive operating programs.

• conduct detailed analyses of complex functions and work processes (production standards,workloads, etc.)

• develop manuals and directives covering the administrative aspects of field operations

U.S. Navy

Side Scan Operator 2/2005-8/2007 Sicily, Italy

• Served as a Side Scan Sonar supervisor as well as operated all hydrographic survey software for the Marine Sonic, Klein 5500, and Klein 3000 side scan sonar systems

• Maintained all electrical and electronic equipment onboard the ASD craft, including radar sets, radios, winches, and generators without outside assistance

• Directly supervised a total of 25 hydrographic patrols on a small craft with a 3 man crew, identifying over 300 objects including 3 inert mines

• As a Work Center Supervisor, managed the maintenance scheduling, materials and supplies for 2 boats, 3 side scan sonar systems and their associated equipment (Outboard motors, winches, generators, etc.)

Help desk supervisor 8/2001 – 02/2007 Goose Creek, SC / Sigonella, Sicily

• Supervised a 500 computer windows network and was an administrator for a 300 computer Novell learning network at the Naval Nuclear Power School in Goose Creek, SC

• While serving as a helpdesk supervisor, took on the average of 200 calls per day and was able to solve approximately 85% to 90% of computer issues.

• Worked flawlessly with Navy/Marine Corps Internet (NMCI) personnel during network migration which allowed for a smoother transition to the NMCI system.

• Effectively troubleshot and identified hardware/software problems, and repaired well over 5000 computers in a 3 year period

• Performed proactive maintenance to minimize downtime at the system level

• Made recommendations for future enhancements and upgrades of NMCI network

• Conducted software installations and continuing support for software installed.

• Developed a knowledge base to leverage problem resolutions for repetitive support issues, and provided self-service assistance to end users

• Performed and monitored computer backups

• Monitored and troubleshot disk space and system performance

• Reviewed system logs for potential problems or issues

• Performed routine activities, such as installing updates/patches and server reboots/refresh.

• Organized computer files and directories

• Reviewed virus protection and ensured up to date virus definitions

• Reviewed and recommended software upgrades, such as Veritas, Symantec and Norton

• Added, removed and changed user accounts, including executing security protocols

• Executed account password changes both locally and remotely

• Documented all administration activities

• Developed and administered Group Policies in Active Directory

• Developed system administrative procedures and schedules

• Conducted Symantec GHOSTing operations

• Made upgrades to firmware, operating systems, and applications as well as troubleshooting network and printer issues

Operations Specialist 8/1987 - 8/2007 Various Locations

• Served as a Watch Center Supervisor on board 4 different naval vessels

• Qualified Combat Systems Training Team (CSTT) member and helped train key personnel by evaluating and critiquing various training evolutions

• Accomplished Travel / Schools coordinator handling 300+ travel arrangements, school and hotel reservations, as well as transportation requirements of individuals, all while keeping within the commands quarterly budget

• Have over 300 aircraft control hours with various types of military aircraft to include P-3’s, A-6 and F-16’s

• Expert radar operator/radar set controller with literally thousands of logged contact hours, both surface and air

• Highly Trained Repair Technician, maintained the good repair of fan coil units, blowers and radar sets, also very familiar with electronic and electrical tag-out procedures

• Served as a Supply parts person on 2 separate occasions managing budgets ranging from $30, 000 per quarter to $300,000 per quarter for supplies and up to $1.2 million per quarter for repair parts

COMPUTER SKILLS

HARDWARE:

Routers, switches, modems, desktops, servers, motherboards, printers and scanners.

SOFTWARE:

Microsoft windows 95,98,W2K, NT,XP, Microsoft Office Suite, Internet Access, Oracle, Dreamweaver, Fireworks, Symantec Ghost 10.0, Windows Server, Norton A/V, and NERO 8, Symantec Firewall Protection



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