Sign in

Business Analyst/Project Manager

Tucker, Georgia, United States
May 24, 2010

Contact this candidate


*** ********** **** *****, *******, GA 30075 Cell: 678-***-****



Highly energetic professional accustomed to working in fast-paced environments while utilizing superb organizational and interpersonal skills successfully. A creative problem – solver driven by challenges presented from the day to day transactions that occur within a business. A flexible, adaptable individual able to meet high goals while displaying exceptional operational leadership and applying technical skills and business knowledge to improve results.

Core Strengths

Collections Professional Networking

Team Player Detail Oriented

Enthusiastic Effective Multi-tasking

Problem Solving Quality Customer Service

Professional Experience

Bottomline Technology, Alpharetta, GA 2007-2009

Level 1 Technical Support Analyst-Licensing Administrator

Provided both general and in-depth world-wide customer technical support of, Optio DesignStudio and Create!form that runs on Windows 2000, 2003 and XP. Exercised troubleshooting for incoming customer’s calls.

Used Bomgar and WebEx sessions to troubleshoot customer problems while providing training. Issued and processed license keys for all Optio products. Processed sales orders for shipment.

Created and updated accounts for new and existing clients. Provided support for customer having issues entering license keys.

Doubletree Hotel, Atlanta, GA 2004-2007

Accounts Receivable Specialist

Opened and managed new accounts for direct billing. Completed reference checks for companies being processed for direct billing. Reviewed direct billing statements to verify accuracy before submitting an invoice to the customer. Collected and updated deposits and payments for accounts. Interacted very closely with the sales, catering and revenue manager in order to ensure proper billing of accounts. Communicated daily with Accounts Payable departments for customer accounts that were delinquent. Researched and resolved guest discrepancies. Reviewed night audit packages. Issued and performed monthly bank cash counts. Participated in annual audits. Entered journal entries daily into the Peachtree Accounting system. Completed monthly bank reconciliations. Provided weekly AR updates to the controller. Assisted auditors with annual audits. Supported the controller whenever necessary.

SunTrust Bank, Atlanta, GA 2001-2004

Teller Manager

Ensured that the teller line ran smoothly and effectively. Helped escalate the banks customer satisfaction score.

Coached and encouraged top performance on a daily basis. Conducted daily huddles in order to inform the tellers of the day’s focus. Tracked each teller’s weekly referrals. Assisted the Banking center manager in making sure that the bank was in compliance according to audit’s standards. Demonstrated excellent customer service.

Performed all of the daily tasks of a teller manager such as approving transactions, cash control, branch security and internal audit control.


Accounting, University of Phoenix, Atlanta, GA

Currently enrolled

Computer Skills

Peachtree Accounting, MSWord, MSExcel, Pivatol, Salesforce, Optio Design Studio, Create!form, Windows 2000, 2003, AS/400 XP

Contact this candidate