PRESTON FREY

OBJECTIVE

Focus on a career within Technical Marketing (Service Engineer Training/Documentation/Technical Writing). The position would encompass a wide spectrum of my capabilities, (leadership, hardware, interface, software, project management, and human relations). Ideally it will be extremely dynamic in nature, not just featuring training and documentation, but trouble-shooting, interaction with people/customers, travel and involve multiple functional aspects of the organization.

CAREER SUMMARY

Many years of experience in field service, course development, technical training, customer support, hot site management, parts management, new product introduction, implementation, preventive maintenance, installation, repair strategies, diagnosing & trouble shooting H/W, S/W and Interfaces. Over 7 years experience with Medical Devices (Flow Cytometry, Intelligent Microscopes, Slide Makers). Over 10 years experience in Laser Printer Technology. Over 6 years experience in software development and system analysis. Very computer literate, including complete MS Office suite. Works well independently, but excellent team player. Very aggressive student. Adept trainer. Proficient in human relationships. Familiar with the importance of HIPAA and FDA requirements and documentation. Everyone is a customer looking for satisfaction.

EDUCATION

Northern Arizona University Flagstaff, AZ

Masters in Business Administration - MIS 1993. GPA: 3.7

Bachelor of Science in Electrical Engineering 1979. GPA: 3.5

PROFESSIONAL EXPERIENCE

UT MD Anderson Cancer Center: Bastrop, TX (Husbandry System) 3/09 – 2/11

System Analyst

Responsible for Husbandry database system consisting of content, programming, distribution, course development, training and database structure. Database in Oracle 11g using MS Access as programming language. Good with PL/SQL. Performed help desk support.

Tomotherapy Inc: Madison, WI. (High Intensity Adaptive Radiation Therapy System) 9/08 – 2/09

Service Solution Engineer

- Successfully completed intense 7 week training on HIART (see above) System. Included the linear accelerator, magnetron, solid state modulator, image detection array, water and oil cooling systems, high voltage system, laser calibrated precision entry bed as well as a complex data control system and workstations.

- Reviewed and expanded knowledge base, trouble shooting guides, field alerts and service bulletins.

Sysmex America Inc: Dallas, TX. (Medical Device and Interfaces) 8/02 – 8/08

2nd Level Field Support Engineer / Technical Consultant

- Prevailed as a world leader to assist multiple escalated field repairs per day via phone and/or customer visits. Thoroughly document and communicating all activities until resolution.

- Updated service and user manuals. Create installation guides, trouble shooting guides, knowledge base, technical service bulletins, site planning guides, PM procedures and parts kits.

- Executed training classes and sessions for field service engineers and customers

- Performed pre-site meetings/training and installed over 25 high end hematology systems consisting of blood analyzers, slide makers, automated intelligent microscopes, sorters and other medical devices all connected via a tube transport system.

- Exclusively developed, documented and trained on an adaptive interface emulator for all instruments using RS-232 or TCP/IP.

- Coordinated and rolled out a multiple state implementation of one of the company’s largest customers.

Lombardi Software: Austin, TX (Process Management System) 12/00 – 7/02

Product Support Engineer, Customer Service Engineer, Deployment

- Solely developed, documented and implemented a company wide issue tracking system for support, QA and IT

- Performed Oracle database management and normalization

- Originated new product introduction, build, version control, deployment, training and installation

- Carried out problem trouble shooting, prevention, tracking and reporting

- Implemented documentation review and enhancement

Compuware: Phoenix, AZ. Base (Aircraft Maintenance and Service System) 10/99 – 11/00

Programmer Analyst and Consultant

- Aided with project management for all customer requirements from conception to obsolescence to ensure requirements and enhancements are clearly documented with scope and understanding to circumvent unmerited work.

- Programmed, documented and added version control to projects.

Metrix Inc.: Waukesha, WI. (Service Engineering System) 2/99 – 9/99

Senior Software Engineer

- Assisted in project management, resolution and distribution of customer requests concerning both product enhancements and corrections.

- Contributed, documented and trained on new ideas and enhancements of current service engineering software.

- Mentored/Trained new engineers concerning product development, technical skills and techniques.

McHugh Software International: Waukesha, WI. (Warehouse Management System) 10/96 – 1/99

Software Application, Product Support Engineer and Instructor

- Provided Course Development and Instruction for a large scale Warehouse Management System as well as Uniface and Oracle.

- Sustained on-line support and hot-site management.

- Debugged and patched product issues using Uniface and PL/SQL

- Facilitated feasibility development to internationally enable product.

- Designed normalized data model

USA Group, TRG: Phoenix, AZ. (Higher Education System) 10/94 – 10/96

Technical Architect

- Assisted and trained software engineers on correct programming techniques and specifications.

- Created, taught and enforced programming standards and central procedures.

- Designed, programmed and tested screens to fulfill customer aspirations and data requirements.

- Structured, maintained, and enforced change control.

- Ensured data integrity and normalization.

- Persevered and sustained version control.

- Delivered and installed applications.

- Responded, satisfied and tracked customer calls.

Honeywell: Phoenix, AZ. (Service Engineering System) 7/93 - 10/94

Programmer Analyst

- Performed data conversions and new product data loads.

- Documented and trained engineers on new service system.

- Delivered on-line support, customization and project management for changes to company maintenance service system

Hewlett-Packard: Boise, ID. (Laser Printers and Disk Drives, introduced LaserJet) 6/79 – 8/91

Technical Marketing / Service Engineer / OEM Engineer

- Developed and taught worldwide service training.

- Created, proofed and improved service/user manuals and related service documentation.

- Developed, forecasted and established worldwide parts programs.

- Devised and implemented worldwide repair strategies.

- Presided over hot-site management, on-site system planning, installation and repair

- Communicated with system divisions to ensure compatibility.

- Worked with manufacturing, process and lab engineers to investigate, derive and implement solutions for class problems.

- Performed both service and sales training for HP Laser Printers in Europe. Educate HP with IBM terms and configuration to be able to sell and support laser printer stations on IBM systems.

HUMAN RELATIONS & CREATIVITY

- Dale Carnegie graduate. Awarded for Personal Progress and Human Relations.

- President of the MBA Association at Northern Arizona University

- Developed and patented "HEXIPUZZLES" (Rated in the top 10 shareware puzzles in the US by Games Magazine in 1994. Rated number 2 for shareware puzzles in the US by the Waite Group in 1995.

ADDITIONAL

References and academic records are available upon request. Very willing to travel, clean background check, drug and smoke free, good credit, clean driving record, current passport.

AVAILABILITY

Immediate. Willing to relocate myself for good, stable position.

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