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Customer Service Manager

Location:
Garland, Texas, 75043, United States
Posted:
March 03, 2011

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Creshel D. Bishop

**** *********** *****, *******, ***** 75043 Cell: (206) ***-****

OBJECTIVE

Seeking to obtain employment with a well established company where I can utilize my skills and expertise in today's challenging medical field.

SUMMARY

Demonstrate responsibility for professional growth through pursuit of work related experience and training.

Quick learner with excellent communication skills and problem solving.

Experienced in assisting the public from many diverse cultures.

Promote and contribute to team work.

Ensure all daily task are completed in a professional and timely manner.

Able to work under pressure and handle multiple tasks in a high volume work environment.

Work with little or no supervision

SKILLS

Access, Chart Maxx, Claims Processing, Copy / Fax, Customer Service Specialist, Data Entry, Dictation, Epic Registration, Financial Service Counselor, HIPPA, Medical Terminology (ICD9/CPT/PDR), Microsoft Word, Mindscape, MMIS (DSHS System), Multiple Phones, Office Assistant, Office Manager, Outlook, Patient Registration Representative, Pointshare, REG ADT.

WORK HISTORY

Washington State Department of Health

Site Coordinator / Office Assistant III - April 2005 - May 2009

Duties: Provide clerical related duties for technical staff, pay bill's, customer service in person and over the phone, greet and direct visitors and ensure they received accurate information they needed to conduct business with the Department of Health, maintain schedules for conference rooms and place food orders, prepare video conferencing, order supplies, coordinate maintenance and emergency equipment repairs, provide accurate and timely responses for inquiries and request, maintain desk reference manuals with precise and detailed instructions, provide crossing for other Department of Health administrative staff that provided relief for lunch, breaks and unexpected absences. OVERSEE: Combined Fund Drive, Commute Trip Reduction Program, Employee Health Clinics, Blood Drives, First Aid / CPR / AED Classes, Served on the (SERC) Safety and Emergency Response Committee and implement security procedures and recommendations for the SERC committee to provide a safe work environment for all staff and visitors.

Harborview Medical Center

Financial Service Counselor - December 1998 - April 2005

Duties: .Customer service in person and over the phone in a fast paced multicultural healthcare environment with multiple task, register and interview patients obtaining demographic and financial information, schedule and cancel appointments, assign patient medical record numbers, emboss ID cards, print labels for patient charts, explain and screen patients for the Low Income Allowance Program and other available charity programs, obtain copies of insurance cards, routinely check network systems for healthcare coverage and PCP assignment, determine financial sponsor codes and enter information into registration database, register and assist officers and inmates, request interpreters as needed and other duties as assigned

Various Temporary Agencies

Patient Accounts, Biller, Patient Registration Rep. - March 1998 - December 1998

Duties: Customer service, verify insurance coverage, code and process medical bills, re-bill, assist patients with UB92 and TB10 inquiries and CRT input.

J.P. Francis and Associates

Office Manager - August 1995 - March 1998

Duties: Pay monthly bill's, checking and savings deposits, reconciliations, light bookkeeping, order supplies, payroll and prepare W2's.

Forbes Young Enterprises, Inc.

Office Manager - October 1993 - July 1995

Duties: Customer service, oversee job fairs, pay monthly bills, prepare payroll, expense reports and travel arrangements, process incoming and outgoing mail, research and filing.

The Boeing Company

Personnel Assistant - June 1991 - October 1993

Duties: Post employee attendance, generate monthly reports, place food orders for meetings, travel arrangements, process incoming and outgoing mail, daily filing and assist in other areas as needed.

The Associates

Administrative Assistant - June 1986 - January 1991

Duties: Prepare and seal leases, update lease summaries, request for tax ID numbers and insurance certificates, expense reports, post rent transactions, code invoices, check request, stop payments, journal entries, data entry, word processing, dictation, mail routing, filing, setup and manage electronic filing system.

Travelers Insurance

Claims Processor - June 1981 - May 1986

Duties: Process medical and dental claims, CRT input, issue checks, stop payments, generate monthly reports, research and dictation.

EDUCATION

Sulphur Springs High School

Sulphur Springs, Texas

1980 Graduate

Greenriver Community College

Auburn, Washington

2000 - 2000

REFERENCES: Available upon request.



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