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Michelle's Resume

Omaha , NE, 68135
September 12, 2008

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**** ***** ***** ****** ******

PHONE: 402-***-****

EMAIL **********@*****.***


To obtain a position allowing me to work in a challenging environment where I can apply the skills I have learned throughout my education and professional career. I strive in continuing to develop as an individual by working with other talented co-workers while establishing new skills and practices.


Bellevue University Omaha, NE

B.S. Business Administration

 In the process of achieving a bachelors degree in broadcasting/communications at the University of Nebraska at Omaha.


 Proficient skills in working with a wide array of individuals with various learning abilities. I taught at

Family Taekwondo of Omaha for six years as a trainee instructor.

 Detail oriented, excellent communicator, and problem solver.

 Thinks “outside the box”

 Self starter that can handle several complex tasks at once while assigning priority and following up to ensure completeness and accuracy.

 Extremely knowledgeable in trouble-shooting technical applications and using all Microsoft Office applications.

 Type 75 words per minute and able to enter numerical data at vast rates.

 Perfectionist who is organized and takes pride in my work.

 Requires no supervision


Business Communications

Human Relations



Organizational Behavior and Theory





Prestige World Class

Omaha, NE

Bartender July ’08 – Current

 Make alcoholic beverages

 Be enthusiastic and outgoing

 Associate with a wide array of people

 Ensure cleanliness of facility

 Ability to multi-task

 Able to work in a fast-paced environment

Channel 6 News (WOWT)

Omaha, NE

Creative Productions Intern June ’08 – August ‘08

 Promoted news station at the Olympic Swim Trials

 Promoted the Omaha Buzz in 6.20 at the College World Series

 Ran Teleprompter

 Correspondence work

 World Now and Click-ability software programs

 Editing/Written scripts

Quality Brands of Omaha (Budweiser)

Omaha, NE

Line Cleaner May ’08 – July’08

 Maintain good relations with clients

 Properly clean the draft beer lines

 Independently work with little to no supervision

 Stock beer on the weekends

 Ensure that lines are prepared for large social events

at auditoriums

First Data Resources

Omaha, NE

Charge Back Representative Sept ‘07 – May ‘08

 Process charge backs for advanced clients

 Complete 453 reports

 Examine Visa rejects

 Finish retrieval requests

First Data Resources

Omaha, NE

Fraud Recovery Specialist April ’06 – Sept ‘07

 Evaluating work case

 Analyzing documentation associated with the case

 Decision on proper chargeback reason code usage

 Monitoring of stringent timeframes associated with the case

 Communication with Financial Institutions

First Data Resources

Omaha, NE March ‘05 – April ‘06

Phone call Representative (POS)

 Solve technical problems

 Provide excellent customer service

 Resolve issues on a first call basis

 Organizational skills to aid in resolutions

 Constant training to enhance knowledge

 Assist other representatives with issues

First Data Resources

Omaha, NE July ’03 – March ‘05

Phone Call Representative (Universal Fraud)

 Respond to customer calls and direct

to appropriate area

 Manage credit card losses, thefts, or misuse

 Inform cardholders of fraudulent activity

 Activate credit cards

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