Computer Network Systems
Resume:
White Bear
POB *****
*************@*******.***
Objective:
To utilize my degreed education and skills in a progressive, growth and team oriented enviroment involving computer technology and to pursue computer forensics.
Qualifications/Related Skills:
Superior customer service
Superior analytical skills
Superior troubleshooting
Strong knowledge of PC Hardware and Operating Systems
Strong knowledge of OSI Model, TCP/IP, Ethernet, LAN, WAN, internet workings and basic telecommunications technologies
Basic knowledge of simple network design, implementation and management
Entry-level, hands-on skills in router and switch configurations
Entry-level, hands-on skills in installing, maintaining and managing desktop/client operating systems (e.g., Windows XP, Vista, 7, Linux Fedora and Red hat)
Entry-level, hands-on skills in installing, maintaining and managing server operating systems (e.g., Windows Server 2008 and Linux)
Education:
ITT Technical Institute-Seattle, WA. A.A.S. in C.N.S. December, 2011.
Relevant Experience:
12/2008-6/2009 Directv Lynnwood, WA.
Installer/Troubleshooter
Installed and setup all equipment for satellite television service (residential, small business) in Seattle-metro area. Customer conflict resolution when necessary..
2/2006-5/2008 United Indians of All Tribes Foundation Seattle, WA.
Cultural Specialist/Administration Assistant
Cultural Consultant and outreach specialist for United Indians Youth Home and surrounding tribal peoples in Seattle-metro area. Also met with and interacted with foreign dignitaries.
5/2001-4/2006 Self-employed Seattle, WA.
Telecomm Consultant
Advised clients on telecommunications solutions, both large and small, installed, troubleshot and repaired equipment.
5/2000-4/2001 AT&T Wireless Bothell, WA.
Network Analyst/HLR Recovery Team
Monitored, analyzed, troubleshot and repaired via computer, nationwide HLR network and European GSM network. (Escalating when necessary, reduced trouble tickets by 85%) Also mentored fellow employees and upper management.
2/1998-3/2000 U.S. West Seattle, WA.
Network Technician
Installation, troubleshooting,maintenance and repair of POTS lines from central office to customer location (inside and out) in Seattle-metro area. Also gave customer education and conflict resolution when needed.
11/1994-2/1998 Telecommunications, Inc. Seattle, WA.
Installation/Repair Technician
Installed, repaired, troubleshot and maintained broadband cable from trunk lines to customer location. Also provided customer education and conflict resolution if necessary.
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