Jason W. Joseph

**** **** **** *****

Allen, TX *5013

214-***-****

*******@*********.***

OBJECTIVE:

Acquire a Human Resources Coordinator position in the DFW area.

SUMMARY:

• Working experience in Human Resources for over 3 years.

• Working knowledge of SOX, HIPPA, FLSA Laws, EEO, and Workers Comp Injury laws.

• Proven ability to assume challenging roles, perform in highly visible positions, work under pressure to meet deadlines and produce strong sustainable results.

• Training, mentoring and motivating individuals to sustained high performance levels.

• CPR Certified

• Proficient in Microsoft Suite, UltiPro, StarCast, Sabre, Remedy, First

Wave, CAPS, Deploy, and the Internet.

EDUCATION:

Bachelor of Business Administration in Business, August 2000

Stephen F. Austin State University

Courses taken included:

Human Resources Management

Labor Relations

Management Theory

Personal Selling

Business Environment

Business Policy and Strategy

Operations Management

Business Communications

Business Law

Enrolled in Human Resources Management Certificate Series and

Recruiting, Interviewing & Selecting Employees class in September 2008.

EXPERIENCE:

Human Resources Coordinator, December 2007 to July 2008

MetroPCS, Richardson, Texas

• Conduct new employee orientation and oversee entire process to ensure employees gain an understanding of benefit plans, enrollment provisions and company policies and procedures and encounter a smooth transition into the organization.

• Assisted employees and managers in responding to basic questions and concerns and provided policy and procedure interpretation, referred significant issues to HR Manager.

• Designed, implemented, and responsible for new tracking program accessible to all supervisory corporate positions regarding project management and completion.

• Liaise with payroll to ensure all paperwork is completed and payroll is updated with new hire, termination and other employee changes in a timely manner.

• Developed ad hoc reports and business tools using Access and Excel.

• Assist in the administration of health and welfare plans including enrollments and terminations. Process required documents through payroll and insurance providers to ensure accurate record keeping and proper deductions.

Account Executive, August 2007 to October 2008

California First Leasing, Irvine, California

• Managing regional database of over 2000 accounts in Michigan, Tennessee, and North Carolina varying from small-, medium-, and large- size businesses

• Build relationships with private and corporate decision makers in order to finance their equipment acquisitions through lines of credit, term loans, and capital and operating leases.

Background Coordinator (HR Coordinator), July 2005 to May 2007

Southwest Airlines, Dallas, Texas

• Administer pre-employment checks including criminal, background, and reference as well as drug testing. Responsible for processing and analyzing background checks for all pilots and fifteen airport ground operations in the Eastern United States.

• Created and responsible for a network database that aids in the communication between departments in the Human Resources area, which resulted in better communication within the department, thus raising quality assurance.

• Coordinate paperwork (Employee Status Change Forms, Requisition Forms, I-9 Forms and all other forms) for all new hires, terminations and employee changes (e.g. transfers, promotions, salary changes, etc.).

• Streamlined internal background checks for pilots by eliminating background vendors, which resulted in a savings in excess of $65,000.

• Assisted in Transportation Security Administration and Federal Aviation

Administration audits in regards to employee file information.

.

Customer Relations Senior Representative II, October 2000 to

June 2005

Southwest Airlines, Dallas, Texas

• Supervised, trained, assigned, evaluated and disciplined subordinate staff and effectively recommended hiring and dismissal of up to 15 employees.

• Designed a training program and reference information manuals for all new and present employees.

• Responsible for overseeing hourly weather patterns for entire department thus resulting in better communication between employees and customers.

• Offered constant feedback to employees regarding their performance appraisals, etc.

• Always up to date on Customer Service procedures and was current on all

interdepartmental regulations to aid interaction between employees.

• Provided support for Internal and External Customers with their travel concerns, which resulted in a Wings of LUV award.

Credit & Activations Representative III, November 1998 to May 2000

Cingular Wireless, Farmers Branch, Texas

• Designed department training manual, which resulted in a promotion within 8 months to Corporate Trainer.

• Prepared and maintained reports that were necessary to carry out the functions of the department. Prepared periodic reports for management, as necessary.

• Directed, supervised, trained, maintained and was accountable for a staff of 30 Customer Service Representatives in all job responsibilities with minimal supervision; motivated staff to perform/develop to the highest professional potential.

• Developed ad hoc reports and business tools using Access and Excel.

• Acted as liaison between external organizations and Cingular Wireless.

• Submitted credit checks to the credit bureaus and established service for new and existing customers.

• Circle of Distinction Award – Top 5% performance.

ACTIVITIES:

• Active member of Kappa Sigma and Alpha Phi Omega

• Volunteer with Habitat for Humanity and for Pediatric Renal Disease Education and Awareness.

• Volunteered in bi-monthly community activities and assisted in daily activities in Head Start.

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