Customer Service

Danell D. Dickson Home 530-***-****

**** * ******** **** **** 530-***-****

Redding, CA 96003 ************@***.***

Profile

Personable and detail-oriented employee, with lots of responsibility and the latitude to handle additional projects as needed.

Objective

To obtain an accounts receivable, data entry, or customer service position within a solid Redding company.

Work Experience

October 2003 - January 25, 2008

Dickson & Associates, Inc. - Palo Cedro, CA 530-***-****

Position – Office Manager/AutoCAD Technician

Responsibilities – All general clerical office duties including typing proposals and contracts, operate ten-key by touch, multi-line phone and voicemail system, tally and log all billable hours (per job) for each employee, knowledge of MS Word, Word Perfect & Excel, Adobe, AutoCAD 2008 software, greet all clients and customers.

Reason for Leaving – Laid Off/Lack of Work.

January 1990 - September 2003

Foothill Distributing Company (Budweiser) – Redding, CA 530-***-****

Position – Accounts Receivable/Customer Service Representative

Responsibilities - Responsible for auditing and reconciling all accounts receivable, processing of all incoming mail, batching and posting payments to computer, maintaining delinquent accounts, mailing weekly, mid-month and monthly statements, posting of all service charges, responsible for credit ratings on customers, input daily route reconciliations, answer busy multi-line phone and voicemail system, greet customers, maintain all liquor license information on customers. Operate ten-key by touch.

Reason for Leaving – No room for advancement.

March 1989 – January 1990

Moss & Enochian – Redding, CA 530-***-****

Position – Receptionist

Greet clients for all attorneys, handle 16-line telephone switchboard, directing all incoming calls as needed. Set up meetings, depositions; responsible for scheduling of conference rooms. Responsible for opening, identifying and routing the firm's mail and opening all new incoming client files for the firm. I also assisted with monthly client billing.

Reason for Leaving – Better Opportunity at Foothill Distributing.

October 1986 – February 1989

Travelers Insurance Company – Walnut Creek, CA 510-***-****

Position – Records Specialist/CRT Operator

Responsibilities – Responsible for opening all incoming company mail; searching for policies throughout the office to attach mail to. Reorganized all company files; handled telephone duties. Promoted to Claims Specialist inputting all claim information into system, trouble-shooting problems and operating CRT, inputting claim data including claim numbers, dates, years, names, etc. Operate 10-key by touch.

Reason for Leaving – Moved to Redding, CA

Education

Clayton Valley High School, Concord, CA 94520

Graduated 1986

References

Available upon request

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