Dedicated Quality Manager Professional

Linda D. Sarp

***** ********* **** *****: 734-***-****

Livonia, MI 48150 Cell Phone: 734-***-****

E-MAIL: ******@*********.***

PROFILE

An aggressive, hands-on, results-oriented manager that consistently exceeds goals using Continual Improvement as a foundation. I have successful accomplishments in the automotive, commercial and appliance industries. My experience is with professionals as well as union and non-union employees in both assembly and manufacturing operations of injection and extruded molding, machining, seat assembly, painting, stamping, extruded metals, die-casting, polyurethane manufacture and diecutting and pressure sensitive adhesives.

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Loc Performance, Plymouth, MI, Contract Quality Manager 08/08 to 11/08

Quality Manager 11/08 to 6/09

Machining / Milling Iron Castings and Aluminum for Defense and Commercial Industries

• Reduced number of customer concerns by 75% in 5 months

• Implemented Customer Concern / Corrective Action tracking matrices

• Implemented RMA tracking and inspection methods

• Implement process to control and get up to date calibrations for over 1500 gages

• Institute controls for expedient disposition and review of rejected material in the plant

• Implement system to distribute and control quality alerts with associated training throughout plant

• Implemented system to track internal scrap for pareto analysis and future corrective action items

• Set expectations within quality department for daily inspection and floor control methods

• Implement process audits and “up-stream” quality inspections to reduce and eliminate escapes to customer

• Revised final inspection criteria and measurement methods to reduce overall customer concerns and feedback loop to up-stream to reduce internal rejections

• Implement more robust internal quality auditing system, including LPA.

• Implemented supplier scrap monitoring and DMR system to “real time” for feedback and resolution of issues

• Implemented more robust TS systems by defining and implementing improved procedures, work instructions and inspection methods

The Oakwood Group, Taylor, MI 05/05 to 06/08

Quality Manager, Steel Stampings, Extruded Metals

• Reduce overall External PPM – From 300+ PPM to 3 PPM in 12 months

• Reduce overall number of customer concerns from 52 in 2007 to 4 in the first 6 months of 2008

• Reduce external cost of quality by 75% from 2006 to 2007 and a reduction of an additional 37% in 2008

• Champion Continuous Improvement System – Opened and Closed 350 separate continuous Improvement projects in 14 months

• Implement TS16949 in plant; Obtain 0 nonconformances in last 2 TS16949 audits through continual improvement activities

• Develop key suppliers and their systems to reduce overall incoming product quality problems by 90%

• Develop and improve customer relationships with multiple customer locations

• Implement project planning methodology through team oriented processes – 23 plant improvement projects opened and closed in 5 months

• Assist in implementing 5S, Kanban and quick-die changeover systems

Quality Manager, Plastic Injection Molding, Thermoforming / Assembly

• Reduce overall External PPM – From 76 PPM to 12 PPM in 18 months

• Manage Zero Defect Launch at Customers for 18 part numbers

• Develop error proof methodologies and validation methods and systems

• Developed Pass through Receiving Inspection system in plant through supplier certification process

• Develop and improve customer relationships at multiple customer locations

• Coordinate and Manage Continual Improvement Team and Project Plan Team

A to Z Quality Engineering Services

Contract Quality Engineer at Johnson Controls, Port Street Facility 08/04 to 12/04

• Investigate root cause analysis on launch defects and working with engineering and other plant personnel ensuring that irreversible corrective actions were implemented.

• Monitor quality measurables on floor and drive corrective actions to eliminate internal and external quality concerns

• Monitor and report on hourly production inefficiencies preventing production quoted rates from being met.

• Assist with launch of new Ford Towncar and Lincoln LS ensuring proper quality documentation, processes and procedures were in place for a successful launch

Hahn Elastomer Corp, Plymouth, MI; Plastic Extrusion and Assembly for Auto and Appliance Ind.

Director of Quality 11/03 to 08/04

• Obtained $250,000 in new business on 2 new product lines by determining the root cause that prevented the company from producing parts

• Saved company $185,000 in external quality costs by proving that a specific quality issue was not the responsibility of Hahn but Chrysler Engineering

• Successful launch of 4 programs that had been stalled and not implemented to customer expectations through the use and direction of DOEs, more robust APQP systems and focused supplier initiatives.

• Within 5 months of hire, able to remove one facility from Visteon Focus Supplier System, one facility from Delphi Focus Supplier System, reinstate Ford Q1 at one facility

• Develop system for internal cost saving programs and employee suggestion programs

• Develop error proof device methodologies for minor assembly operations

• Implemented QS9000 procedures and systems across all 5 facilities and 3 Quality Managers

• Develop corporate-wide quoting and APQP process.

• Developed corporate wide QOS system to monitor key measurables throughout organization.

• Develop and implement changes in material specifications for largest material supplier to reduce Hahn internal PPM and downtime

• Work with top 5 customers defining expectations for each facility and setting systems in place in support of those expectations.

• Changed culture within organization toward greater customer service and satisfaction, and movement toward implementation of poke-yokes and error-proofing methods.

Tower Automotive, Plymouth, MI; Frames for Durango and Dakota Trucks 04/00 to 11/03

Quality and AN/DN Product Engineering Manager

• Develop and implement $300,000 in cost saving initiatives with Chrysler Engineering Team

• Develop system to manage engineering changes for 2003 model year launch resulting in 0 (Zero) defects

• Develop customer relationship with Chrysler AN/DN Program Managers

• Manage all functions of Quality as noted below

Quality Manager

• Worked with team to reduce PPM from 1871 in 2000 to 110 in 2001 to 54 in 2002

• Collected $150,000 in past tooling change costs due to engineering changes by implementing robust PPAP systems

• Develop and manage supplier system to reduce supplier based PPM by 50%

• Implement and manage robust "closed-loop" quality management system with an emphasis on problem prevention, poke-yoke, error-proofing and continual improvement.

• Implement robust Quality system based on QS9000 and specific customer requirements. Last 2 audits resulted in 0 majors and 0 minors.

• Supervise department of 25 including 4 quality engineers, 2 product engineers, customer service liaisons, SQA, document and data control coordinator and quality technicians.

Johnson Controls, Inc. Plymouth, MI; Port Street Facility for Seat Systems

Quality Manager, D/EW 98 03/98 to 04/00

• Reduced warranty costs through product design changes by $75,000 in 1 year

• Managed a zero-defect, on-time quality launch.

• Coordinate and implement problem-solving methodologies.

• Manage corrective action and customer responsiveness systems.

• Manage and coordinate corrective actions for build issues, customer concern resolutions, design problems and operator instruction, technique and training.

• Monitor and assist with process set-up and development for brand new line.

• Conduct QS9000 internal audits and implement quality systems to meet all requirements.

• Monitor and report on internal and external PPM quality measurables.

• Coordinate and manage all production validation and control plan testing requirements.

• Train, manage and coordinate department of 10 including 5 quality engineers.

American Sunroof Corporation (ASC)-Southgate, MI; Convertible & Sunroof Systems

Senior Supplier Quality Engineer 05/96 to 03/98

Supplier commodity responsibilities included: die-casting, fasteners, cables, springs, paint, plastics, and electronics.

• Responsible for supplier development in Corrective Action, QS9000, APQP, PPAP and SPC.

• Coordinate program/part problems between corporate, ASC using plants and suppliers. Develop procedures for department for QS9000 registration.

• Conduct system audits to QS9000 at corporate and at plants.

• Develop, update and implement Supplier Quality system manual for distribution to suppliers to communicate ASC expectations.

• Participate in team functions to improve supplier and ASC PPAP procedures/systems and corrective action systems.

• Track and present supplier PPM measurables.

• Participate in supplier development and evaluation during APQP process.

• Developed procedure and system for product launch readiness for supply base during APQP process.

• Developed procedure, systems and checklist for placement and removal of business at supplier's location.

University of Michigan Dearborn – Assistant to the Chair of the School of Business Management

• Grading papers and exams for Statistics 300 class 12/94 to 05/96

Plastomer Corporation - Livonia, MI; Manufacturer and Processor Polyurethane Foam Gaskets and Seals for the automotive and appliance industries. 10/84 to 08/94

Special Project Coordinator to VP

• I took a one a half-year leave from working to finish my bachelor degree and worked part time during this period.

• Helped the new quality manager to become acclimated to the organization and allow a smooth transition for my departure.

• Collected Data and Computer Input of quality and plant efficiency measurable to allow for better decision making by VP and President

Quality Improvement Manager

• Raised quality ratings to 96% Chrysler, 1.8 GMAD, 94% Ford from 75% at Chrysler and 80% at Ford

• Obtained GP-10 Lab Accreditation

• Implemented quality system, including SPC, PPAP, FMEAs and Control Plans.

• Coordinated, organized and implemented operator training in SPC, procedure compliance, problem solving and corrective actions.

• Implemented corrective action system.

• Implemented QOS methodology throughout organization

• Directed and supervised the activities of a 10 person department.

Assistant Quality Manager

Layout Technician / PPAP Coordinator

Quality Auditor Supervisor

Quality Auditor

Line Parts Packager

EDUCATION AND PROFESSIONAL CERTIFICATES

University of Phoenix Masters Degree in Business In process

U of M Dearborn BS / Business Administration 05/96

Henry Ford Community College Associate Degree, Major: Quality Control 06/91

Lead Auditor, TS16949 11/02

Certified Lead Auditor, QS9000 01/97

ISO 14001 Lead Auditor 01/02

AQQ - CQA / CQE Refresher Course 11/96 / 06/96

ASQ - Certified Quality Technician - Registration # 6545 03/91

ASQ - Certified Mechanical Inspector - Registration # 1573 04/88

Access, PowerPoint, Excel, and Word 01/99 - 10/99

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