Senior BPM Engineer with 15+ Years Experience

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Certified Business Process Management (BPM) professional with 15+ years of progressive experience

spanning business consulting, digital product oversight, and enterprise risk and control functions. Expert in business process analysis, procedure design, gap assessment, and agile delivery, with a consistent record of leading initiatives that strengthen operational resilience, risk posture, and client experience.

BPM Developer with hands-on experience in design, development, deployment, maintenance, and analytics of BPM-driven enterprise applications using Camunda and IBM BPM.

Extensive experience implementing BPMN 2.0, DMN, and CMMN workflows, including engine configuration, version upgrades, and feature adoption.

Strong expertise in process modeling, decision modeling, task forms, external tasks, message/events, REST APIs, and process analytics/monitoring using Modeler, Operate, Tasklist, and Optimize.

Proven ability to design and implement scalable, resilient process architectures following BPM best practices, microservices-based orchestration, and event-driven patterns.

Experience in building Proof of Concepts (POCs) to help stakeholders visualize orchestration flows, validate technical feasibility, and define clear user acceptance criteria.

End-to-end experience across the Software Development Life Cycle (SDLC) — from solution architecture and design through implementation, deployment, and production support. KEY SKILLS

Area Software

Programming Java, JavaScript, SQL, PL/SQL

BPM Platforms Camunda, IBM BPM

Database Technologies Oracle, MySQL, PostgreSQL, MongoDB, SQL Server Cloud & DevOps AWS, Azure, Docker, Kubernetes, CI/CD pipelines Version Control GitHub, Bitbucket

Agile Methodologies Scrum, JIRA, Kanban

PROFESSIONAL EXPERIENCE

Fidelity Investments, Durham, NC Senior BPM Engineer Oct 2022 – Present

Designed and implemented the orchestration logic that coordinates and sequences the execution of tasks, mitigation actions processes using Java-spring boot based orchestration frameworks, libraries.

Developed BPMN 2.0 compliant workflows using Camunda, incorporating business logic, decision models, and user tasks.

Integrated Camunda workflows with other systems via REST APIs, Kafka, or message queues

Translated business requirements into executable process models using BPMN, DMN (Decision Model and Notation), and CMMN (Case Management Model and Notation).

Optimized the performance of orchestration workflows and services to ensure scalability, responsiveness, and reliability under varying load conditions.

Documented design decisions, technical specifications, and operational procedures related to the risk service.

Conducted unit, integration, and end-to-end testing of orchestration workflows.

Provided knowledge transfer and support to developers, analysts, and end-users.

Collaborated with cross functional teams to troubleshoot and close issues and defects. Satya ********@*****.***

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Edvensoft Solutions, Irving, TX Software Engineer Aug 2016 – Sep 2022 Client: Walmart, Bentonville, AR Software Engineering - Lead Jul 2020 – Sep 2022

Designed and enhanced customer-facing and operational workflows using IBM BPM process models and task forms to support retail operations and improve user experience.

Supported integrations with downstream retail platforms via RESTful APIs and event-driven messaging, enabling near real-time data synchronization and operational visibility.

Partnered with DBAs and infrastructure teams to tune SQL queries, optimize indexing strategies, and reduce high I/O utilization for process and operational data stores.

Architected and refined process and data models, ensuring scalability, resiliency, and adherence to BPMN and enterprise orchestration best practices.

Developed and enhanced user task forms, dashboards, and operational views to improve visibility and usability for retail operations teams.

Delivered and supported BPM solutions, performing advanced troubleshooting and performance tuning using engine metrics, logs, and database analysis.

Developed workflows that include user tasks, events, and gateways to progress the workflows.

Defined service tasks within BPMN models that execute custom code to send/receive messages to enterprise integration systems.

Implemented process monitoring, alerting, and exception-handling frameworks using BPMN events, timers, and error handling to proactively identify issues and improve reliability.

Collaborated with business stakeholders to define KPIs and reporting dashboards, driving actionable insights and measurable operational improvements.

Contributed to Agile/Scrum delivery, including sprint planning, backlog refinement, and coordinated releases.

Clients: Navy Federal Credit Union, Costco, United Health BPM Developer Aug 2016 – Jun 2020

Worked with Business Analysts to understand desired system requirements and write technical specifications.

Developed and maintained mission-critical workflows for member onboarding, approvals, exception handling, and compliance tracking.

Integrated BPM workflows with core banking systems, ensuring secure data exchange, transaction integrity, and audit readiness.

Conducted root-cause analysis and defect remediation, implementing preventive controls to improve application stability and reduce recurring production issues.

Enforced BPM and Appian development best practices, including reusable component design, naming standards and performance guidelines across both domains.

Created and maintained technical and functional documentation (process flows, data models, integration specifications) to support knowledge transfer, audits, and ongoing enhancements.

Interacted with BPM analysts and product owners to obtain the requirements.

Participated in sprint planning sessions with the architect, analysts and QA team.

Designed new coaches to replace Lombardi coaches thereby adding new functionality and feel.

Implemented coach validations and different alerts using JavaScript and JQuery.

Developed system services to send reminders and notifications via email regarding various tasks.

Involved in production deployment sessions to support and apply hotfixes.

Promoted the application into different environments like Test and QA by deploying snapshots.

Followed agile development methodology and completed tasks and targets within timelines.

Used AJAX for asynchronous data retrieval, dynamic and interactive content display.

Created coaches and coach views for building UI using SPARK toolkit.

Resolved defects in a timely and effective manner.

Deployed snapshots to multiple environments like QA and UAT periodically. 3

International Technology Solutions, Monmouth, NJ Software Engineer Nov 2014 – Jul 2016

Assisted in data migration efforts during system upgrades, ensuring data integrity and successful transitions to new platforms.

Developed and maintained system documentation for new software applications and updates, serving as a reference for both end users and technical teams.

Supported the analysis and implementation of new IT solutions that streamlined business processes and reduced manual workflows

Conducted unit and integration testing for new applications and system updates, identifying defects and ensuring quality before deployment.

Collaborated with cross-functional teams to troubleshoot system issues, resolve defects, and implement enhancements based on business requirements.

Assisted in workflow automation and process modeling initiatives, providing input on design improvements and contributing to operational efficiency. S.E.W Infrastructure, Hyderabad, India ERP Engineer Nov 2009 - Jul 2012

Worked closely with business units to analyze and document requirements for system enhancements and business process improvements.

Assisted in the design of technical solutions by translating business needs into functional specs.

Developed and maintained strong relationships with stakeholders, ensuring clear communication of project goals and progress.

Created reports, dashboards, and data visualizations to provide insights into business performance.

Participated in troubleshooting and root cause analysis to resolve production issues.

Spearheaded the integration of ERP systems with internal business operations, resulting in improved data accuracy and workflow efficiency.

Assisted with data migration and validation during ERP upgrades, ensuring integrity and consistency across modules.

Supported process automation and workflow optimization, leveraging ERP and reporting tools to streamline operations and reduce manual interventions. ABM Knowledgeware, Mumbai, India Technical Consultant Aug 2008 - Nov 2009

Worked with the client (Mumbai Municipal Corporation) to create SAP form layouts for Assets.

Understanding the current reporting process as well as the desired process.

Designed SAP SmartForms which enabled Timesheets and Task Management.

Compiled Eight reports for Data transfer, Revenue, Asset details etc.

Documented business rules, functional and technical design, test cases and user guides. EDUCATION

Master of Science GPA 3.5/4.0

Information Systems, University of Delaware, Newark, Delaware: 2014 Bachelor of Engineering GPA 3.2/4.0

Electronics and Communication, Anna University, Chennai, India: 2008 CERTIFICATIONS

IBM Certified Business Process Management (BPM) Professional – 2016

Oracle Certified Java Professional - 2024

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