Hardworking Administrative Professional with Customer Focus

Jamie Divine

Thomasville, NC +1-336-***-**** **********@*****.***

Co-Founder Founder/ Event Coordinator/ Secretary, 10/2018 - 11/2025 ESCA of the Carolinas Hurricane Relief 501 3c – Raleigh, NC

• Helped coordinate food and clothing drives, one feeding 500 for Thanksgiving out of a food truck and RV.

• Worked closely with churches and community centers in determining community needs.

• Helped in local shelters.

• Provided Christmas to many families on the coast Customer Service Food Industry, 01/1999 - 01/2023

Many – High Point, NC

• Assisted customers with orders and dining needs.

• Helped open and close front of house.

• Assisted the kitchen expo as necessary.

Manager and server in Customer services in Food and Service Industries, 01/2000 - 12/2022 Numerous – Thomasville, NC

• Handled guest requests and complaints.

• Assisted in answering and making necessary phone calls.

• Responded to corresponding emails.

• Worked on various computer applications for data entry and inventory. Customer Service Representative and Sales Associate, 02/2021 - 12/2021 Lowe's Hardware – Winston-Salem, NC

Responded to customer inquiries and resolved issues in a timely manner, providing excellent customer service

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Accurately entered customer data into the company database, ensuring all information was complete and error-free

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• Maintained detailed records of customer interactions, including inquiries, complaints, and resolutions

• Collaborated with cross-functional teams to address customer concerns and provide effective solutions Work History

Managed a high volume of incoming calls and emails, maintaining a professional and friendly demeanor at all times

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Assisted customers with product returns or exchanges, following established procedures for processing refunds or replacements

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Developed strong product knowledge to effectively answer customer questions about features, pricing, and availability

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Provided technical support to customers experiencing difficulties with online platforms or software application

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• Received positive feedback from XX% of customers surveyed regarding quality of service provided Maintained confidentiality when handling sensitive customer information according to company guidelines

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Resolved complex customer inquiries by researching information, analyzing data, and providing accurate solutions

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